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Dell Factory Restored and now all my programs are gone!


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#1 sugarwaffles

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Posted 19 July 2015 - 08:36 AM

The other day my computer just wouldnt start up.  So I was trying everything...check disk, start up repair disk, etc.  But computer would just get stuck on the windows logo screen.  There were no restore points, nothing.  So scary.  This startup repair thing came up and i tried the dell datasafe program.  I was able to do the emergency backup to my external and restore it.  However, I only got my files and none of my programs.  Microsoft office is asking for the key and I dont have it anymore.  I think it came with the computer.  I dont know how to get my programs back.

 

Is there a way to get my computer back the way it was before this dell datasafe emergency program so I can get my programs back?  Any help is greatly appreciated.

 

Thanks!



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#2 TinoNgombo

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Posted 19 July 2015 - 05:53 PM

Hello :)

 

So, you do not have any restore points?



#3 sugarwaffles

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Posted 19 July 2015 - 06:16 PM

Hello!

 

I have no restore points at this time.  Before this very strange incident, I had some and I routinely backed up my computer and made restore points. 

 

Any suggestions?

 

Thanks!



#4 Aura

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Posted 19 July 2015 - 06:22 PM

Hi sugarwaffles :)

It seems that your computer has been Factory Reset. I'm sorry to tell you that this operation cannot be undone and so you won't be able to recover your programs. You'll have to reinstall them one by one. There's no way to "rollback" a Factory Reset, sorry.

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#5 JohnC_21

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Posted 19 July 2015 - 06:23 PM

If this was a factory reset back to the time of purchase then you are pretty much out of luck. You will need to reinstall all your programs since purchase. You may be able to get the Office key by calling Microsoft and getting hold of a live person at this number. Did you register Office with a Microsoft Account?

 

https://support.office.com/en-ca/article/Find-your-Product-Key-for-Office-2010-1e8ef39c-2bd4-4581-a0ae-5cf25ebed489

 

(888) 571-2048



#6 sugarwaffles

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Posted 19 July 2015 - 06:24 PM

I wish i knew that the dell program did that before I backed it up.  I had never used it before and it was the ONLY thing that kept popping up.

 

There's no way to find an old restore point somewhere in the depths of my computer?



#7 Aura

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Posted 19 July 2015 - 06:25 PM

All your Restore Points were deleted when you did a Factory Reset on your system. Like I said, it's not possible to rollback this action. If you took an a system image in the past, you could try to restore it but if you don't, then you're pretty much out of luck.

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#8 sugarwaffles

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Posted 19 July 2015 - 06:25 PM

Honestly I dont remember registering for the office account.  It was many years ago.  I will have to see if I can find some more of my install paperwork.  But I can try contacting Microsoft...maybe they can look me up by name.



#9 sugarwaffles

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Posted 19 July 2015 - 06:27 PM

I think that I have a system image on a CD.  I have the winows 7 repair disk that I created.  Would that help?



#10 Aura

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Posted 19 July 2015 - 06:28 PM

A Windows 7 Repair Disc doesn't contain any image of the system, so you cannot use it to restore your programs or files, sorry.

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#11 sugarwaffles

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Posted 19 July 2015 - 06:34 PM

So the dell datasafe program actually just saves files?  Once I restored the system it asked me to sign up for some pay service to bring back more of my files.  I dont get it.  Could my programs be in there but they are making me pay for them?



#12 Aura

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Posted 19 July 2015 - 06:38 PM

There will be nothing unless you actually used that program to backup your programs and files.

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#13 sugarwaffles

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Posted 19 July 2015 - 06:52 PM

I chose to backup all files.



#14 Aura

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Posted 19 July 2015 - 06:56 PM

It appears that the Dell DataSafe service was closed in June however, so I don't know if you can even access your data back.

https://www.delldatasafe.com/

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#15 hamluis

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Posted 19 July 2015 - 06:57 PM

Dell DataSafe Restore

 

Louis






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