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Windows 7 BSOD


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#1 Falneth

Falneth

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Posted 18 July 2015 - 11:08 PM

Computer locked up, I rebooted it with the restart button. It went to windows desktop and then gave a BSOD.

 

· OS - Windows 7 Pro
· x64

· full retail version OS
· Age of system - 3 years (hard drives vary from 6 months - 3 years old)
· Age of OS installation - 6 months on the 3x 1 TB RAID 10 array

· have you re-installed the OS - NOT on this hard drive array

· CPU -  AMD FX-6100 
· Video Card - nVidia GTX 560 SE
· MotherBoard - GIGABYTE GA-990XA-UD3 
· Power Supply - brand & wattage -  LEPA G700-MA 700W 

· System Manufacturer - Custom Built by myself
· Exact model number - N/A

· Desktop

 

BlueScreen Viewer gave this info:

 

==================================================

Dump File         : 071815-40279-01.dmp
Crash Time        : 7/18/2015 10:32:03 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`776cdc2a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0c02eb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+748c0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18869 (win7sp1_gdr.150525-0603)
Processor         : x64
Crash Address     : ntoskrnl.exe+748c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071815-40279-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 321,320
Dump File Time    : 7/18/2015 10:35:26 PM
==================================================

Attached Files


Edited by Falneth, 18 July 2015 - 11:09 PM.

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#2 blueelvis

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Posted 19 July 2015 - 06:46 AM

Hi Falneth ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes -
**************************Sun Jul 19 09:02:03.045 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\071815-40279-01.dmp]
 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
 
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
 
System Uptime: 0 days 0:03:21.902
 
Probably caused by : ntkrnlmp.exe ( nt!KeSynchronizeExecution+3d39 )
 
BugCheck 4A, {776cdc2a, 2, 0, fffff8800c02eb60}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004A]IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)[/url]
 
Arguments: 
Arg1: 00000000776cdc2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800c02eb60, 0
BUGCHECK_STR:  RAISED_IRQL_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
  BIOS Version                  F13
 
  BIOS Release Date             10/26/2012
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  GA-990XA-UD3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The 0x4A is a known issue in systems having the BitDefender Antivirus installed (Which I see that you have installed along with MBAM).

A hotfix is available from Microsoft which should resolve the problem -
https://support.microsoft.com/en-us/kb/2664888

Let me know in case the issue is still not fixed ^_^

Regards,
Pranav

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#3 Falneth

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Posted 29 July 2015 - 07:52 PM

Pranav,

 

The blue screen issues seem to have resolved but it is still just randomly turning itself off. I suspect it is overheating but I don't know how to test it fully. The only events I can find in Event Viewer related to the sudden shutdowns are "Kernel-Power" events saying that the computer shutdown unexpectedly.


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