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Latest Flash 8.0.0.209 not working in IE


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36 replies to this topic

#1 shley

shley

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Posted 18 July 2015 - 10:30 PM

Windows 8.1 x64

HP Envy dv-7 Laptop

 

Updated Windows updates, Flash, and Java recently and for some reason the Flash is not working in IE 11.  Checked browser settings and everything is set fine that way.  Flash is working fine in other browsers.

 

Need some assistance.

 

Thank you.

shley

 

 



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#2 Aura

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  • Local time:07:31 PM

Posted 19 July 2015 - 06:20 PM

Hi shley :)

Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 shley

shley
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Posted 20 July 2015 - 03:31 PM

THANK YOU!!

I maybe should mention that my Ethernet connection keeps failing intermittingly - it will connect on startup and then suddenly disconnect.  If I disable adapter and re-enable sometimes that will connect me again, sometimes not, though.  Just thought I should mention that.
Here are the results of MiniBox

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by A (administrator) on 20-07-2015 at 16:27:50
Running from "C:\Users\A\Desktop"
Microsoft Windows 8.1  (X64)
Model: HP ENVY dv7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® Centrino® Wireless-N 2230 = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_17" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="wireless_13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : PC-VAW
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 60-36-DD-F6-44-43
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 2230
   Physical Address. . . . . . . . . : 60-36-DD-F6-44-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1c90:96f8:136a:620d%15(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.200.21(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 20, 2015 3:23:42 PM
   Lease Expires . . . . . . . . . . : Tuesday, July 21, 2015 3:23:46 PM
   Default Gateway . . . . . . . . . : 192.168.200.1
   DHCP Server . . . . . . . . . . . : 192.168.200.1
   DHCPv6 IAID . . . . . . . . . . . : 325072605
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-30-54-76-A0-B3-CC-4F-7B-3C
   DNS Servers . . . . . . . . . . . : 192.168.200.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : A0-B3-CC-4F-7B-3C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1cce:1fd9:3f57:37ea(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1cce:1fd9:3f57:37ea%4(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 234881024
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-30-54-76-A0-B3-CC-4F-7B-3C
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  ZyXEL04189.Home
Address:  192.168.200.1

Name:    google.com
Addresses:  216.68.248.219
   216.68.248.223
   216.68.248.230
   216.68.248.216
   216.68.248.251
   216.68.248.229
   216.68.248.234
   216.68.248.218
   216.68.248.241
   216.68.248.240
   216.68.248.245
   216.68.248.227
   216.68.248.249
   216.68.248.212
   216.68.248.208
   216.68.248.238

Pinging google.com [216.68.248.219] with 32 bytes of data:
Reply from 216.68.248.219: bytes=32 time=25ms TTL=61
Reply from 216.68.248.219: bytes=32 time=27ms TTL=61

Ping statistics for 216.68.248.219:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 27ms, Average = 26ms
Server:  ZyXEL04189.Home
Address:  192.168.200.1

Name:    yahoo.com
Addresses:  98.138.253.109
   98.139.183.24
   206.190.36.45

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=50ms TTL=52
Reply from 98.138.253.109: bytes=32 time=51ms TTL=52

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 51ms, Average = 50ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...60 36 dd f6 44 43 ......Microsoft Wi-Fi Direct Virtual Adapter
 15...60 36 dd f6 44 42 ......Intel® Centrino® Wireless-N 2230
 14...a0 b3 cc 4f 7b 3c ......Realtek PCIe GBE Family Controller #2
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.200.1   192.168.200.21     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.200.0    255.255.255.0         On-link    192.168.200.21    281
   192.168.200.21  255.255.255.255         On-link    192.168.200.21    281
  192.168.200.255  255.255.255.255         On-link    192.168.200.21    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    192.168.200.21    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    192.168.200.21    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  4    306 2001::/32                On-link
  4    306 2001:0:5ef5:79fb:1cce:1fd9:3f57:37ea/128
                                    On-link
 15    281 fe80::/64                On-link
  4    306 fe80::/64                On-link
 15    281 fe80::1c90:96f8:136a:620d/128
                                    On-link
  4    306 fe80::1cce:1fd9:3f57:37ea/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    281 ff00::/8                 On-link
  4    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/19/2015 00:54:30 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: PC-VAW)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/18/2015 02:56:22 AM) (Source: Perflib) (User: )
Description: WmiApRplC:\WINDOWS\system32\wbem\wmiaprpl.dll4

Error: (07/18/2015 02:56:21 AM) (Source: Perflib) (User: )
Description: rdyboost4

Error: (07/18/2015 02:56:21 AM) (Source: PerfNet) (User: )
Description:

Error: (07/18/2015 02:56:19 AM) (Source: Perflib) (User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL4

Error: (07/18/2015 02:56:18 AM) (Source: Perflib) (User: )
Description: LsaC:\Windows\System32\Secur32.dll4

Error: (07/18/2015 02:56:18 AM) (Source: Perflib) (User: )
Description: ESENTC:\WINDOWS\system32\esentprf.dll4

Error: (07/18/2015 02:56:18 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll4

Error: (07/17/2015 09:08:45 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (07/17/2015 09:08:45 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

System errors:
=============
Error: (07/20/2015 04:08:55 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 04:08:55 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:38:55 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:23:56 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:23:45 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:23:45 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:23:45 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:23:45 PM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/20/2015 03:11:42 PM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error:
%%126

Error: (07/20/2015 10:51:37 AM) (Source: DCOM) (User: PC-VAW)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}PC-VAWAS-1-5-21-1086739700-287699761-4168395197-1002LocalHost (Using LRPC)UnavailableUnavailable

Microsoft Office Sessions:
=========================
Error: (07/19/2015 00:54:30 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: PC-VAW)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

Error: (07/18/2015 02:56:22 AM) (Source: Perflib)(User: )
Description: WmiApRplC:\WINDOWS\system32\wbem\wmiaprpl.dll4

Error: (07/18/2015 02:56:21 AM) (Source: Perflib)(User: )
Description: rdyboost4

Error: (07/18/2015 02:56:21 AM) (Source: PerfNet)(User: )
Description:

Error: (07/18/2015 02:56:19 AM) (Source: Perflib)(User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL4

Error: (07/18/2015 02:56:18 AM) (Source: Perflib)(User: )
Description: LsaC:\Windows\System32\Secur32.dll4

Error: (07/18/2015 02:56:18 AM) (Source: Perflib)(User: )
Description: ESENTC:\WINDOWS\system32\esentprf.dll4

Error: (07/18/2015 02:56:18 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll4

Error: (07/17/2015 09:08:45 AM) (Source: Windows Search Service)(User: )
Description:
Details:
 The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (07/17/2015 09:08:45 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
 The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

=========================== Installed Programs ============================

4500_Help (HKLM-x32\...\{7FDA2F0E-B522-48AD-8792-4BAAA4B5DA1C}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.12 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.180 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.9 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe PDF iFilter 9 for 64-bit platforms (HKLM\...\{5EA12CF3-8162-47F6-ACAF-45AD03EFB08F}) (Version: 9.0.0 - Adobe)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
Anki (HKLM-x32\...\Anki) (Version:  - )
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 6357680.1637756.4759644.48 - Audible, Inc.)
AuthenTec TrueAPI 64-bit (HKLM\...\{EBC0CC3F-B7A1-4FC8-8014-4C7BFD3925E8}) (Version: 1.6.0.87 - AuthenTec, Inc.) Hidden
AVS Audio Converter 7.3 (HKLM-x32\...\AVS Audio Converter_is1) (Version: 7.3.1.535 - Online Media Technologies Ltd.)
AVS Image Converter 3.2.1.277 (HKLM-x32\...\AVS Image Converter_is1) (Version: 3.2.1.277 - Online Media Technologies Ltd.)
AVS Photo Editor 2.3.1.144 (HKLM-x32\...\AVS Photo Editor_is1) (Version: 2.3.1.144 - Online Media Technologies Ltd.)
AVS Registry Cleaner 2.3.4.261 (HKLM-x32\...\AVS Registry Cleaner_is1) (Version: 2.3.4.261 - Online Media Technologies Ltd.)
AVS Video Converter 9.1 (HKLM-x32\...\AVS4YOU Video Converter 7_is1) (Version: 9.1.1.568 - Online Media Technologies Ltd.)
AVS Video Editor 7.0 (HKLM-x32\...\AVS Video Editor_is1) (Version: 7.0.1.258 - Online Media Technologies Ltd.)
AVS Video ReMaker 4.3.2.166 (HKLM-x32\...\AVS Video ReMaker_is1) (Version: 4.3.2.166 - Online Media Technologies Ltd.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
bpd_scan (HKLM-x32\...\{EC7FE03D-239A-4E36-9907-0E327922D2A2}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM-x32\...\{9237DDE8-1DF1-4FA7-AAF9-95458ABC26E0}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM-x32\...\{E105BB34-826A-4DF7-8F35-07DDEE1E47A0}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Celestia 1.6.1 (HKLM-x32\...\Celestia_is1) (Version:  - Shatters Software)
Chemistry (HKLM-x32\...\com.Arloon.Chemistry_is1) (Version: 1.0.5 - Arloon)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 140.0.185.000 - Hewlett-Packard) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.4.4 - Dropbox, Inc.)
EndNote X7 (HKLM-x32\...\{86B3F2D6-AC2B-0017-8AE1-F2F77F781B0C}) (Version: 17.3.1.8614 - Thomson Reuters)
Energy Star (HKLM\...\{0FA995CC-C849-4755-B14B-5404CC75DC24}) (Version: 1.0.8 - Hewlett-Packard)
Family Tree Maker 2014 (HKLM\...\{39EF38DF-2727-4C09-A165-FD3B87BA3AE9}) (Version: 22.0.207 - Ancestry.com, Inc.) Hidden
Family Tree Maker 2014 (HKLM-x32\...\Family Tree Maker 2014) (Version: 22.0.207 - Ancestry.com, Inc.)
Fax (HKLM-x32\...\{9294F169-72EE-4D74-AE92-CA25F64B4FF8}) (Version: 140.0.307.000 - Hewlett-Packard) Hidden
Free YouTube Download version 3.2.59.525 (HKLM-x32\...\Free YouTube Download_is1) (Version: 3.2.59.525 - DVDVideoSoft Ltd.)
GDR 4033 for SQL Server 2008 R2 (KB2977320) (64-bit) (HKLM\...\KB2977320) (Version: 10.52.4033.0 - Microsoft Corporation)
GDR 4042 for SQL Server 2008 R2 (KB3045313) (64-bit) (HKLM\...\KB3045313) (Version: 10.52.4042.0 - Microsoft Corporation)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
GraphCalc v4.0.1 (HKLM-x32\...\GraphCalc v4.0.1_is1) (Version:  - )
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.242 - SurfRight B.V.)
HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
HP Connected Backup (HKLM-x32\...\{6BA5F6E7-6CC1-4117-816D-A549A06CE44E}) (Version: 8.7.0.0 - Autonomy)
HP CoolSense (HKLM-x32\...\{E2C8D0C2-1C97-4C05-939A-5B13A0FE655C}) (Version: 2.20.31 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{7DE5085A-3665-40BC-9595-A1A209699137}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Officejet J4500 Series 14.0 Rel. 6 (HKLM\...\{EACF146B-01D2-4185-B773-9604A0E5902A}) (Version: 14.0 - HP)
HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
HP Registration Service (HKLM\...\{E4D6CCF2-0AAF-4B9C-9DE5-893EDC9B4BAA}) (Version: 1.0.5976.4186 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\{4BACA3B8-F63A-44ED-9A8D-48B4D02AD268}) (Version: 6.0.100.276 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{835B275B-F29B-464B-BD4B-097FD55FAB0A}) (Version: 4.6.8.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{FC3C2B77-6800-48C6-A15D-9D1031130C16}) (Version: 11.51.0049 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Utility Center (HKLM\...\{2AFEFC93-F0C7-4390-BB51-F914EC546B30}) (Version: 2.1.6 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.7.1 - Hewlett-Packard Company)
HPDetect (HKLM-x32\...\{CCCDD476-98F9-4B06-91DB-23F27CEC3BE1}) (Version: 1.0.0.0 - HP)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Hydrogen 0.9.6 preview release for windows (HKLM-x32\...\{B24839E5-A70C-48AD-B4D9-B9FB46B4B038}_is1) (Version:  - hydrogen-music.org)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6425.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.4176 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{0728A184-F899-4356-B93D-8228674F0DEB}) (Version: 2.6.1209.0268 - Motorola Solutions, Inc.)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.9.0.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® WiDi (HKLM\...\{90621A56-901E-417D-A8CB-E8E3A6793C29}) (Version: 4.1.19.0 - Intel Corporation)
Intel® Wireless Bluetooth® (HKLM-x32\...\{5AE8ACA2-420B-4196-A8E0-20E8EB274E0F}) (Version: 17.1.1512.0771 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
iTunes (HKLM\...\{4046F74A-28F8-48C6-A5D3-2AFC472574C1}) (Version: 12.2.0.145 - Apple Inc.)
J4500 (HKLM-x32\...\{3250CB33-9B5C-42CF-A215-23E95EA5F75E}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
Java 8 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218051F0}) (Version: 8.0.510 - Oracle Corporation)
Kaspersky PURE 3.0 (HKLM-x32\...\{D0702EE9-9DE4-419A-9C6C-4730B1C985BA}) (Version: 13.0.2.558 - Kaspersky Lab) Hidden
Kaspersky PURE 3.0 (HKLM-x32\...\InstallWIX_{D0702EE9-9DE4-419A-9C6C-4730B1C985BA}) (Version: 13.0.2.558 - Kaspersky Lab)
Marble (remove only) (HKLM-x32\...\Marble) (Version:  - )
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Baseline Security Analyzer 2.3 (HKLM\...\{C058FC5D-565F-4360-A562-0527A3D993DC}) (Version: 2.3.2211 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneNote 2013 - en-us (HKLM\...\OneNoteFreeRetail - en-us) (Version: 15.0.4727.1003 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40620.0 - Microsoft Corporation)
Microsoft Small Basic v1.0 (HKLM-x32\...\{7AAA27E4-CDB3-49C0-AA2D-41827C001BA3}) (Version: 1.0.0.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 (64-bit) (HKLM\...\Microsoft SQL Server 2008 R2) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{49860BCD-24D6-44C1-922E-AC12FE32234E}) (Version: 10.52.4042.0 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Setup (English) (HKLM\...\{B2213E4E-F502-4D36-BE95-9293C866EF3F}) (Version: 10.52.4042.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM\...\{B40EE88B-400A-4266-A17B-E3DE64E94431}) (Version: 10.1.2731.0 - Microsoft Corporation)
Microsoft SQL Server Browser (HKLM-x32\...\{BF9BF038-FE03-429D-9B26-2FA0FD756052}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Windows 8 ESU (HKLM-x32\...\{E7E058CF-4638-49D4-936D-AC6DAE3B002E}) (Version: 1.1.1 - Hewlett-Packard)
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 37.0.2 - Mozilla)
NVIDIA GeForce Experience 2.4.5.57 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.5.57 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.30 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4727.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4727.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4727.1003 - Microsoft Corporation) Hidden
Opera Stable 30.0.1835.125 (HKLM-x32\...\Opera 30.0.1835.125) (Version: 30.0.1835.125 - Opera Software)
ProductContext (HKLM-x32\...\{8064EF1E-3243-4307-A04F-BB64FF06A8DF}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
QSR NCapture for Chrome (HKLM-x32\...\{EB78E6E7-6E0B-4EEE-A485-9361C3500096}) (Version: 1.0.136.0 - QSR International Pty Ltd)
QSR NCapture for Internet Explorer (HKLM-x32\...\{B32CD9BC-7C16-4152-A579-2AA32730E24E}) (Version: 1.0.190.0 - QSR International Pty Ltd)
QSR NVivo 10 (HKLM\...\{49BFDB10-A9AC-4368-9BF1-236D569DD8F0}) (Version: 10.0.638.0 - QSR International Pty Ltd)
QSR NVivo Add-In for OneNote (HKLM-x32\...\{34403D44-0BA0-4CB3-9C7C-EFD30F2C3AA8}) (Version: 1.0.41.0 - QSR International Pty Ltd)
R for Windows 3.1.3 (HKLM\...\R for Windows 3.1.3_is1) (Version: 3.1.3 - R Core Team)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)
ResearchSoft Direct Export Helper (HKLM-x32\...\ResearchSoft Direct Export Helper) (Version:  - Thomson Reuters)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for SQL Server 2008 R2 (KB2630458) (64-bit) (HKLM\...\KB2630458) (Version: 10.52.4000.0 - Microsoft Corporation)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.5.57 - NVIDIA Corporation) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SIMFIT Version 7.0.8 (64-bit) (HKLM-x32\...\x64_SIMFIT_is1) (Version:  - )
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype™ 7.6 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.6.105 - Skype Technologies S.A.)
SpeedCrunch 0.10 (HKLM-x32\...\SpeedCrunch_is1) (Version:  - SpeedCrunch)
SQL Server 2008 R2 SP2 Common Files (HKLM\...\{234F6B0D-10AE-4BB7-B2F3-E48D4861952D}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Common Files (HKLM\...\{36F70DEE-1EBF-4707-AFA2-E035EEAEBAA1}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Services (HKLM\...\{FA7394B8-CE65-4F9E-AC99-F372AD365424}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Services (HKLM\...\{FBD367D1-642F-47CF-B79B-9BE48FB34007}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Shared (HKLM\...\{A2122A9C-A699-4365-ADF8-68FEAC125D61}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Shared (HKLM\...\{C942A025-A840-4BF2-8987-849C0DD44574}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
Sql Server Customer Experience Improvement Program (HKLM\...\{F31183CF-E10F-4DE1-BB59-6C0FF38E481E}) (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.5.3.3 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Tweaking.com - Simple System Tweaker (HKLM-x32\...\Tweaking.com - Simple System Tweaker) (Version: 2.1.0 - Tweaking.com)
Validity WBF DDK (HKLM\...\{1F91C200-8F0F-4009-A75E-DB6CE151BD4E}) (Version: 4.4.234.0 - Validity Sensors, Inc.)
VitalSource Bookshelf (HKLM-x32\...\{f4449697-7673-4d11-b23b-67f894203dc3}) (Version: 6.06.0023 - Ingram Content Group)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
WordWeb (HKLM-x32\...\WordWeb) (Version: 7 - WordWeb Software)
Xiphos (HKLM-x32\...\Xiphos) (Version:  - )
Xmarks for IE (HKLM-x32\...\{ABFA6EAE-C9C0-4B39-B722-02094EF6B889}) (Version: 127.0.177 - Xmarks)
Yenka (HKLM-x32\...\Yenka) (Version: 3.4.4.0 - Crocodile Clips Ltd)

========================= Devices: ================================

Name: NVIDIA GeForce GT 630M 
Description: NVIDIA GeForce GT 630M 
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: NVIDIA
Service: nvlddmkm
Device ID: PCI\VEN_10DE&DEV_0DE9&SUBSYS_181D103C&REV_A1\4&438082C&0&0008
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 8081.27 MB
Available physical RAM: 4684.93 MB
Total Virtual: 9361.27 MB
Available Virtual: 5297.11 MB

========================= Partitions: =====================================

1 Drive c: (A) (Fixed) (Total:669.28 GB) (Free:523.62 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:28.14 GB) (Free:3.31 GB) NTFS

========================= Users: ========================================

User accounts for \\PC-VAW

A                        Administrator            Guest                   

**** End of log ****



#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,193 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:07:31 PM

Posted 20 July 2015 - 04:23 PM

warning.gifRegistry Cleaners Warning!
I see that you have a Registry Cleaner program installed. These programs are known to be harmful to the system and should not be used for any reason there is. It's a known fact that using Registry Cleaners can easily break a Windows installation, to the point where a complete reinstallation might be needed. Here's a few myths about using these programs, and why they are just plainly false.
  • "Using a Registry Cleaner will improve a system's performance" - False. The Windows Registry is a big database which contains information on everything present on the system, from the boot settings to how your programs looks when you open them. There's so many entries in it that cleaning even thousands of them isn't enough to boost a system performance. Also, there's no studies, tests, benchmarks, etc. which shows that using Registry Cleaners actually improve a system speed;
  • "Using a Registry Cleaner will fix all your errors" - False. Using a Registry Cleaner won't fix any problems at all. In fact, it have more chances to create them if anything. There's no program that can fix every problems in a simple click, and there probably never will. If you have an error, it's better to troubleshoot that error in particuliar by finding what's causing it and fixing it than using a software that might give you more errors;
  • "If you don't use a Registry Cleaner, you'll leave a door open for malware" - False. It is rare that malware will actually hijack orpheans keys and keypairs in the Registry to create persistence or install themself. They'll usually create their own keys/keypairs since they have been instructed (coded) to do so, and the creator cannot expect every system he'll infect to have leftover keys. Also, pretty much only Reg Loading Points in the Registry would be of any interest for a malware to hijack, and these are usually occupied already, or quickly deleted when empty;
  • Registry Cleaners aren't Registry Defraggers - These are two different kind of software who have two distinct function each.
  • On a last note, there's a lot of Registry Cleaners out here that won't create a back-up of your Registry before applying the changes they make. Which means that if you use them and clean entries that prevents Windows to reboot after, locking you out of your computer, you won't be able to restore a precedent Registry back-up via the Recovery PE. This means that if you can't fix the boot issue after that, you'll most likely be forced to reinstall Windows;
Registry Cleaners were used back in the days by developers who were using a OLE-schema for their applications. They used these to clean the Registry after uninstalling their programs, just in case there was traces of it left behind that could affect a reinstallation. These were back in the Windows 95 and Windows 98 days and this practice isn't in effect anymore. Therefore, there's no reason for you to use such programs and quite a few to avoid them instead.

Here's more articles on Registry Cleaners that are worth a read if you want to learn more about them and why you shouldn't use them.Uninstall the following program:

AVS Registry Cleaner 2.3.4.261

Can you use CCleaner to clean your temp files, and then see if Flash Player works? Also, how doesn't it works? Does it gives you an error message or anything?

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#5 shley

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Posted 20 July 2015 - 05:22 PM

Correct, I use CCleaner Pro for all of that.  I use REVO Pro for uninstalls.  No errors and both work fine, thanks.

Now what shall I do?



#6 Aura

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Posted 20 July 2015 - 05:25 PM

So how do you know the Flash Player doesn't work? Are you able to provide a screenshot of what happens when you try to view a video using Flash Player?

mq1pzD6.pngHow to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Attaching the screenshot in your reply
    • Go in your thread and click on the Reply to this topic button in the top-right corner;
      85hPFGu.png
    • Below the text box you'll have the option to Attach files. Click on the Choose Files... button, navigate to your screenshot and select it;
      LKVBzF7.png
    • Once done, add a comment to your reply and post it;

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#7 shley

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Posted 20 July 2015 - 06:17 PM

File Flash error 2 is from Adobe.  Notice the Adobe Logo that is mentioned is not even shown in this browser.

File Flash error is from Facebook and with any of their videos it only shows the 3-4 little white strips (like it trying to pull up a video but never does).

 

Is there a possibility of the issue I'm having with NVIDIA GeForce GT 630M part of this issue?  I downloaded and installed the updated driver but it is showing a yellow marker (still) in Device Mgr.  Strange.

 

thanks!

Attached Files



#8 Aura

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Posted 20 July 2015 - 06:18 PM

It could be, yes. Where did you download the drivers from?

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#9 shley

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Posted 20 July 2015 - 11:03 PM

Here is another screen shot (taken from Facebook, actually).  I right clicked on where the video is supposed to show and it reads "Movie not loaded".

 

The driver was downloaded from the manufacturer's site.  Then, after I installed the updated driver, the yellow marker went away in the Device Manager.  But after a day, the program flagged me to download the same driver again!  I did that but it is still showing the yellow marker now.  I am not even sure what it is exactly.  I never play games on this machine.  No need for great hardware, etc.  I use it for school assignments mainly.



#10 shley

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Posted 20 July 2015 - 11:55 PM

Ok, I reinstalled the driver for the graphics and it sent through fine this time.  Restarted computer.  Checked the Driver Mgr and now it is fine.  However, I still am getting the same issues with the video playback. . . .



#11 Aura

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Posted 21 July 2015 - 05:26 AM

Alright, follow the instructions below please.

rONW46K.pngReset Internet Explorer Settings
  • Close every open windows of your web browsers (Internet Explorer, Google Chrome, Mozilla Firefox, Opera, etc.);
  • Click on the Windows Start Menu and select Control Panel;
  • From there, click on Network and Internet and select Internet Options;
  • Go in the Advanced tab and click on Reset...;
  • Check the Delete personal settings checkbox and click on Reset;
  • Once the operation is done, click on the Close button;

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#12 shley

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Posted 21 July 2015 - 01:06 PM

Hello and good day.

 

I assumed that we would know I've tried the basic things.  I apologize for not being more specific.  Yes, I have already Reset IE twice, to no avail.  I have also re-installed IE from the Programs & Features -> Turn Windows Features On or Off control panel, to no avail either.

 

Thanks!



#13 Aura

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Posted 21 July 2015 - 01:44 PM

Alright, follow the instructions below please.

EndqYRa.pngSystem File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

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#14 shley

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Posted 21 July 2015 - 01:54 PM

I will follow these instructions and report back.  I attached a screen shot from Adobe, too.  It says my Flash is either not installed (meaning within the IE browser) OR it is not Enabled, which it is.

I'll post back with results of the scan.

Thanks!

Attached Files



#15 Aura

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Posted 21 July 2015 - 02:52 PM

Alright. Since Flash Player under Windows 8 and later is managed by Microsoft (in Windows) directly, it's possible that the Adobe Flash Player files became corrupted and therefore they aren't detected and Flash isn't working. I'll try to see that in the CBS.log.

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