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Windows Explorer and Office Outlook have stopped working


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6 replies to this topic

#1 Ben Peer

Ben Peer

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Posted 18 July 2015 - 09:15 AM

Hi,

I have encountered devastating problems with my laptop, an Asus Zenbook, Windows 7 Home Premium. Windows Explorer has stopped working and Microsoft Office Outlook 2007 has stopped working too when I tried to open them.

 

I tried to fix it by updating Windows, but I failed to install Update for Windows 7 for x64-based Systems (KB3040272) and got error code 80073712, Security Update for Windows 7 for x64-based Systems (KB3072630) Error details: Code 80070490. 

 

I ran Malwarebytes Anti-Malware scan, and caught some malware removed, but it does not help getting rid of the problems.

 

I tried to run sfc/ scannow, but Windows Explorer has stopped working when I tried to elevate command prompt as administrator.

 

Can anyone help me out of the problems?

 

Thanks!

Ben

 

 



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#2 hamluis

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Posted 18 July 2015 - 09:51 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Ben Peer

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Posted 18 July 2015 - 01:57 PM

Hi Louis,

I ran MiniToolBox as you instructed, and got a log shown below:

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Ben (administrator) on 19-07-2015 at 02:51:16
Running from "C:\Users\Ben\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: UX32VD Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/19/2015 02:51:16 AM) (Source: .NET Runtime) (User: )
Description: Application: Connect.Service.ContentService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 5D7E25F4 (5D7D0000) with exit code 80131506.
 
Error: (07/19/2015 02:51:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: Connect.Service.ContentService.exe, version: 3.0.84.0, time stamp: 0x4f280c49
Faulting module name: clr.dll, version: 4.0.30319.18444, time stamp: 0x52717e84
Exception code: 0xc0000005
Fault offset: 0x000125f4
Faulting process id: 0x5b8
Faulting application start time: 0xConnect.Service.ContentService.exe0
Faulting application path: Connect.Service.ContentService.exe1
Faulting module path: Connect.Service.ContentService.exe2
Report Id: Connect.Service.ContentService.exe3
 
Error: (07/19/2015 02:51:05 AM) (Source: .NET Runtime) (User: )
Description: Application: Connect.Service.ContentService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 5D7E25F4 (5D7D0000) with exit code 80131506.
 
Error: (07/19/2015 02:50:54 AM) (Source: Application Error) (User: )
Description: Faulting application name: Connect.Service.ContentService.exe, version: 3.0.84.0, time stamp: 0x4f280c49
Faulting module name: clr.dll, version: 4.0.30319.18444, time stamp: 0x52717e84
Exception code: 0xc0000005
Fault offset: 0x000125f4
Faulting process id: 0x1974
Faulting application start time: 0xConnect.Service.ContentService.exe0
Faulting application path: Connect.Service.ContentService.exe1
Faulting module path: Connect.Service.ContentService.exe2
Report Id: Connect.Service.ContentService.exe3
 
Error: (07/19/2015 02:50:54 AM) (Source: .NET Runtime) (User: )
Description: Application: Connect.Service.ContentService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 60FA25F4 (60F90000) with exit code 80131506.
 
Error: (07/19/2015 02:50:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: Connect.Service.ContentService.exe, version: 3.0.84.0, time stamp: 0x4f280c49
Faulting module name: clr.dll, version: 4.0.30319.18444, time stamp: 0x52717e84
Exception code: 0xc0000005
Fault offset: 0x000125f4
Faulting process id: 0x81c
Faulting application start time: 0xConnect.Service.ContentService.exe0
Faulting application path: Connect.Service.ContentService.exe1
Faulting module path: Connect.Service.ContentService.exe2
Report Id: Connect.Service.ContentService.exe3
 
Error: (07/19/2015 02:50:44 AM) (Source: .NET Runtime) (User: )
Description: Application: Connect.Service.ContentService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 5D7E25F4 (5D7D0000) with exit code 80131506.
 
Error: (07/19/2015 02:50:33 AM) (Source: Application Error) (User: )
Description: Faulting application name: Connect.Service.ContentService.exe, version: 3.0.84.0, time stamp: 0x4f280c49
Faulting module name: clr.dll, version: 4.0.30319.18444, time stamp: 0x52717e84
Exception code: 0xc0000005
Fault offset: 0x000125f4
Faulting process id: 0x1c50
Faulting application start time: 0xConnect.Service.ContentService.exe0
Faulting application path: Connect.Service.ContentService.exe1
Faulting module path: Connect.Service.ContentService.exe2
Report Id: Connect.Service.ContentService.exe3
 
Error: (07/19/2015 02:50:33 AM) (Source: .NET Runtime) (User: )
Description: Application: Connect.Service.ContentService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 60FA25F4 (60F90000) with exit code 80131506.
 
Error: (07/19/2015 02:50:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: Connect.Service.ContentService.exe, version: 3.0.84.0, time stamp: 0x4f280c49
Faulting module name: clr.dll, version: 4.0.30319.18444, time stamp: 0x52717e84
Exception code: 0xc0000005
Fault offset: 0x000125f4
Faulting process id: 0x974
Faulting application start time: 0xConnect.Service.ContentService.exe0
Faulting application path: Connect.Service.ContentService.exe1
Faulting module path: Connect.Service.ContentService.exe2
Report Id: Connect.Service.ContentService.exe3
 
System errors:
=============
Error: (07/19/2015 02:51:06 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 92 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:50:55 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 91 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:50:44 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 90 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:50:33 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 89 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:50:22 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 88 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:50:11 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 87 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:50:01 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 86 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:49:50 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 85 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:49:30 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 84 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (07/19/2015 02:49:20 AM) (Source: Service Control Manager) (User: )
Description: The Autodesk Content Service service terminated unexpectedly.  It has done this 83 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (07/18/2015 09:59:48 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 00:19:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 00:04:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 09:39:15 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 09:36:26 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 09:19:01 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 08:10:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 00:46:17 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 00:38:33 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (07/18/2015 00:35:09 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
=========================== Installed Programs ============================
¤é²±ÃÒ¨é¦w±±¤¸¥ó V2.1.10.808 (HKLM-x32\...\{1037217B-138E-48DA-ADEE-47D2220A8432}) (Version: 2.1.10.808 - )
Adobe Acrobat X Pro (HKLM-x32\...\{AC76BA86-1033-0000-7760-000000000005}) (Version: 10.1.15 - Adobe Systems)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader X (10.1.15) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.15 - Adobe Systems Incorporated)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.1.3 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.2.2 - ASUS)
ASUS Secure Delete (HKLM\...\{761C6783-D3BC-48AB-8E7C-61CE918A8436}) (Version: 1.00.0011 - ASUS)
ASUS Smart Gesture (HKLM-x32\...\{4D3286A6-F6AB-498A-82A4-E4F040529F3D}) (Version: 1.0.32 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0020 - ASUS)
AutoCAD LT 2013 - English (HKLM\...\{5783F2D7-B009-0000-0102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
AutoCAD LT 2013 - English (HKLM\...\{5783F2D7-B009-0409-2102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
AutoCAD LT 2013 - English (HKLM\...\AutoCAD LT 2013 - English) (Version: 19.0.55.0 - Autodesk)
AutoCAD LT 2013 Language Pack - English (HKLM\...\{5783F2D7-B009-0409-1102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
Autodesk Sync (HKLM\...\{EE5F74BC-5CD5-4EF2-86BA-81E6CF46A18F}) (Version: 3.5.24.0 - Autodesk, Inc.)
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCB "E Safety" Internet Banking security components  1.0.8.6 (HKLM-x32\...\CCB "E Safety" Internet Banking security components Setup) (Version: 1.0.8.6 - China Construction Bank)
Creo Direct Version 2.0 Datecode [M100] (HKLM-x32\...\Creo Direct Version 2.0 Datecode [M100]) (Version: 2.0 - PTC)
Creo Layout Version 2.0 Datecode [M100] (HKLM-x32\...\Creo Layout Version 2.0 Datecode [M100]) (Version: 2.0 - PTC)
Creo Parametric Version 2.0 Datecode [M100] (HKLM-x32\...\Creo Parametric Version 2.0 Datecode [M100]) (Version: 2.0 - PTC)
Creo Platform 2.31 (HKLM-x32\...\{8AE0A04D-4DF7-4FCF-BA94-382142B2C544}) (Version: 2.31.0 - PTC)
Creo Simulate Version 2.0 Datecode [M100] (HKLM-x32\...\Creo Simulate Version 2.0 Datecode [M100]) (Version: 2.0 - PTC)
Creo Thumbnail Viewer 2.0 (HKLM\...\{1F9DABCA-A79B-4B38-84DE-03E66FBA2167}) (Version: 30.14.000 - PTC)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.8 - Dropbox, Inc.)
eDrawings 2015 x64 (HKLM\...\{724C4870-5253-4956-8FDB-93E6497ACB07}) (Version: 15.1.0044 - Dassault Systèmes SolidWorks Corp)
ExpressCache (HKLM\...\{FF607B1F-A78B-4F1D-BC8E-6C2AB3B75405}) (Version: 1.0.87 - Diskeeper Corporation)
Fotoğraf Galerisi (HKLM-x32\...\{B743ABDD-E681-4B32-A33E-6E7F3F845AEA}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Galería de fotos (HKLM-x32\...\{198CEF22-A27F-4DC7-9B66-2C22A4B1CA09}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Galeria de Fotos (HKLM-x32\...\{9EE1AE8B-4872-41CA-8C9A-C33D899523E0}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Galerie de photos (HKLM-x32\...\{439B34FF-F74E-4807-B5E2-4B758551DA6B}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Drive (HKLM-x32\...\{6EA8B94E-D869-4D96-88DF-5E1ECE1D6876}) (Version: 1.23.9648.8824 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HTS2多易點 版本 1.2.62.0 (HKLM-x32\...\{B0A7B203-0FE4-4676-A159-0DF0B568B325}_is1) (Version: 1.2.62.0 - 日盛金融控股股份有限公司)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
InstantOn for NB (HKLM-x32\...\{749F674B-2674-47E8-879C-5626A06B2A91}) (Version: 2.3.3 - ASUS)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2761 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{37EC048A-81A2-452A-8D1F-3BE2018E767D}) (Version: 15.1.0.0096 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{3015F546-6C3E-4E6A-B564-BCDF88C0BA2A}) (Version: 2.1.1.0153 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.5.235 - Intel Corporation)
Intel® WiDi (HKLM\...\{4E4282C3-F66E-4852-837A-7675527178C2}) (Version: 3.1.26.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® PROSet/Wireless WiFi Software (HKLM\...\{54EB8041-1115-4406-AA4B-44D236E84B3B}) (Version: 15.01.1000.0927 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
LINE (HKLM-x32\...\LINE) (Version: 4.0.2.366 - LINE Corporation)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
McAfee SafeKey(uninstall only) (HKLM-x32\...\safekey) (Version: 2.1.10 - McAfee, Inc.)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4719.1002 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Access Setup Metadata MUI (English) 2007 (HKLM-x32\...\{90120000-0117-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Excel MUI (English) 2007 (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (HKLM-x32\...\{90120000-00BA-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Groove Setup Metadata MUI (English) 2007 (HKLM-x32\...\{90120000-0114-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office InfoPath MUI (English) 2007 (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office OneNote MUI (English) 2007 (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2007 (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office PowerPoint MUI (English) 2007 (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Proof (English) 2007 (HKLM-x32\...\{90120000-001F-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Proof (French) 2007 (HKLM-x32\...\{90120000-001F-040C-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Proof (Spanish) 2007 (HKLM-x32\...\{90120000-001F-0C0A-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Proofing (English) 2007 (HKLM-x32\...\{90120000-002C-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Publisher MUI (English) 2007 (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Shared Setup Metadata MUI (English) 2007 (HKLM-x32\...\{90120000-0115-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft Office Word MUI (English) 2007 (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}) (Version:  - )
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710F4C1C-CC18-4C49-8CBF-51240C89A1A2}) (Version:  - )
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version:  - )
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version:  - )
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MKS Platform Components 9.x (HKLM\...\{30276636-0000-0905-9ABB-000BDB5CF35D}) (Version: 9.5.0000 - Mortice Kern Systems)
Mobile Partner (HKLM-x32\...\Mobile Partner) (Version: 16.002.03.12.68 - Huawei Technologies Co.,Ltd)
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Movie Maker (HKLM-x32\...\{21764A96-6748-4B83-89E7-7A5063BF156C}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{5B3D4718-9146-45CB-8989-C4E87B239B3A}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{9C82436F-F19C-42A4-B476-F87A28A95BF9}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{A888DBA2-C45E-4301-9C25-571FC73DCB69}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{C05F4139-CB6B-4272-A0BF-861FEB667F27}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DEA34BD6-47C4-4505-895D-139327473329}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{F7954B53-8522-450D-B262-B362B440FEC0}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
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NVIDIA PhysX System Software 9.12.0604 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0604 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
PTC Portmapper Version 2.0 Datecode [M100] (HKLM-x32\...\PTC Portmapper Version 2.0 Datecode [M100]) (Version: 2.0 - PTC)
PTC Quality Agent (HKLM-x32\...\{F4061534-FBFD-4122-84A0-703D545CC9D4}) (Version: 2.0.0.0 - PTC)
Sentinel System Driver Installer 7.5.1 (HKLM-x32\...\{BF9E346B-5ECE-4A18-9510-55729FD08323}) (Version: 7.5.1 - SafeNet, Inc.)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype™ 7.6 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.6.105 - Skype Technologies S.A.)
Sony Mobile Update Engine (HKLM-x32\...\Update Engine) (Version: 2.15.6.201504291043 - Sony Mobile Communications Inc.)
Sony PC Companion 2.10.275 (HKLM-x32\...\{F09EF8F2-0976-42C1-8D9D-8DF78337C6E3}) (Version: 2.10.275 - Sony)
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ViewMate 11.8 (HKLM-x32\...\{14F403B1-2926-45E9-A02F-DD838FF85F8A}) (Version: 11.8.3 - PentaLogix)
Windows Driver Package - ASUS (ATP) Mouse  (08/27/2012 1.0.0.125) (HKLM\...\2BD897DEE9289F769D9176245811D5330A360B0B) (Version: 08/27/2012 1.0.0.125 - ASUS)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.1 - ASUS)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.32 - ASUS)
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معرض الصور (HKLM-x32\...\{CF15F988-98D4-479F-9750-85A495BF8233}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
影像中心 (HKLM-x32\...\{D3F0882C-4948-4BAA-9720-47CC4D9AEF54}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
照片库 (HKLM-x32\...\{E9BAA7A4-4397-4DE7-8C01-5A39B24F17F2}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 84%
Total physical RAM: 3981.89 MB
Available physical RAM: 600.18 MB
Total Virtual: 7961.98 MB
Available Virtual: 4074.65 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:186.3 GB) (Free:62.33 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:254.14 GB) (Free:43.72 GB) NTFS
 
========================= Users: ========================================
User accounts for \\BEN-PC
 
Administrator            Ben                      Guest                    
UpdatusUser              
 
**** End of log ****
 
I cannot send snapshot as Windows Explorer stops working and prevents me saving the photo I took.
 
Please see what you can do.
 
Thanks!
Ben

Edited by hamluis, 18 July 2015 - 03:09 PM.


#4 hamluis

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Posted 18 July 2015 - 02:50 PM

All you have to do...is copy the URL for the Snapshot and paste it into your next post.

 

Louis



#5 Ben Peer

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Posted 19 July 2015 - 01:54 AM

Hi
I just now checked in a hotel in Vancouver and found my laptop cannot connect to wifi though my phone does very well.

My laptop worked well with wifi this morning in Chucago. I cannot post snap shots on the link without connection.
 
When I turn on my laptop, my_intel has stpped working warning appears. It cannot connect hotel internet. It seems interested to coonect with visable connections like the hotel I checked out this morning in Chicago.

What can I do now?

I tried troubleshoot problems, but windows network diagnostics said an error occurred while troubleshooting:an unexpected error has occurred. The troubleshooting wizard can't continue.

Package ID: NetworkDiagnostics
Path: C:\Windows\diagnostics\system\networking
Error code: 0x80010105
Source: engine
User: Ben-PC\Ben
Context:Retricted

Can you help?

Ben


Edited by hamluis, 19 July 2015 - 02:39 PM.
Merged posts - Hamluis.


#6 Ben Peer

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Posted 19 July 2015 - 08:50 AM

Hi Louis,

 

I turned on my laptop this morning and it started CHKDSK and after it's done, it connects to hotel router. Here's the snapshot as per your request.

 

http://speccy.piriform.com/results/KDuUGA4ZrvRFoiBmweGIhC4

 

Please see what you can do.

 

Thanks!

Ben



#7 hamluis

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Posted 19 July 2015 - 03:02 PM

Connect Service ContentService Errors , I would also consider uninstalling/reinstalling the current NET Framework version.

 

Anytime the automatic 3-step process runs...IMO, it's a good idea to run the 5-step chkdsk /r command on same partition.

 

Elevated Command Prompt - Windows 7 Help Forums - http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

I would also uninstall the two McAfee programs you have installed...and either uninstall Java or update it to current version.

 

Louis






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