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Problem with outlook .pst?


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#1 pauloorabe

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Posted 18 July 2015 - 05:08 AM

Please help.

 

I have office 2007 installed, Vista Home. I can open my outlook fine but when I try to open any email then the Outlook stop working, it does not respond anymore. I have to close it using the task manager.

 

Is it my .pst corrupted? If so, where can I find it, where is this misterious file located? Also, where is located the pst file repair?

 

I have been searching for them since 3 days ago. Please help!



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#2 sflatechguy

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Posted 19 July 2015 - 09:28 AM

First, you should try to repair Outlook itself. Go to Control Panel>Programs>Uninstall a program. Find Office in the list of programs, click, then select the Change or Repair option that will appear in the menu bar at the top of the list.

 

If you suspect the pst file is corrupt, you can run the scanpst.exe tool. Since you are running Office 2007, it will be located either in the C:\Program Files(x86)\Microsoft Office\Office12 folder, if you are running 64-bit Vista, or C:\Program Files\Microsoft Office\Office12, if you have 32-bit Windows. Locate the scanpst.exe file and double-click it. To find your pst file, go C:\Users\<username>\AppData\Local\Microsoft\Outlook.

Follow the steps here: https://support.microsoft.com/en-us/kb/272227

 

If that doesn't repair it, you will probably have to purchase third-party software to try and recover it.



#3 Demonslay335

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Posted 04 January 2016 - 01:12 AM

Check the Event Viewer -> Applications for any Errors that show relating to Outlook. Also, make sure all updates for Office are installed. There are a few known problems with certain versions of Outlook and special conditions in some emails that have been patched in the last year alone. There may even be a third-party COM extension in Outlook causing an issue, that can be fairly common and would show in Event Viewer; sometimes an antivirus will add a plugin that can have compatibility issues.

*Oops, sorry for resurrecting old topic, phone-version stated this topic was new content for some reason...

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