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Reinstalling Windows wiped internet drivers


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#1 PGHinBKK

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Posted 17 July 2015 - 09:39 PM

Hi, all! I haven't been around for a while so it's good to see the site still here for those of us in need.

 

I was recently having problems with windows hanging and freezing in my other laptop, a Dell Vostro, and so I reinstalled Windows 7. Now I cannot connect to the internet. A tech from my wireless provider told me that the internet drivers were gone, but I found them in the Windows folder labeled 'network'. In that folder there were three folders labeled 36RX8, KRXNR and YN802. In the first was a folder labeled 'wlan', and a subfolder labeled 'drivers',  so I suppose that was for using a hardwired connection.  In the second was a folder labeled ndis6xWin7, with subfolders beginning with 'athr...' and I thought that was for the wireless internet. In the third was a folder labeled 'RIS' and I've no idea what that was for.

But the point is that these files were there, and I was wondering how to get them to function so that I can again connect to the net. 

 

Thanks in advance for any advice you can give.

 

 

 

 

 

 

 


Life is strange......and then there's Thailand....

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#2 Aura

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Posted 17 July 2015 - 09:40 PM

Hi PGHinBKK :)

Are you trying to install drivers for your Ethernet Controller (wired) or Network Controller (wireless)? Also, what's the full path to that folder called "network"?

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#3 PGHinBKK

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Posted 17 July 2015 - 10:00 PM

Aura, I'd prefer to use my wireless connection again, but at this point I'd settle for either that or the

lan connection. The full pathway is : computer/OS(C:)/Windows/network/KRXNR/ndis6xWin7/ and then there are 6 files-  ahtr.sys, athrext, athrextx, athrx.sys, netathr, and netathrx.

In the (assumed WLAN folder) it is:computer/OS(C:)/Windows/network/36RX8/WLAN/Drivers/Win7/WL/ and then 11 files all of which begn with bcm...   bcm43xx, bcm43xx64, bcmihvsrv.dll, bcmihvsrv64.dll, bcmihvui.dll,

bcmihvui64.dll, bcmwl6, bcmwl6.sys, bcmwl664.sys, bcmwlcoi.dll and bcmwlcoi64.dll  

 

Thanks for the prompt reply.     :)


Edited by PGHinBKK, 17 July 2015 - 10:04 PM.

Life is strange......and then there's Thailand....

#4 Aura

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Posted 17 July 2015 - 10:19 PM

Alright :) Here's what you can do. Click on the Windows Start Menu, then right-click on Computer and select Properties. From the System window, click on Device Manager in the left pane (top option). Once you get in the Device Manager, look for either the Network Controller or Ethernet Controller. Right-click on it and select Update drivers. From there, pick the second option which is to choose manually the location of the drivers. Enter C:\Windows\network as the path and click on Next. If the drivers for the controller are in that folder, they'll be automatically found and installed :)

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#5 PGHinBKK

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Posted 17 July 2015 - 10:36 PM

EXCELLENT!! I updated both the 'network controller' and 'ethernet controller'.  Their 'yellow-flagged' entries previously listed under 'other devices' on the Device Manager window have now vanished, and above where they had been is a new entry labelled Network adapters, and showing 'Atheros AR8161 PCI-E Gigabit Ethernet controller (NDIS 6.20),  and below that is 'Bluetooth Device (Personal Area Network) ,  Bluetooth Device (RFCOMM Protocol TDI)  and Dell Wireless 1703 802.11b/g/n (2.4ghz) 

 

I just KNEW the drivers still had to be in there somewhere, since the unit had worked perfectly before, and my core belief was that a new Windows installation might 'cover' them, or uninstall them, but it would not delete them, and yet the 'tech' had no clue how to find and reactivate them.

 

 

Now to call the "tech" back, get him to make another stop at my house, and educate him a little as to what people who know what the hell they're doing (like you) can accomplish in so little time.

 

I'm an American who lives and works in Bangkok, Thailand, and all the service industries here are staffed by , let's just say, 'not-highly-trained' personnel, so it  is a challenge to get through any difficult situations involving help from tech people, whether it's having one's car worked on or getting tech help like this, (and I don't even want to get started on the medical 'care'. ).

 

In case no one has told you today,     

 

 

YOU ROCK!!!!!!!!!!!!!!!!!!!!!  :)   :)   :beers: 

 

Many, many thanks!!!!!!! 

 

BTW, I just remembered, another thing that was disabled by the Windows reinstallation was my 'card' reader. My USB ports are working OK, but on the side of the laptop is a slot which accepts those 'memory cards'.  It too had been working perfectly but is now non-op. Is there a driver which controlls that function, and can I update the device manager in a similar fashion to 'reactivate' that slot?

 

 Thanks again.  (And thanks for staying up so late to help. I'm twelve hours ahead of you folks at home, so I appreciate you being up this late).


Edited by PGHinBKK, 17 July 2015 - 10:43 PM.

Life is strange......and then there's Thailand....

#6 Aura

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Posted 17 July 2015 - 10:38 PM

You're quite welcome PGHinBKK, it was my pleasure :) And no one told me that today until now :lol:

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#7 PGHinBKK

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Posted 17 July 2015 - 10:49 PM

Aura,

 

  I don't want to seem greedy, but did you see my second question which I added on an edit? 

 

Thanx again! 


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#8 Aura

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Posted 17 July 2015 - 10:50 PM

Sorry I didn't notice it. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#9 PGHinBKK

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Posted 17 July 2015 - 11:12 PM

Aura,

 

  I'm now 'speaking' to you from my DELL laptop, which I've now figured out how to reconnect to the network.  I will download the minitoolbox and follow the steps, but I know it's getting late back there so if you want to crash, don'w worry about getting back to me tonight. I can't thank you enough for your help!!  :D


Edited by PGHinBKK, 17 July 2015 - 11:14 PM.

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#10 Aura

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Posted 17 July 2015 - 11:14 PM

No problem, I'll check back in this thread once you reply, I'm online everyday :)

Goodnight!

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#11 PGHinBKK

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Posted 17 July 2015 - 11:26 PM

OK, here's the MTB log:

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by david (administrator) on 17-07-2015 at 21:23:45
Running from "C:\Users\david.david-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SXN9FR05"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Vostro 3360 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/18/2015 09:06:19 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 4fc

Start Time: 01d0c16eeec96c16

Termination Time: 2543

Application Path: C:\Windows\Explorer.EXE

Report Id: fbe4da3f-2d65-11e5-b4dc-f4b7e2af1bd0

Error: (07/18/2015 08:57:15 AM) (Source: RasClient) (User: )
Description: CoId={E16807F4-89E2-4884-AA68-F42D8B6C456F}: The user david-PC\david dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (07/18/2015 08:32:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/17/2015 00:54:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/17/2015 08:02:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/16/2015 11:52:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: AUTORUN.EXE_unknown, version: 12.0.4.132, time stamp: 0x2a425e19
Faulting module name: AUTORUN.EXE, version: 12.0.4.132, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00003606
Faulting process id: 0xa70
Faulting application start time: 0xAUTORUN.EXE_unknown0
Faulting application path: AUTORUN.EXE_unknown1
Faulting module path: AUTORUN.EXE_unknown2
Report Id: AUTORUN.EXE_unknown3

Error: (07/16/2015 07:58:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1"1".
Dependent Assembly Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/16/2015 07:53:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/15/2015 00:21:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 07:45:52 PM) (Source: RasClient) (User: )
Description: CoId={727B5507-DA57-470E-AAF2-6C00ECCE037E}: The user david-PC\david dialed a connection named Broadband Connection 2 which has failed. The error code returned on failure is 651.

System errors:
=============
Error: (07/18/2015 11:06:00 AM) (Source: NetBT) (User: )
Description: The name "DAVID-PC       :20" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.5 did not allow the name to be claimed by
this computer.

Error: (07/18/2015 11:06:00 AM) (Source: NetBT) (User: )
Description: The name "DAVID-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.5 did not allow the name to be claimed by
this computer.

Error: (07/18/2015 11:06:00 AM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{EC1BCE38-E7DA-46F7-ACF7-3CCDA9CF3EF2} because another computer on the network has the same name.  The server could not start.

Error: (07/18/2015 08:31:09 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (07/17/2015 01:04:04 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (07/17/2015 00:52:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (07/16/2015 11:52:25 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (07/16/2015 07:52:12 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (07/15/2015 00:20:12 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (07/14/2015 03:48:45 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{F580DDD5-8D37-4998-968E-EBB76BB86787}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{187308AB-5FA7-4F14-9AB9-D290383A10D9}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{E64BA721-2310-4B55-BE5A-2925F9706192}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISE_{DE5A002D-8122-4278-A7EE-3121E7EA254E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}) (Version:  - Microsoft)
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{DE5A002D-8122-4278-A7EE-3121E7EA254E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{DE5A002D-8122-4278-A7EE-3121E7EA254E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISE_{DE5A002D-8122-4278-A7EE-3121E7EA254E}) (Version:  - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 2 (SP2) (HKLM-x32\...\{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}) (Version:  - Microsoft) Hidden
Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.52013 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6425.1000 - Microsoft Corporation)
VLC media player 2.1.0 (HKLM-x32\...\VLC media player) (Version: 2.1.0 - VideoLAN)
YTD Video Downloader 4.1 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.1 - GreenTree Applications SRL)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: USB\VID_138A&PID_0011\A0629F5E2A28
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ACPI\SMO8810\1
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_055C1028&REV_04\3&11583659&0&FB
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: USB2.0-CRW
Description: USB2.0-CRW
Class Guid:
Manufacturer:
Service:
Device ID: USB\VID_0BDA&PID_0129\20100201396000000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_055C1028&REV_04\3&11583659&0&B0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 3956.21 MB
Available physical RAM: 2948.37 MB
Total Virtual: 7910.61 MB
Available Virtual: 6848.02 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.13 GB) (Free:126.92 GB) NTFS
2 Drive e: (RECOVERY) (Fixed) (Total:10.59 GB) (Free:3.42 GB) NTFS

========================= Users: ========================================

User accounts for \\DAVID-PC

Administrator            david                    Guest                   

**** End of log ****


Life is strange......and then there's Thailand....

#12 Aura

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Posted 17 July 2015 - 11:31 PM

Please download and install the following drivers. If it asks you to restart your computer after an installation, do so.

Validity Fingerprint Sensor Driver: http://downloads.dell.com/FOLDER01251841M/1/Security_Driver_G05XK_WN_2.2.0.0_A02.EXE
Intel Chipset Drivers: http://downloads.dell.com/FOLDER01125777M/1/Chipset_Driver_RPHMX_WN_9.3.0.1021_A01.EXE
Intel Management Engine Interface Driver: http://downloads.dell.com/FOLDER01255450M/2/Chipset_Driver_MNN8P_WN_8.0.0.1262_A03.EXE
Realtek RTS5179GR USB2.0 Card Reader Driver: http://downloads.dell.com/FOLDER01255797M/1/Chipset_Driver_MTT9W_WN_6.1.8400.39030_A01.EXE
ST Microelectronics Free Fall Sensor Driver: http://downloads.dell.com/FOLDER01175707M/1/System-Utilities_Driver_40PKC_WN_Win72.2.2.2Win_A01.EXE

Once they are all installed, let me know :)

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#13 PGHinBKK

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Posted 17 July 2015 - 11:33 PM

Wow.   So you've got ...what ...a whole pot of coffee perkin' there beside your PC, right?   lol...


Life is strange......and then there's Thailand....

#14 Aura

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Posted 17 July 2015 - 11:34 PM

I don't drink coffee, but I like staying up late and doing something productive, like assisting users on BleepingComputer :)

But I do drink Cola! Except I have none at the moment :(

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#15 PGHinBKK

PGHinBKK
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Posted 17 July 2015 - 11:38 PM

Well, whatever works for you is fine with me. You're awesome, both in your technical proficiency and your kindness to us dinosaurs out here in the hinterlands....


Life is strange......and then there's Thailand....




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