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Computer crashes, then enters repeated restart cycle.

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#1 DaftJolo


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Posted 17 July 2015 - 07:47 PM

It started months ago, at first only when running video games, but got progressively worse.  My computer will shut down, sometimes going to BSOD, sometimes just immediately restarting.  The fans will start up for 2-3 seconds then the computer shuts off again, and this repeats indefinitely. Unplugging the power cord and waiting a short period of time sometimes allows me to start it up again, but not always.


I figured my MOBO was fried and bought a new motherboard, which fixed the problem for a few weeks, but it's started happening again. Not sure what's causing it, and I don't want to keep replacing components one at a time on my relatively new system.  Here's the info I have:


· OS - Windows 7 x64
· Full retail version
· Age of system <2 years
· Age of OS installation - same age as computer.

· CPU - Intel i5 4670
· Video Card - Radeon R9 280X
· MotherBoard ASUS Z87-A
· Power Supply - Corsair 650W Gold-Rate


Attached File  SysnativeFileCollectionApp.zip   1.18MB   1 downloads

Attached File  perfmon.zip   129.42KB   1 downloads

Edited by DaftJolo, 17 July 2015 - 07:47 PM.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 18 July 2015 - 06:56 AM

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

No memory dumps in the uploaded reports.

No memory dumps listed in the KernelDumpList report

BSOD's listed from Feb to Apr of 2015 - none since then


Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Then, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


Unfortunately it appears that the OS installed isn't legitimate.
Please get a legitimate copy of the OS installed and we'll be glad to help.

Finally, please provide this report:

License Information (Windows 7 and earlier)

Please provide the MGADiag report according to these instructions (from this post: http://www.sevenforums.com/tutorials/165472-product-key-number-uninstall-deactivate-windows-3.html#post1767989 ):

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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