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Macrovision software manager - process starts on boot but hangs


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14 replies to this topic

#1 man0fsteel

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Posted 17 July 2015 - 06:59 PM

Hello all,

 

This is my first post after reading different solutions over the years here.  Searched prev answers here and found similar things but nothing that solves this issue.

 

Problem: Upon booting up, Windows installer prepares to install something.

Attached File  IMG_4009.JPG   26.31KB   0 downloads

 

However, nothing installs and even the cancel button doesn't work.  The only way to stop the process is via the Task ManagerAttached File  IMG_4010.JPG   28.28KB   0 downloads

 

I then get this message saying the program is not responding.  It is titled "Macrovision Software Manager"Attached File  IMG_4011.JPG   33.73KB   0 downloads

 

Here is what comes up when I click to see the error reportAttached File  IMG_4012.JPG   40.04KB   0 downloads

 

And these are the details Attached File  IMG_4013.JPG   32.81KB   0 downloads

 

History:  I encountered an error while installing the software for an Epson Multifunction printer.  I finally did get the software to install after aborting the first attempt.  However, upon rebooting the PC, the problem started. 

 

My HW and SW:

Dell Precision T3400

OS: WinXP ver 2002 SP3

 

I'm guessing my PC still thinks I'm trying to install the printer software from the first attempt.

 

Another problem this seems to be causing is I cannot install the MS Office updates, which always stops before finishing (although this could be completely unrelated)

 

Thank you in advance for your help!

 

MoS



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#2 hamluis

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Posted 18 July 2015 - 10:26 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 man0fsteel

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Posted 20 July 2015 - 09:19 PM

Hi Louis,

 

Thanks in advance!

 

Ok, first the link from Speccy:  http://speccy.piriform.com/results/W3zbc8nAeG8TuJD7ueKuu5v

 

And here are the results from minitoolbox:

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Gregory M Park (administrator) on 20-07-2015 at 19:10:26
Running from "C:\Documents and Settings\Gregory M Park\My Documents\Application Downloads\Bleeping Computer Utils"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: Precision WorkStation T3400 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/17/2015 05:51:48 PM) (Source: VSSetup) (User: )
Description: EventType vssetup, P1 microsoft visual studio tools for office runtime 2010 s, P2 10.0.50903, P3 10.0.50903.0, P4 1, P5 msp_kb2565063.msp, P6 install_i_silent_error, P7 1601, P8 0, P9 vssetup0, P10 vssetup1.

Error: (07/17/2015 04:47:02 PM) (Source: Application Hang) (User: )
Description: Hanging application palemoon.exe, version 25.5.0.5638, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/17/2015 04:42:07 PM) (Source: Application Hang) (User: )
Description: Hanging application palemoon.exe, version 25.5.0.5638, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/17/2015 03:51:47 PM) (Source: Application Hang) (User: )
Description: Hanging application ISUSPM.exe, version 6.0.100.54472, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/17/2015 02:57:27 PM) (Source: Application Hang) (User: )
Description: Hanging application ISUSPM.exe, version 6.0.100.54472, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/17/2015 02:43:22 PM) (Source: Broadcom ASF IP and SMBIOS Mailbox Monitor) (User: )
Description: !ERROR 53 Refreshing BMAPI data

Error: (07/16/2015 06:37:22 PM) (Source: Application Hang) (User: )
Description: Hanging application AcroRd32.exe, version 11.0.9.29, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/16/2015 06:01:09 PM) (Source: Application Hang) (User: )
Description: Hanging application AcroRd32.exe, version 11.0.9.29, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/15/2015 03:47:31 PM) (Source: Application Hang) (User: )
Description: Hanging application ISUSPM.exe, version 6.0.100.54472, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/15/2015 03:43:36 PM) (Source: Application Error) (User: )
Description: Faulting application McSvHost.exe, version 3.8.703.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Error in creating result PEAP-TLV in response to received PEAP-TLV (McSvHost.exe!ld!)

System errors:
=============
Error: (07/20/2015 06:34:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server: {000C101C-0000-0000-C000-000000000046}

Error: (07/20/2015 05:34:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server:  {000C101C-0000-0000-C000-000000000046}

Error: (07/20/2015 05:34:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server: {000C101C-0000-0000-C000-000000000046}

Error: (07/20/2015 04:34:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server: {000C101C-0000-0000-C000-000000000046}

Error: (07/20/2015 03:34:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server: {000C101C-0000-0000-C000-000000000046}

Error: (07/20/2015 03:21:04 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McAfee Home Network service, but this action failed with the following error: %%1056

Error: (07/20/2015 03:20:18 PM) (Source: DCOM) (User: GREGS-PC)
Description: The server {209500FC-6B45-4693-8871-6296C4843751} did not register with DCOM within the required timeout.

Error: (07/20/2015 03:20:04 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Home Network service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (07/20/2015 02:34:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server: {000C101C-0000-0000-C000-000000000046}

Error: (07/20/2015 01:34:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service MSIServer with arguments ""
in order to run the server: {000C101C-0000-0000-C000-000000000046}

Microsoft Office Sessions:
=========================
Error: (07/17/2015 05:51:48 PM) (Source: VSSetup)(User: )
Description: vssetupmicrosoft visual studio tools for office runtime 2010 s10.0.5090310.0.50903.01msp_kb2565063.mspinstall_i_silent_error16010 NIL

Error: (07/17/2015 04:47:02 PM) (Source: Application Hang)(User: )
Description: palemoon.exe25.5.0.5638hungapp0.0.0.000000000

Error: (07/17/2015 04:42:07 PM) (Source: Application Hang)(User: )
Description: palemoon.exe25.5.0.5638hungapp0.0.0.000000000

Error: (07/17/2015 03:51:47 PM) (Source: Application Hang)(User: )
Description: ISUSPM.exe6.0.100.54472hungapp0.0.0.000000000

Error: (07/17/2015 02:57:27 PM) (Source: Application Hang)(User: )
Description: ISUSPM.exe6.0.100.54472hungapp0.0.0.000000000

Error: (07/17/2015 02:43:22 PM) (Source: Broadcom ASF IP and SMBIOS Mailbox Monitor)(User: )
Description: !ERROR 53 Refreshing BMAPI data

Error: (07/16/2015 06:37:22 PM) (Source: Application Hang)(User: )
Description: AcroRd32.exe11.0.9.29hungapp0.0.0.000000000

Error: (07/16/2015 06:01:09 PM) (Source: Application Hang)(User: )
Description: AcroRd32.exe11.0.9.29hungapp0.0.0.000000000

Error: (07/15/2015 03:47:31 PM) (Source: Application Hang)(User: )
Description: ISUSPM.exe6.0.100.54472hungapp0.0.0.000000000

Error: (07/15/2015 03:43:36 PM) (Source: Application Error)(User: )
Description: McSvHost.exe3.8.703.0unknown0.0.0.000000000

=========================== Installed Programs ============================
Acrobat.com (HKLM\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{B194272D-1F92-46DF-99EB-8D5CE91CB4EC}) (Version: 2.0.2.12610 - Adobe Systems Inc.) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 2.0.2.12610 - Adobe Systems Inc.)
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Akamai NetSession Interface Service (HKLM\...\Akamai) (Version:  - )
AnyDVD (HKLM\...\AnyDVD) (Version: 7.6.1.0 - SlySoft)
Apple Application Support (HKLM\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{235EBB33-3DA1-46DF-AADE-9955123409CB}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Auction Client (HKLM\...\Auction Client) (Version:  - )
Audacity 1.2.6 (HKLM\...\Audacity_is1) (Version:  - )
Autodesk Design Review 2011 (HKLM\...\{8D20B4D7-3422-4099-9332-39F27E617A6F}) (Version: 11.0.0.86 - Autodesk, Inc.) Hidden
Autodesk Design Review 2011 (HKLM\...\Autodesk Design Review 2011) (Version: 11.0.0.86 - Autodesk, Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom ASF Management Applications (HKLM\...\{E56D5DC8-4C73-44B1-B650-AAD75C7A2701}) (Version: 10.16.02 - Broadcom Corporation)
Broadcom Management Programs (HKLM\...\{177D1318-3E4B-4A7C-A300-AC4E21BE090B}) (Version: 10.20.03 - Broadcom Corporation)
Brother HL-2170W (HKLM\...\{3932CABB-2449-4CDB-A523-AD147DF2C3D7}) (Version: 1.00 - Brother)
Browser Address Error Redirector (HKLM\...\{62230596-37E5-4618-A329-0D21F529A86F}) (Version: 1.00.0000 - Dell)
Bullzip PDF Printer 7.2.0.1320 (HKLM\...\Bullzip PDF Printer_is1) (Version: 7.2.0.1320 - Bullzip)
CA Yahoo! Anti-Spy (remove only) (HKLM\...\cayahooantispy) (Version:  - CA, Inc.)
Citrix Presentation Server Client (HKLM\...\{42ACCB45-3363-47E0-94E9-F0074CC8BC56}) (Version: 10.150.58643 - Citrix Systems, Inc.)
CloneDVD2 (HKLM\...\CloneDVD2) (Version: 2.9.3.0 - Elaborate Bytes)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Core FTP LE 1.3c (HKLM\...\Core FTP LE 1.3c) (Version:  - )
CPUID CPU-Z 1.67.1 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
Dell ETS Factory Installation (HKLM\...\{92FD71D5-ED7E-40B2-8DF3-4B5E6F684367}) (Version: 1.0.0 - Dell Inc.) Hidden
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.4.0.4 - Dell)
Dell System Detect Bootstrapper (HKCU\...\8e3135b376bd523e) (Version: 1.1.0.15 - Dell)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.8 - Dropbox, Inc.)
DWG TrueView 2007 (HKLM\...\{2CD6BBA0-17C8-4789-9B9B-B36F7E815F6A}) (Version: 17.0.54.190 - Autodesk)
EPSON Connect version 1.0 (HKLM\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson FAX Utility (HKLM\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.42.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-3640 Series Printer Uninstall (HKLM\...\EPSON WF-3640 Series) (Version:  - SEIKO EPSON Corporation)
Epson WF-3640 User’s Guide version 1.0 (HKLM\...\UsersGuideEpson WF-3640 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
FabTrol MRP 2.0 Client (HKLM\...\{C3B3A35E-1F8C-4D16-B198-66D6BFB9D5AC}) (Version:  - )
FileOpen Plug-in for Adobe Acrobat® and Acrobat Reader® (HKLM\...\{AE6C085B-3F64-4383-BBD5-E8FE4F1DA514}) (Version: 2.0.3.874 - FileOpen Systems, Inc.)
Funny Photo Maker 2.4.2 (HKLM\...\Funny Photo Maker_is1) (Version:  - Funny-Photo-Maker.com)
GearDrvs (HKLM\...\{206FD69B-F9FE-4164-81BD-D52552BC9C23}) (Version: 5.0.0.2 - Symantec Corporation) Hidden
GearDrvs (HKLM\...\{CB84F0F2-927B-458D-9DC5-87832E3DC653}) (Version: 1.00.0000 - GEAR Software) Hidden
Glary Utilities 2.27.0.982 (HKLM\...\Glary Utilities_is1) (Version: 2.27.0.982 - Glarysoft Ltd)
Google Drive (HKLM\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Earth (HKLM\...\{28E82311-8616-11E1-BEB0-B8AC6F97B88E}) (Version: 6.2.2.6613 - Google)
Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google Updater (HKLM\...\Google Updater) (Version: 2.4.2432.1652 - Google Inc.)
Hightail Express (HKLM\...\{9453ED2E-3B9F-4683-BA6A-8FCB9F3E0065}) (Version: 2.14.1 - Hightail)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - )
iolo technologies' System Mechanic Professional (HKLM\...\{BBD3F66B-1180-4785-B679-3F91572CD3B4}_is1) (Version: 14.0.1 - iolo technologies, LLC)
IrfanView (remove only) (HKLM\...\IrfanView) (Version: 4.28 - Irfan Skiljan)
iTunes (HKLM\...\{5D928931-D1D2-4A93-A82D-BF60D0E7CFA5}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.250 - Oracle)
Java 8 Update 25 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)

Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.0.7.1 - Sun Microsystems, Inc.) Hidden
KIP Request 6 (HKLM\...\{C0333997-7B38-416D-B69B-206CC24A9F7C}) (Version: 6.200.005 - KIP)
McAfee Online Backup (HKLM\...\{27C467F8-F8EF-4f68-BD72-D63632B2096C}) (Version:  - McAfee, Inc.) Hidden
McAfee Online Backup (HKLM\...\{612717FA-6E16-BAFA-0CAF-DA69720303DA}) (Version: 2.26.1.386 - McAfee, Inc.) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.252 - McAfee, Inc.)
McAfee Total Protection (HKLM\...\MSC) (Version: 12.8.992 - McAfee, Inc.)
Memeo Instant Backup (HKLM\...\{8E666407-AC41-46a2-9692-6C7BFCBFDD37}) (Version: 4.60.0.7923 - Memeo Inc.)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Automated Troubleshooting Services Shim (HKLM\...\{c9920352-04e6-469d-bab8-e2b9c7c75415}.sdb) (Version:  - )
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB927977) (HKLM\...\{5A710547-B58E-488B-828D-CA9A25A0533C}) (Version: 6.00.3890.0 - Microsoft Corporation)
Nokia Connectivity Cable Driver (HKLM\...\{BC4AE628-81A4-4FC6-863A-7A9BA2E2531F}) (Version: 7.1.32.69 - )
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
OGA Notifier 2.0.0048.0 (HKLM\...\{B2544A03-10D0-4E5E-BA69-0362FFC20D18}) (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
Pale Moon 25.5.0 (x86 en-US) (HKLM\...\Pale Moon 25.5.0 (x86 en-US)) (Version: 25.5.0 - Moonchild Productions)
PDFill FREE PDF Tools (HKLM\...\{60724DF0-7436-48B8-BEF9-07BA4C3880EE}) (Version: 9.0 - PlotSoft LLC)
Photo Pos Pro (HKLM\...\Photo Pos Pro) (Version: 1.90.2 - PowerOfSoftware Ltd.)
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.1 - Dell)
Print Server (HKLM\...\Print Server) (Version:  - )
PrintConductor (HKLM\...\PrintConductor_is1) (Version: 1.4 - fCoder Group, Inc.)
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Seagate Dashboard (HKLM\...\{C3A11907-930D-41AC-A135-CC3B12F92011}) (Version: 1.1.0.1421 - Memeo Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0015-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0019-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{8C5A05B6-FF56-480F-A0E6-9F4BCA4B4CAC}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{945F1D43-451D-4383-9BBE-241F37950B15}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0044-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00BA-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0115-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0117-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype™ 6.21 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Software Updater (HKLM\...\{B307472F-7BD9-4040-9255-CE6D6A1196A3}) (Version: 4.3.1 - SEIKO EPSON CORPORATION)
Sonic CinePlayer Decoder Pack (HKLM\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.2.0 - Sonic Solutions)
System Mechanic 12 Professional (HKLM\...\{1E5E7177-5156-4541-B8D5-B0C7E9064329}) (Version: 14.0.1 - ) Hidden
TeamViewer 9 (HKLM\...\TeamViewer 9) (Version: 9.0.41110 - TeamViewer)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951618-v2) (HKLM\...\KB951618-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Visual FoxPro ODBC Driver (HKLM\...\{31821EFE-1B31-4744-9FB0-208F92BD7168}) (Version: 1.0.0 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Installer Clean Up (HKLM\...\{121634B0-2F4B-11D3-ADA3-00C04F52DD52}) (Version: 3.00.00.0000 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows PowerShell™ 1.0 (HKLM\...\KB926139-v2) (Version: 2 - Microsoft Corporation)
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
WinRAR 5.20 (32-بت) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
WinZip 11.2 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B2}) (Version: 11.3.8261 - WinZip Computing, S.L. )
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 56%
Total physical RAM: 3325.54 MB
Available physical RAM: 1435.72 MB
Total Virtual: 5208.64 MB
Available Virtual: 2899.3 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:148.94 GB) (Free:13.92 GB) NTFS
2 Drive d: (WF-3640) (CDROM) (Total:0.26 GB) (Free:0 GB) CDFS
4 Drive f: (GMP USB 32G) (Removable) (Total:28.8 GB) (Free:21.73 GB) FAT32

========================= Users: ========================================
User accounts for \\GREGS-PC

Administrator            ASPNET                   GMP    
Guest                    HelpAssistant            SUPPORT_388945a0         


**** End of log ****


Edited by hamluis, 21 July 2015 - 09:06 AM.


#4 hamluis

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Posted 21 July 2015 - 09:19 AM

I suggest that you uninstall:

   CA Yahoo Anti-Spy (see Link)

   Glary Utilities

   System Mechanic

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

I further suggest that you uninstall Java or remove antiquated versions and install the current version available.

 

Post-removal of above suggested items...I would run the chkdsk /r command.  Start/Run...type chkdsk /r , hit Enter.  Type Y in new screen, hit Enter.  Reboot...the command will run before booting into Windows.

 

I would then run the sfc /scannow command.

 

LEARN how to use SFC.EXE (system file checker) - http://www.updatexp.com/scannow-sfc.html

 

Louis



#5 man0fsteel

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Posted 21 July 2015 - 08:04 PM

Louis, see my responses in RED below:

 

I suggest that you uninstall:

   CA Yahoo Anti-Spy (see Link)

   Glary Utilities

   System Mechanic

 

Okay, those are gone

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

I further suggest that you uninstall Java or remove antiquated versions and install the current version available.

 

Hmmm, when I tried using the Java removal tool, Java told me I don' t have the most up to date version.  But when I tried to update it, it said my system requirements weren't up to snuff (typical old PC issues) So I tried using the add/remove tool in the control panel to remove Java 7 update 25.  That hung and I had to Ctrl-Alt-Del to end that attempt.  Any suggestions?  

 

Post-removal of above suggested items...I would run the chkdsk /r command.  Start/Run...type chkdsk /r , hit Enter.  Type Y in new screen, hit Enter.  Reboot...the command will run before booting into Windows.

 

I would then run the sfc /scannow command.

 

LEARN how to use SFC.EXE (system file checker) - http://www.updatexp.com/scannow-sfc.html

 

I will run these even though Java hasn't been removed and report back.

 

Louis



#6 man0fsteel

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Posted 22 July 2015 - 09:09 PM

Here is what happened after the chkdsk /r (It took about 3 hours to complete).  I'm going to run the sfc.exe now

 

I got some kind of error and here is the error report that was located here:

C:\Documents and Settings\Gregory M Park\Local Settings\Application Data\PCHealth\ErrorRep\QSignoff

 

QueueVer=1
UI LCID=1033
Date=7/17/2015
Time=5:51:48 PM
ReportSize=10145
Bytes=bytes
Kilobytes=KB
Megabytes=MB
MoreInfo=What data does this error report contain?
ErrorSubPath=Generic\vssetup\microsoft visual studio tools for office runtime 2010 s\10.0.50903\10.0.50903.0\1\msp_kb2565063.msp\install_i_silent_error\1601\0\
Stage1URL=/StageOne/Generic/vssetup/microsoft visual studio tools for office runtime 2010 s/10.0.50903/10.0.50903.0/1/msp_kb2565063.msp/install_i_silent_error/1601/0/ .htm
Stage2URL=/dw/generictwo.asp?EventType=vssetup&P1=microsoft visual studio tools for office runtime 2010 s&P2=10.0.50903&P3=10.0.50903.0&P4=1&P5=msp_kb2565063.msp&P6=install_i_silent_error&P7=1601&P8=0&P9=
BP0=vssetup
BP1=microsoft visual studio tools for office runtime 2010 s
BP2=10.0.50903
BP3=10.0.50903.0
BP4=1
BP5=msp_kb2565063.msp
BP6=install_i_silent_error
BP7=1601
BP8=0
BP9=
BP10=NIL
CBP=11
DWVer0=14
DWVer1=0
DWVer2=7011
DWVer3=1000
Details_Sig_Body=EventType : vssetup     
P1 : microsoft visual studio tools for office runtime 2010 s     P2 : 10.0.50903
P3 : 10.0.50903.0     P4 : 1     P5 : msp_kb2565063.msp     
P6 : install_i_silent_error     P7 : 1601     P8 : 0     P9 :       
QueueMode=268435457
EventID=5000
ReportingFlags=12
UIFlags=1
LoggingFlags=0
MiscFlags=0
EventLogSource=VSSetup
Queued_EventDescription=Queue Servicing Report
General_AppName=Microsoft Visual Studio Tools for Office Runtime 2010 S
Final_Link=Prevent this problem in the future
 



#7 man0fsteel

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Posted 24 July 2015 - 11:48 PM

Ok. I did the sfc test and it just ran and finished. It didn't give me any status or results. Is that normal?

Regardless, I restarted and the problem still exists. Any other ideas on what is happening?

Mos

#8 hamluis

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Posted 25 July 2015 - 08:06 AM

My ultimate  suggestion would be to try a repair install of XP.

 

Louis.



#9 man0fsteel

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Posted 25 July 2015 - 06:22 PM

My ultimate  suggestion would be to try a repair install of XP.
 
Louis.


Do I need the xp disk for this? I've got it somewhere.

#10 hamluis

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Posted 26 July 2015 - 09:52 AM

Yes, you need an XP install disk to do a repair install.

 

How to Perform a Windows XP Repair Install (Stevens) - http://www.michaelstevenstech.com/XPrepairinstall.htm

 

Louis



#11 ranchhand_

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Posted 27 July 2015 - 04:34 PM

As an afterthought...after you run the repair reinstall for XP, I suggest that, if you are going to keep XP, configure the system gold (when I was working that was the term we used for setting up a system (usually a server) exactly the way you want it, remove all unwanted programs, viruses, clean the temp files, etc.) and make a backup image of the entire partition and save it. As XP ages, you may have more of this kind of thing.

This is not to encourage you to get rid of XP, but it's a great way to insure a "safety net" for yourself.

You might also want to consider removing Macrovision from your computer; it is just a DRM tool that will monitor you, and unless you absolutely know for certain that you need it for some software to run it is unnecessary, and in fact causes a lot of problems.

https://duckduckgo.com/?q=macrovision+DRM


Edited by ranchhand_, 27 July 2015 - 04:39 PM.

Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#12 man0fsteel

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Posted 28 July 2015 - 04:44 PM

Thank you both for your suggestions.  I'm reading up on the warnings etc.  This may take me a while to get to but I will report back.

 

I'm surprised there isn't a cleaner, for lack of a better word, way to reinstall JUST the 'macrovision software manager' files. 

 

It sure seems like that is the culprit.



#13 hamluis

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Posted 29 July 2015 - 02:59 PM

Anyone looking at your Event Viewer errors...would disagree with your assessment.  You have more than 1 problem that impacts the entire system, IMO.

 

Louis



#14 man0fsteel

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Posted 29 July 2015 - 05:35 PM

Anyone looking at your Event Viewer errors...would disagree with your assessment.  You have more than 1 problem that impacts the entire system, IMO.

 

Louis

Haha, you are correct on that for sure Louis.  Once I finally do the repair from the XP disk, the event viewer should show no more errors, correct?



#15 hamluis

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Posted 30 July 2015 - 09:34 AM

No, that is not correct.

 

A repair...any type of repair on anything...is no more than an attempt to overcome an apparent problem.  Depending on the nature and complexity of the problem...the refpair effort may be in vain.

 

When it comes to Windows...a repair effort will not overcome problems stemming from either malware or hardware.  It may not even be able to overcome other types of problems.

 

But...it's the best effort that I can suggest, based on what I see from afar.

 

Louis






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