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can't remove Safesear.ch as Chrome default search


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4 replies to this topic

#1 Amgeek

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Posted 17 July 2015 - 02:52 PM

Safesear.ch is the default search engine for my copy of Google Chrome. I can't remove it. It is "enforced by your administrator"

 

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#2 nasdaq

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Posted 18 July 2015 - 07:58 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
Toolbar: HKU\S-1-5-21-2962178141-3640761958-3563052856-1005 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin HKU\S-1-5-21-2962178141-3640761958-3563052856-1005: facebook.com/fbDesktopPlugin -> C:\Users\SALLYANNE\AppData\Local\Facebook\Messenger\2.1.4814.0\npFbDesktopPlugin.dll No File
CHR Extension: (Avast Online Security) - C:\Users\SALLYANNE\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-07-13]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-07-13]
S3 cpuz138; \??\C:\Users\SALLYA~1\AppData\Local\Temp\cpuz138\cpuz138_x64.sys [X]

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

===

CHR dev: Chrome dev build detected! <======= ATTENTION

Your copy of Chrome has been compromised

Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants.

Clear your Chrome cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

===

Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

Before you do Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/

Re-install Chrome and the Bookmarks.

If you want to save all your settings refer to this page.
Follow the instructions before removing Chrome.
http://juan2geek.com/how-to-backup-and-restore-entire-google-chrome-setting/
<<<>>>

Your default browser is Firefox:
Reset it to the Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.wisc.edu/page.php?id=15141
===

How is the computer running now?

#3 Amgeek

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Posted 22 July 2015 - 12:54 PM

Just great. Chrome back to normal and been that way for a couple of days.

 

You are the bleeping best.

 

Is there a tip jar or donate button anywhere?

 

Thanks

Amgeek


Edited by Amgeek, 22 July 2015 - 01:00 PM.


#4 nasdaq

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Posted 23 July 2015 - 07:07 AM

Glad we could help.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#5 nasdaq

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Posted 28 July 2015 - 07:22 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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