Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer completely freezes randomly. No BSOD or Dump files.


  • Please log in to reply
9 replies to this topic

#1 HecticNick

HecticNick

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:03:17 PM

Posted 17 July 2015 - 02:26 PM

About a year ago my PC started locking up randomly and after some troubleshooting im still having the same problem and have no idea what to try next. When my PC freezes the monitor is just stuck on the "last frame/image" and any audio that was playing is instantly cut off. When I try to push caps lock during the hang, the light on my keyboard doesn't change. The HDD light on my tower will either stay on or off depending on its state when the hang occurred and the light on my USB network card will continue to flash as if it is still sending/receiving data. I never get a BSOD so I have to hold down the power button to manually reboot the PC. The hangs can happen anywhere from 5 times a day to once a week. After rebooting the PC I always have the same 3 events in event viewer(6008, 41, 1101), which are all logged at the time the PC reboots. 

Event 1101 says "Audit events have been dropped by the transport. 0"

Event 41 says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Event 6008 says "The previous system shutdown at 4:33:58 PM on ‎7/‎16/‎2015 was unexpected."

The strange thing about event 6008 is that the time stamp for when my computer "shutdown" is always around 20 minutes before my computer actually froze. For example in the above Event Log it says my computer shutdown at 4:33:58 PM, but my PC didn't actually freeze until 4:50 PM.

The troubleshooting steps I have tried so far are as follows:
- Re installed Win 8.1 64-Bit multiple times
- Replaced motherboard with RMA
- Replaced PSU with RMA
- Replaced GPU with friend's 9800 GT
- Replaced HDD with another Seagate 1 Tb drive
- Replaced both RAM sticks with 2 2GB sticks
- Replaced Wireless network card with Ethernet cord
- Completely unplugged every piece of hardware/cord in my PC and dusted/rebuilt it
- Ran both dskchk and seatools on my original 2 Tb HDD (both passed)
- Ran both Intel Processor Diagnostic and Prime95 on CPU (both passed)
- Ran both Memtest86+ and Windows memory diagnostic on original RAM(both passed)

My specs are:
OS - Windows 8.1 64-Bit
CPU - Intel i5 3570K
RAM - G.SKILL Ripjaws Series 8GB (2 x 4GB) DDR3 1600 
Motherboard - ASUS P8Z77-V LK (LGA1155)
GPU - EVGA GTX 760 4GB
PSU - Corsair CX750M 750W
HDD - Seagate ST2000DM001 2TB 7200RPM
Optical Drive - Samsung DVD Burner SH-224DB/BEBE
Network - Netgear WNDA3100v2 N600

Peripherals 
- Logitech G430 Headset
- Corsair M60 Mouse
- SteelSeries Apex Keyboard
- HP L2445m Monitor

Any and all help/suggestions is greatly appreciated. If you would like anymore information please feel free to ask.



BC AdBot (Login to Remove)

 


#2 TinoNgombo

TinoNgombo

  • Members
  • 80 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Luanda, Angola
  • Local time:11:17 PM

Posted 18 July 2015 - 05:58 AM

Hello there, sir.

 

Is your CPU overclocked?

 



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:17 PM

Posted 18 July 2015 - 06:05 AM

I too am confused by the time stamps in Event Viewer.  I have "solved" this by treating them as a sequence rather than as a firm time.

 

Event 1101 may/may not be significant - but there's no other info provided about it, so it's hard to figure out what it is.

Here's an explanation about the Event 41 error:  http://support.microsoft.com/kb/2028504
And the Event 6008 error is generally just confirming the Event 41 error.

 

So, let's start by looking at these reports:

1)  Please provide this information (even though you're not experiencing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


Edited by usasma, 18 July 2015 - 06:06 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 HecticNick

HecticNick
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:03:17 PM

Posted 18 July 2015 - 01:04 PM

The freezing started happening before I had ever overclocked my CPU. That being said I have overclocked my CPU using the built in auto overclocker on my motherboard called something like "Asus EZ Mode Auto OC", But since then I have sent the board back for RMA and re-loaded optimized defaults in the BIOS so it should no longer be overclocked.

 

I have included the 3 files you have requested and this image of my idle temps from speccy. I will be motoring this thread all day if you need more info. Thanks for the help :)

 c6764bd19d.png

I just noticed after looking at my speccy picture that I forgot to mention that I have removed my CD drive and I have both the 1TB and 2TB drives installed on my PC. I am only actually using the 1TB drive right now and have the 2TB drive installed so that i could format it in anticipation for the upcoming Win 10 release. Just to clear up any confusion.

Attached Files


Edited by HecticNick, 18 July 2015 - 01:09 PM.


#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:17 PM

Posted 18 July 2015 - 01:22 PM

The program that I recommended for temps will log the maximum temps.  Please use it and see what the max temps are after a couple of freezing episodes

 

Update your nVidia drivers to the latest drivers available from http://www.nvidia.com

If you already have the latest drivers installed - uninstall them and then download/install a fresh copy.

 

Download a fresh copy of the latest wireless drivers for your system (make sure that they are Win8.1 compatible).

Then uninstall the current wireless drivers and install the freshly downloaded drivers

I understand that you've tested this with a wired connection - but there are networking errors in the Admin logfile and this is the first step for trying to remove them.

 

Ensure that you have ALL available Windows Updates.  There was an error installing the latest one in the Admin logfile.

 

Your UEFI/BIOS (version 1402) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Uninstall TeamViewer (and the TeamViewer service).  Lot's of hangs in the WER section of MSINFO32.

 

Please uninstall CoreTemp - I've seen problems with it in the past.

Once the system is working properly, feel free to reinstall the latest version.

 

As there's nothing obvious that points at the freezes, I'd have to suggest running these free diagnostics also:  http://www.carrona.org/hwdiag.html

If you've recently run some of them there's no need to repeat those - just let us know the results of all the tests.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 HecticNick

HecticNick
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:03:17 PM

Posted 18 July 2015 - 02:16 PM

I just ran the driver verifier steps found here: http://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista
and got a BSOD on boot that generated a minidump. I have attached the minidump file to this post and hopefully it contains some useful information.

 

I have just done the following:

  • Began monitoring my temps with CPUID HWMonitor
  • Updated nvidia driver
  • Updated Netgear network adapter driver
  • Checked for BIOS update (there was none)
  • Uninstalled team viewer
  • Uninstalled CoreTemp

I am currently installing the failed windows update and will begin running one of the diagnostics.

 

Attached Files



#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:17 PM

Posted 19 July 2015 - 05:48 AM

The Driver Verifier enabled memory dump blames bcmwlhigh664.sys - a driver for your wireless USB wifi device:

 

 

I do not recommend using wireless USB network devices.  Especially with Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest Win8/8.1 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Please download the latest, Win8.1 compatible driver package for this device.

Then uninstall the current package from your system (through Control Panel...Programs and Features).

Then test for further BSOD's

 

If there isn't a compatible driver for Win8.1, then you can try older drivers - but I suspect that you will continue to have problems.

If that's that case, then uninstall the drivers and physically remove the device from your system.
 

Don't forget to turn Driver Verifier off.  To do this, open up verifier.exe, select "Delete existing settings", click on "Finish", and then reboot the system.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
Logitech Keyboard}http://www.logitech.com/en-us/support-downloads/downloads
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
 
evolve.sys                  Sat Aug  7 00:47:00 2010 (4C5CE544)
Echobit Evolve Virtual Miniport (Ethernet) driver}https://www.evolvehq.com/welcome
http://www.carrona.org/drivers/driver.php?id=evolve.sys
 
bcmwlhigh664.sys            Tue Apr 19 03:13:08 2011 (4DAD3604)
Broadcom 802.11 USB Network Adapter Driver}http://kb.netgear.com/app/products/family/a_id/10603
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
 
WIMBLEMS.sys                Sat Oct  8 02:08:24 2011 (4E8FE8D8)
Corsair Vengeance M60 Laser Gaming Mouse }http://www.corsair.com/support/
http://www.carrona.org/drivers/driver.php?id=WIMBLEMS.sys
 


Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Jul 18 14:32:47.754 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071815-18718-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 0:00:30.457[/B]
*** WARNING: Unable to verify timestamp for bcmwlhigh664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys
Probably caused by :[B]bcmwlhigh664.sys ( bcmwlhigh664+1a986 )[/B]
BugCheck [B]D5, {ffffcf8011538f50, 1, fffff8005d8b1986, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D5]DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL (d5)[/url]
Arguments:
Arg1: ffffcf8011538f50, memory referenced
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation
Arg3: fffff8005d8b1986, if non-zero, the address which referenced memory.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xD5
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xD5_VRF_bcmwlhigh664+1a986[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Sat Jul 18 14:32:47.754 2015 (UTC - 4:00)**************************
[COLOR=RED][B]LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
[COLOR=RED][B]evolve.sys                  Sat Aug  7 00:47:00 2010 (4C5CE544)[/B][/COLOR]
[COLOR=RED][B]bcmwlhigh664.sys            Tue Apr 19 03:13:08 2011 (4DAD3604)[/B][/COLOR]
[COLOR=RED][B]WIMBLEMS.sys                Sat Oct  8 02:08:24 2011 (4E8FE8D8)[/B][/COLOR]
ladfGSCamd64.sys            Mon Apr 15 14:39:12 2013 (516C4950)
ladfGSRamd64.sys            Mon Apr 15 14:39:15 2013 (516C4953)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
mcaudrv_x64.sys             Wed Dec  4 02:12:31 2013 (529ED5DF)
VBoxNetFlt.sys              Fri May 16 08:01:15 2014 (5375FE0B)
VBoxUSBMon.sys              Fri May 16 08:01:15 2014 (5375FE0B)
VBoxNetAdp.sys              Fri May 16 08:01:16 2014 (5375FE0C)
VBoxDrv.sys                 Fri May 16 08:04:43 2014 (5375FEDB)
Rt630x64.sys                Tue Aug 26 02:24:06 2014 (53FC2806)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
SCDEmu.SYS                  Wed Oct  8 09:09:34 2014 (5435378E)
nvhda64v.sys                Thu Oct  9 13:02:27 2014 (5436BFA3)
mcvidrv.sys                 Thu Oct 23 03:26:32 2014 (5448ADA8)
RTKVHD64.sys                Tue Oct 28 06:32:13 2014 (544F70AD)
nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
nvlddmkm.sys                Wed Apr  8 16:32:37 2015 (55259065)
sshid.sys                   Thu May 21 01:21:38 2015 (555D6B62)
ssdevfactory.sys            Thu May 21 01:21:38 2015 (555D6B62)
[/font]

http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=evolve.sys
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
http://www.carrona.org/drivers/driver.php?id=WIMBLEMS.sys
http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys
http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=mcaudrv_x64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=mcvidrv.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
sshid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ssdevfactory.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 19 July 2015 - 05:50 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 HecticNick

HecticNick
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:03:17 PM

Posted 19 July 2015 - 12:52 PM

I have a D-link DWA-566 PCI-E card that I can replace my USB network card with but the only problem is there doesn't seem to be any drivers for win 8/8.1 and it used to give me issues due to that (hence the switch to the USB stick). I suppose its worth giving it another shot though.



#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:17 PM

Posted 20 July 2015 - 05:39 AM

Perhaps you should think about purchasing a card that is compatible w/Win8.1?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 HecticNick

HecticNick
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:03:17 PM

Posted 03 August 2015 - 11:28 PM

Just a quick follow up, I have replaced my MOBO and CPU with another from a separate build. My original plan was to wait 2-3 months without freezing to confirm that it was a faulty mobo/cpu and by new replacement parts, but in the past the pc has gone quite some time without freezing giving off a false positive for faulty parts. So to fix this problem I convinced my buddy to take my mobo/cpu and use it in his build to see which one of our builds will freeze first and has the faulty parts. When one of our builds ends up freezing I will post back here with the verdict. Hopefully we will get a freeze fairly soon.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users