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Problem with video editing software


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11 replies to this topic

#1 skypilotpete

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Posted 17 July 2015 - 06:38 AM

I have two main video editing programs which I use regularly - Total Recorder Video Pro and Machete. Recently both of these programs refuse to load any files, giving very similar error messages. To keep things simple, I will just quote the error messages from Total Recorder - but the ones from Machete are pretty well identical.
 
I first knew I had a problem when both Total Recorder and Machete started crashing when trying to load video files. I got the following error message "Total Recorder has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
 
I then ran Minitoolbox and looked at the last 10 Event Viewer Errors. I identified the following entry: "Description: Faulting application name: TotalRecorder.exe, version: 8.5.0.0, time stamp: 0x525e47dd
Faulting module name: DShowSniffer.dll, version: 1.0.0.54, time stamp: 0x4f2fedb8"
 
I did a Google search on DShowSniffer.dll and found that is associated with a piece of software I recently installed called MediaBox 1.2.0.353, from Hensence.com.
 
I then uninstalled MediaBox, and now I get a different error when attempting to open video files in both Total Recorder and Machete:
 "Unexpected error 0x8007007E in the CoCreateInstance(CLSID_FilterGraph) function (The specified module could not be found.) Line 621 in AoMediaReader.cpp"
 
My attempts to remedy this have so far been:
Uninstalling and reinstalling Total Recorder and Machete
Installing the latest Graphics Driver: amd-catalyst-15.7-with-dotnet45-win7-64bit
Running a complete scan with Malwarebytes, Microsoft Security Essentials and Hitman Pro
Doing a registry cleanup with CCleaner
Running ADWCleaner
Running Windows Repair All-In-One from Tweaking.com. I did this very carefully, doing every step in Safe Mode when specified, and doing the Repair step twice as instructed.
 
None of this has made any difference. Can anyone help with this?
 
Speccy Snapshot: http://speccy.piriform.com/results/FTXDnSLGMxKmFvxQWXA3IJV

Edited by Andrew, 19 July 2015 - 04:39 AM.
Mod edit: Moved from A/V forum - AA


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#2 Andrew

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Posted 19 July 2015 - 05:05 PM

Moved to Windows 7 by OP request.

#3 hamluis

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Posted 19 July 2015 - 06:59 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 skypilotpete

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Posted 19 July 2015 - 11:49 PM

 
MiniToolBox by Farbar  Version: 01-07-2015
Ran by Chris (administrator) on 20-07-2015 at 14:18:17
Running from "C:\Users\Chris\Desktop\Utilities\System Tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/17/2015 10:32:38 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 10:32:38 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 10:28:20 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (07/17/2015 10:28:15 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (07/17/2015 10:19:15 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 10:19:15 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 09:56:52 AM) (Source: Microsoft-Windows-LoadPerf) (User: Chris-PC)
Description: Installing the performance counter strings for service .NET Data Provider for Oracle () failed. The first DWORD in the Data section contains the error code.
 
Error: (07/17/2015 09:53:53 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (07/17/2015 09:53:48 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (07/17/2015 09:38:36 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\wbem\wmiprvse.exe; Description = Tweaking.com - Windows Repair; Error = 0x8007043c).
 
 
System errors:
=============
Error: (07/20/2015 09:54:48 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error: 
%%5
 
Error: (07/20/2015 09:54:46 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (07/20/2015 09:44:46 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (07/19/2015 08:39:40 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (07/19/2015 06:44:59 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (07/19/2015 06:44:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:43:44 PM on ‎19/‎07/‎2015 was unexpected.
 
Error: (07/19/2015 06:34:50 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (07/19/2015 06:30:36 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (07/19/2015 03:10:07 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
Error: (07/19/2015 03:04:00 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.
 
 
Microsoft Office Sessions:
=========================
Error: (07/17/2015 10:32:38 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 10:32:38 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 10:28:20 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (07/17/2015 10:28:15 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (07/17/2015 10:19:15 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 10:19:15 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_64) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
Error: (07/17/2015 09:56:52 AM) (Source: Microsoft-Windows-LoadPerf)(User: Chris-PC)
Description: .NET Data Provider for Oracle2E412
 
Error: (07/17/2015 09:53:53 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\EN-US\AACLIENT.MFL
 
Error: (07/17/2015 09:53:48 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\WINDOWS\SYSTEM32\WBEM\AACLIENT.MOF
 
Error: (07/17/2015 09:38:36 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\wbem\wmiprvse.exeTweaking.com - Windows Repair0x8007043c
 
 
=========================== Installed Programs ============================
 
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.0.4 - )
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Acrobat.com (HKLM-x32\...\{C86E7C99-E4AD-79C7-375B-1AEF9A91EC2B}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.2.443 - Adobe Systems Incorporated)
Adobe Acrobat 9.5.5 - CPSID_83708 (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000004}_955) (Version:  - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.1.0.5790 - Adobe Systems Inc.)
Adobe Anchor Service x64 CS4 (HKLM\...\{887797BF-37A5-4199-B0C9-0D38D6196E9A}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Audition 1.5 (HKLM-x32\...\{86EF9FC4-F209-4520-B7E1-C7FF0EEBDFFF}) (Version: 1.5 - Adobe Systems)
Adobe CMaps x64 CS4 (HKLM\...\{90BA8112-80B3-4617-A3C1-BD2771B60F74}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 4 Web Premium (HKLM-x32\...\Adobe_4db064343401efd6449f33f8411c14b) (Version: 4.0 - Adobe Systems Incorporated)
Adobe CSI CS4 x64 (HKLM\...\{8DAA31EB-6830-4006-A99F-4DF8AB24714F}) (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Digital Editions 3.0 (HKLM-x32\...\Adobe Digital Editions 3.0) (Version: 3.0.1 - Adobe Systems Incorporated)
Adobe Drive CS4 x64 (HKLM\...\{A3454894-144A-4D80-B605-C128FE0D7329}) (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Fonts All x64 (HKLM\...\{6631325A-9B1B-4EE7-8E64-8CC4A6F10643}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS4 x64 (HKLM\...\{8875A1C0-6308-4790-8CF6-D34E89880052}) (Version: 4.0.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files x64 CS4 (HKLM\...\{DFFABE78-8173-4E97-9C5C-22FB26192FC5}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS4 (64 Bit) (HKLM\...\{D40172D6-CE2D-4B72-BF5F-26A04A900B7B}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Adobe Type Support x64 CS4 (HKLM\...\{8C8D673B-20FB-43E6-BCB7-9B3F78F2E762}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin x64 (HKLM\...\{295CFB7C-A57E-4313-93E7-68E7CE1D0332}) (Version: 1.1 - Adobe Systems Incorporated) Hidden
Advanced Renamer (HKLM-x32\...\Advanced Renamer_is1) (Version:  - Kim Jensen)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
AMD Catalyst Install Manager (HKLM\...\{14D58A97-B60E-A858-34D8-95469C02F7EC}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AnyDVD (HKLM-x32\...\AnyDVD) (Version: 7.5.3.0 - SlySoft)
AP Tuner 3.08 (HKLM-x32\...\AP Tuner 3.08) (Version:  - )
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASRock HDMI Switch v1.0.25 (HKLM-x32\...\ASRock HDMI Switch_is1) (Version: 1.0.25 - )
ASRock XFast RAM v3.0.2 (HKLM\...\ASRock XFast RAM_is1) (Version:  - ASRock Inc.)
ASUS Xonar DG Audio Driver (HKLM\...\C-Media Oxygen HD Audio Driver) (Version:  - )
A-Tuning v2.0.45 (HKLM-x32\...\A-Tuning_is1) (Version: 2.0.45 - )
AudibleManager (HKLM-x32\...\AudibleManager) (Version:  - )
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 4.4.2.0 - Auslogics Labs Pty Ltd)
BolehVPN (HKLM-x32\...\BolehVPN) (Version: 2.4.5 - )
Bugatron Gold 1.51d (HKLM-x32\...\Bugatron Gold_is1) (Version:  - )
calibre (HKLM-x32\...\{4B76F79D-7FC9-4007-9EE4-27B4A84477D6}) (Version: 1.29.0 - Kovid Goyal)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version: 4.1.6 - Canon Inc.)
Canon MG5300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5300_series) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
CloneDVD2 (HKLM-x32\...\CloneDVD2) (Version: 2.9.3.0 - Elaborate Bytes)
CloneDVDmobile (HKLM-x32\...\CloneDVDmobile) (Version: 1.9.0.1 - SlySoft)
Connect (HKLM-x32\...\{B29AD377-CC12-490A-A480-1452337C618D}) (Version: 1.0.0.1 - Adobe Systems Incorporated) Hidden
ConvertXtoDVD 4.1.19.365 (HKLM-x32\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.1.19.365 - )
COWON Media Center - jetAudio Plus VX (HKLM-x32\...\{DF8195AF-8E6F-4487-A0EE-196F7E3F4B8A}) (Version: 8.0.15 - COWON)
CPUID CPU-Z 1.68 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CPUID HWMonitor 1.24 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CuteFTP 9 (HKLM-x32\...\{89B9E358-75C6-4C6B-BD38-803FF156CC4B}) (Version: 9.0.5 - Globalscape)
dBpoweramp AAC Encoder (HKLM-x32\...\dBpoweramp AAC Encoder) (Version:  - )
dBpoweramp DirectShow Decoder (HKLM-x32\...\dBpoweramp DirectShow Decoder) (Version: Release 2 - Illustrate)
dBpoweramp DSP Effects (HKLM-x32\...\dBpoweramp DSP Effects) (Version: Release 9 - Illustrate)
dBpoweramp m4a Codec (HKLM-x32\...\dBpoweramp m4a Codec) (Version: Release 14 r2 - Illustrate)
dBpoweramp m4a Nero AAC Encoder (HKLM-x32\...\dBpoweramp m4a Nero AAC Encoder) (Version: Release 1 - Illustrate)
dBpoweramp m4a Utilities (HKLM-x32\...\dBpoweramp m4a Utilities) (Version:  - )
dBpoweramp Music Converter (HKLM-x32\...\dBpoweramp Music Converter) (Version: Release 14.4 - Illustrate)
dBpoweramp Windows Media Audio 10 Codec (HKLM-x32\...\dBpoweramp Windows Media Audio 10 Codec) (Version: Release 7 - Illustrate)
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
Dropbox (HKCU\...\Dropbox) (Version: 2.6.27 - Dropbox, Inc.)
DVD Decrypter (Remove Only) (HKLM-x32\...\DVD Decrypter) (Version:  - )
e-Dictionaries (HKLM-x32\...\{4737AD9F-13AA-4E4C-B86F-B631D557F6A7}) (Version:  - )
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Everything 1.3.4.686 (x64) (HKLM\...\Everything) (Version:  - )
Exact Audio Copy 1.0beta3 (HKLM-x32\...\Exact Audio Copy) (Version: 1.0beta3 - Andre Wiethoff)
FileZilla Client 3.10.3 (HKLM-x32\...\FileZilla Client) (Version: 3.10.3 - Tim Kosse)
GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 8.9.8.0 - Siber Systems)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GroupMail :: Personal Edition (HKLM-x32\...\{72FC0445-FE6D-4E12-815B-3A8C5E3704DA}_is1) (Version: 5.3.0.112 - Infacta Ltd.)
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.242 - SurfRight B.V.)
HxD Hex Editor version 1.7.7.0 (HKLM-x32\...\HxD Hex Editor_is1) (Version: 1.7.7.0 - Maël Hörz)
iGetter v2.7.2 (HKLM-x32\...\iGetter_is1) (Version: 2.7.2 - Presenta Ltd.)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Network Connections 18.5.54.0 (HKLM\...\PROSetDX) (Version: 18.5.54.0 - Intel)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Internode Monthly Usage Meter 8.6.3 (HKLM-x32\...\Internode Monthly Usage Meter_is1) (Version:  - )
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
K-Lite Mega Codec Pack 11.2.8 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.2.8 - )
kuler (HKLM-x32\...\{098727E1-775A-4450-B573-3F441F1CA243}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
LAN Speed Test (HKLM-x32\...\{CE48BAE6-CDEF-4EB2-9AB0-67018F25C7C4}_is1) (Version: 3.5 - Totusoft)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Logitech SetPoint 6.61 (HKLM\...\sp6) (Version: 6.61.15 - Logitech)
Machete 4.1 (HKLM-x32\...\{493B3347-D1D6-4C62-A1A1-4376C5EB06BE}) (Version: 4.1.33 - MacheteSoft)
Macrium Reflect Free Edition (HKLM\...\{F68D807C-3B19-4907-B066-5A026C7488BE}) (Version: 5.3.7299 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.3 - Paramount Software (UK) Ltd.)
MailWasherPro (HKLM-x32\...\{3F914D52-8A29-4E37-9BF7-7FD7A303D0D5}) (Version: 7.5 - Firetrust)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
MediaInfo 0.7.69 (HKLM\...\MediaInfo) (Version: 0.7.69 - MediaArea.net)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Camera Codec Pack (HKLM\...\{A6A4A258-0A48-4F76-B8F1-61F0514594DD}) (Version: 16.4.1970.0624 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works 2003 Setup Launcher (HKLM-x32\...\Works2003Setup) (Version:  - )
Microsoft Works 7.0 (HKLM-x32\...\{764D06D8-D8DE-411E-A1C8-D9E9380F8A84}) (Version: 07.02.0808 - Microsoft Corporation)
MiniTool Power Data Recovery (HKLM-x32\...\MiniTool Power Data Recovery_is1) (Version:  - MiniTool Solution Ltd.)
mIRC (HKLM-x32\...\mIRC) (Version: 7.36 - mIRC Co. Ltd.)
MKVToolNix 7.3.0 (64bit) (HKLM-x32\...\MKVToolNix) (Version: 7.3.0 - Moritz Bunkus)
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 37.0.2 - Mozilla)
Mp3tag v2.65a (HKLM-x32\...\Mp3tag) (Version: v2.65a - Florian Heidenreich)
MSVC90_x64 (HKLM\...\{AB071C8B-873C-459F-ACA9-9EBE03C3E89B}) (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (HKLM-x32\...\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}) (Version: 1.0.1.2 - Nokia) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Nero 7 Ultra Edition (HKLM-x32\...\{CF097717-F174-4144-954A-FBC4BF301033}) (Version: 7.02.9753 - Nero AG)
Nokia Connectivity Cable Driver (HKLM-x32\...\{A57025CC-5F2E-4D01-B387-06DB10500D43}) (Version: 7.1.78.0 - Nokia)
Nokia PC Suite (HKLM-x32\...\{866C4563-ED53-43F3-A29D-8BEE2BD1BA3C}) (Version: 7.1.180.94 - Nokia) Hidden
Nokia PC Suite (HKLM-x32\...\Nokia PC Suite) (Version: 7.1.180.94 - Nokia)
NoteBurner 2.35 (HKLM\...\NoteBurner_is1) (Version:  - NoteBurner.com)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
OpenOffice 4.0.1 (HKLM-x32\...\{24B89186-2A56-4D28-B930-6F4FCF224E2F}) (Version: 4.01.9714 - Apache Software Foundation)
OpenVPN 2.3.4-I002  (HKLM\...\OpenVPN) (Version: 2.3.4-I002 - )
OverDrive Media Console (HKLM-x32\...\{7A9AB748-A66C-46C2-84CA-D3185727C9B0}) (Version: 3.3.1 - OverDrive, Inc.)
PC Connectivity Solution (HKLM-x32\...\{644F4910-E812-49AD-93EC-86828CB81A0D}) (Version: 12.0.27.0 - Nokia)
PDF Settings CS4 (HKLM-x32\...\{35D94F92-1D3A-43C5-8605-EA268B1A7BD9}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
PFConfig 1.0.296 (HKLM-x32\...\PFConfig) (Version: 1.0.296 - Portforward.com)
PFPortChecker 1.0.39 (HKLM-x32\...\PFPortChecker) (Version: 1.0.39 - Portforward.com)
Photoshop Camera Raw (HKLM-x32\...\{CC75AB5C-2110-4A7F-AF52-708680D22FE8}) (Version: 5.0 - Adobe Systems Incorporated) Hidden
Photoshop Camera Raw_x64 (HKLM\...\{2D74E972-5A85-44DC-9193-8A302BA8C181}) (Version: 5.0 - Adobe Systems Incorporated) Hidden
PhotoStage Slideshow Producer (HKLM-x32\...\PhotoStage) (Version: 3.20 - NCH Software)
Portforward Static IP Address 1.0.47 (HKLM-x32\...\Portforward Static IP Address) (Version: 1.0.47 - Portforward.com)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Reader for PC (HKLM-x32\...\{8A3072C3-8EA3-4CDE-B342-88E67FAB06E5}) (Version: 2.3.00.03130 - Sony Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Replay Converter 4 (HKLM-x32\...\Replay Converter 4) (Version: 4.20 - Applian Technologies Inc.)
Replay Media Catcher 5 (5.0.1.36) (HKLM-x32\...\Replay Media Catcher 5) (Version: 5.0.1.36 - Applian Technologies)
Replay Media Catcher 6 (6.0.0.79) (HKLM-x32\...\Replay Media Catcher 6) (Version: 6.0.0.79 - Applian Technologies)
Replay Video Capture 5 (HKLM-x32\...\Replay Video Capture5.2.1) (Version: 5.2.1 - Applian Technologies Inc.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.2.14014_7 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.2.14014_7 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.43.0 - SAMSUNG Electronics Co., Ltd.)
Sandboxie 4.08 (64-bit) (HKLM\...\Sandboxie) (Version: 4.08 - Sandboxie Holdings, LLC)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Sigil 0.8.6 (HKLM\...\Sigil_is1) (Version:  - John Schember)
Skype™ 7.1 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Suite Shared Configuration CS4 (HKLM-x32\...\{842B4B72-9E8F-4962-B3C1-1C422A5C4434}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
Total Recorder 8.5 VideoPro Edition (HKLM-x32\...\TotalRecorder) (Version:  - )
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
Tweaking.com - Registry Backup (HKLM-x32\...\Tweaking.com - Registry Backup) (Version: 1.6.9 - Tweaking.com)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.2.5 - Tweaking.com)
UltraMon (HKLM\...\{537056B7-32A4-4408-9B54-0341963C7C9C}) (Version: 3.1.0 - Realtime Soft Ltd)
VC_CRT_x64 (HKLM\...\{54F2237F-018C-483B-8884-9FC0D88840C3}) (Version: 1.02.0000 - Intel Corporation) Hidden
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
VPN Watcher (HKLM-x32\...\{0F8B2A77-9740-4086-A037-93BAA30EB99E}) (Version: 2.0.4 - UGD Software)
VSO ConvertXtoVideo Ultimate 1 (HKLM-x32\...\{{ECDB800F-E1F0-48FE-B393-E12E40CD3A89}_is1) (Version: 1.5.0.36 - VSO Software)
VSO DVD Converter Ultimate 2 (HKLM-x32\...\{{F2B3390C-8A61-4699-B608-D3B895A9C96E}_is1) (Version: 2.1.1.34 - VSO-Software SARL)
VSO Inspector 2.0.2 (HKLM-x32\...\VSO Inspector_is1) (Version:  - VSO-Software SARL)
VSO Video Converter 1 (HKLM-x32\...\{{5289246A-D537-4823-88C2-38C17840E45A}_is1) (Version: 1.5.0.10 - VSO Software)
Windows Driver Package - Nokia Modem  (02/25/2011 4.7) (HKLM\...\E0AC723A3DE3A04256288CADBBB011B112AED454) (Version: 02/25/2011 4.7 - Nokia)
Windows Driver Package - Nokia Modem  (02/25/2011 7.01.0.9) (HKLM\...\72A50F48CC5601190B9C4E74D81161693133E7F7) (Version: 02/25/2011 7.01.0.9 - Nokia)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (HKLM\...\62BBD193ADFDBB228C7E1ADB56463F5732FF7F6F) (Version: 05/31/2012 7.1.2.0 - Nokia)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Works Suite OS Pack (HKLM-x32\...\{D64DCF1C-7A95-49A4-BAFA-C42B5CF6B8B6}) (Version: 3.0.0.0000 - Microsoft Corporation) Hidden
xplorer² professional 64 bit (HKLM\...\xplorer2p64) (Version: 2.1.0.0 - Zabkat)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 21%
Total physical RAM: 16320.59 MB
Available physical RAM: 12764.3 MB
Total Virtual: 32639.39 MB
Available Virtual: 28921.48 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.47 GB) (Free:124.01 GB) NTFS
2 Drive d: () (Fixed) (Total:931.51 GB) (Free:495.48 GB) NTFS
3 Drive e: (GSP1RMCHPXFREO_EN_DVD) (CDROM) (Total:3.09 GB) (Free:0 GB) UDF
4 Drive f: () (Fixed) (Total:931.51 GB) (Free:403.7 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CHRIS-PC
 
Administrator            Chris                    Guest                    
 
 
**** End of log ****


#5 usasma

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Posted 20 July 2015 - 09:34 AM

While I'm not real good with video stuff, I am able to dig through error reports and find stuff.
First thing is to see if this will help:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

Beyond that, there's a lot of .NET errors - so updating/repairing that may help.

 

I'd like to look at these reports:

1)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 

2)  And, for more info (even though you're not having BSOD's):

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 skypilotpete

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Posted 20 July 2015 - 07:28 PM

Thanks for your reply Usasma. I will do what I can to provide the information you requested. First I should say that the first part of your post, regarding the DISM commands, is beyond my level of understanding. I had a look at the link in the quoted section and I can't understand a lot of it. First, the page says that "The DISM /ScanHealth/CheckHealth, and /RestoreHealth arguments can only be used when servicing Windows® 8 or Windows Server® 2012 images", whereas I am running Windows 7. Second, the instructions relate to repairing a Windows Image, whereas I don't have an image to repair. As far as I am aware, an image is a copy of Windows, not the installed operating system itself. It seems that I am not understanding something and I will need more detailed instructions to go further with this.

 

Second, I have recently gone through the process of installing all available .NET updates. I'm not sure how to repair .NET errors. Can you give me more detailed instructions about this?

EDIT: After some Googling, I ran the microsoft utility for repairing the .NET framework - NetFxRepairTool.exe. At the end of the scan it gave the message "The tool is unable to resolve the installation issue on your computer. The following logs will be sent to Microsoft for further analysis [followed by a very long list of logs]." It produced a very detailed log file and also a .cab file, which appears to include all the logs which were to be sent to Microsoft. None of this means anything to me. Let me know if you would like me to post any of it here.

 

I have attached the reports which you requested - if I have missed anything, please let me know.

Attached Files


Edited by skypilotpete, 21 July 2015 - 03:22 AM.


#7 usasma

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Posted 21 July 2015 - 05:52 AM

Oops!  My mistake!  The DISM stuff is for Win8 and later.

I missed the OS version when I was reading - sorry!

 

As the .NET repair tool couldn't fix things, I'd suspect that the problem is with your .NET installation(s).

As for how to fix it, I'd suggest completely removing (uninstalling) all versions then installing fresh copies.

 

Errors from the Admin logfile could be related to hard drive issues or malware.

Please run these free diagnostics:  http://www.carrona.org/hwdiag.html

Be sure to run the hard drive and the anti-malware scans

 

Unfortunately it appears that the OS installed isn't legitimate.
Please get a legitimate copy of the OS installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine
]


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 skypilotpete

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Posted 21 July 2015 - 06:17 AM

What makes you say that the OS isn't genuine? I purchased the computer new - built for me personally by a reputable company, and I have the original Windows CD with the original sticker, license number, bar code etc. There is obviously something funny going on, because I noticed that one of the scans I posed also said that no anti-virus software was detected, whereas I have both Microsoft Security Essentials and Malwarebytes running in real time.

How am I meant to prove to you that the OS is genuine? When I run the Validation tool via the link you provided, the attached jpeg is what I get. It seems to indicate that the OS is genuine.

Attached Files


Edited by skypilotpete, 21 July 2015 - 06:21 AM.


#9 usasma

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Posted 23 July 2015 - 05:24 AM

....We have resolved this issue through a series of personal conversations.

 

I still suspect the .NET framework as being responsible for these errors, but will continue with the analysis before suggesting further steps.

 

Your UEFI/BIOS (version P2.30) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 256 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?

Lot's and lot's of Live Kernel Events in the WER section of the MSINFO32 report.

Here's a link describing this error - is anything familiar to you in it?  Most of these events occurred on 5 or 6 July 2015 (one was on 19 July 2015)

http://support.microsoft.com/kb/2028504

Also, monitor your system's temperatures with this free tool:  http://www.cpuid.com/softwares/hwmonitor.html
The point here is to monitor the temps when the video program(s) crash - so go ahead and crash the system a couple of times with each program, then let us know the max temps

 

Please let us know the results of the malware scans and the hard drive diagnostics - then we'll move on with attempts to reinstall/repair .NET
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 reckonankit

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Posted 23 July 2015 - 05:49 AM

i think you should be use by default windows movie maker to makes movie online. Its free platform from Microsoft to do many things with video editing



#11 skypilotpete

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Posted 23 July 2015 - 06:22 AM

Thankyou to everyone, and particularly to Usasma, for your help and suggestions. I have decided to restore my computer to a state about 6 months ago, using a Macrium Reflect image which was made prior to the date on which I was silly enough to install the software which I think caused the problems. I was really reluctant to do this, because I am going to have quite a bit of work to reinstall applications, updates etc. Also, there is something obsessive in me which always wants to identify and fix problems, rather than do an image restore. However, in this case the situation was getting ridiculous - there seemed to be a new problem popping up every day, so I thought it would be worth jumping back in time. The restore seems to have been successful and the problems I was experienced have disappeared (for now at least).



#12 hamluis

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Posted 23 July 2015 - 11:08 AM

FWIW:  Windows System Restore...and OEM recovery mechanisms...were created on the premise that Windows users generally will not have the ability and willingness to try to troubleshoot system problems which occur.

 

There is nothing to be gained by not using these mechanisms where time and circumstance indicate that such may be more expeditious and successful...than trying to analyze the hiccups that any system may present, at any time.  Some of these hiccups are well documented...some are beyond documentation or rare...the system user must decide how much time/energy to spend on a situation that may be beyond defining through logic and known evidence.

 

Louis






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