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Random bsod while gaming


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#1 SoapTurtle

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Posted 17 July 2015 - 02:19 AM

Hi i was playing the game trove when i got a BSOD that read SYSTEM_SERVICE_EXCEPTION neito.sys. Can you tell me what could have caused this? the computer is 6 days old now.



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#2 TinoNgombo

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Posted 17 July 2015 - 07:12 AM

Hello there, sir SoapTurtle.

 

Can you provide the specifications of your computer system, so that we can help you, please?



#3 SoapTurtle

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Posted 17 July 2015 - 02:48 PM

Hello there, sir SoapTurtle.

 

Can you provide the specifications of your computer system, so that we can help you, please?

Yes it's windows 8.1 i7 core. With 16 gb of ram, 64bit, with a nvidia 970 card. Trust me its not a graphics card error. i just had gotten it 6 days ago



#4 usasma

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Posted 18 July 2015 - 05:57 AM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 SoapTurtle

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Posted 18 July 2015 - 01:54 PM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

I'm trying to post my minidump but it says i dont have permission to do so



#6 usasma

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Posted 19 July 2015 - 05:41 AM

The file has to be zipped up before you upload it (it won't accept .dmp files, but will accept .zip files)

Alternately, you can upload it to a free file-hosting service (such as OneDrive or DropBox), ensure that it's shared, then post a link to it here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 SoapTurtle

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Posted 19 July 2015 - 01:16 PM

The file has to be zipped up before you upload it (it won't accept .dmp files, but will accept .zip files)

Alternately, you can upload it to a free file-hosting service (such as OneDrive or DropBox), ensure that it's shared, then post a link to it here.

https://www.dropbox.com/sh/moinjd3zus4y4or/AAAnXDaABrIMc8x12irjBsdOa?dl=0

 

Minidumps there


Edited by SoapTurtle, 19 July 2015 - 01:17 PM.


#8 usasma

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Posted 20 July 2015 - 05:43 AM

I'll need the rest of the reports also.

Please upload them

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)}http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
 
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AMD storage controller driver - usually from the Windows 7 DVD}Windows Update
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
 
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver   [br]   Likely BSOD cause - haven't seen recently (15Jan2013)}http://support.asus.com/download/options.aspx?SLanguage=en
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
 
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
Sonic CD/DVD driver (used by many different CD/DVD programs)}http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in.
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 
NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)
nVidia Streaming Kernel service - may cause BSOD in Win8.1 systems (found in May 2014).  Date/TimeStamp: Tue Apr 29 20:59:44 2014 (53604B00)  MAY NOT BE A PROBLEM, this is a tenative posting - Appears that April 29 driver is a problem, July 2014 drivers seem OK}From: http://www.eightforums.com/bsod-crashes-debugging/45935-bsod-startup-lid-closed-dpc-watchdog.html#post379761 )    [br]    Possible fix: https://forums.geforce.com/default/topic/573811/nvidia-streamer-service-may-be-freezing-your-pc/  [br]    Or uninstall the nVidia drivers and then install a fresh copy without the Streaming Kernel Service (uncertain if this is possible)
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 
Beyond this, as there was only 2 memory dumps in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, Win7 compatible updates from the manufacturer's website.
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Jul 18 05:28:39.424 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071815-40466-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:09.065[/B]
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+7250c0 )[/B]
BugCheck [B]D4, {fffff88005d930c0, 2, 1, fffff800020f60bf}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D4]SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD (d4)[/url]
Arguments:
Arg1: fffff88005d930c0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800020f60bf, address which referenced memory
BUGCHECK_STR:  0xD4
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD4_UNLOADED_MODULE_nvlddmkm+7250c0[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 17 01:02:42.670 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071615-32890-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17736.amd64fre.winblue_r9.150322-1500
System Uptime:[B]0 days 0:02:10.435[/B]
*** WARNING: Unable to verify timestamp for NFC_Driver.sys
*** ERROR: Module load completed but symbols could not be loaded for NFC_Driver.sys
Probably caused by :[B]NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+59 )[/B]
BugCheck [B]3B, {c0000005, fffff801abe11b89, ffffd00021b85ff0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801abe11b89, Address of the instruction which caused the bugcheck
Arg3: ffffd00021b85ff0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  AsusGameFirstS
FAILURE_BUCKET_ID: [B]0x3B_NETIO!StreamInvokeCalloutAndNormalizeAction[/B]
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  G751JT.206
  BIOS Release Date             01/23/2015
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G751JT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sat Jul 18 05:28:39.424 2015 (UTC - 4:00)**************************
[COLOR=RED][B]amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)[/B][/COLOR]
LPCFilter.sys               Tue Mar  6 09:58:27 2012 (4F562613)
dump_asstor64.sys           Wed Oct 22 22:41:25 2014 (54486AD5)
asstor64.sys                Wed Oct 22 22:41:25 2014 (54486AD5)
amd_sata.sys                Sun Mar 29 22:38:26 2015 (5518B722)
amd_xata.sys                Sun Mar 29 22:38:28 2015 (5518B724)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 17 01:02:42.670 2015 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)[/B][/COLOR]
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
NFC_Driver.sys              Tue Mar 11 05:14:42 2014 (531ED402)
btmaux.sys                  Wed Mar 26 04:15:03 2014 (53328C87)
btmhsf.sys                  Tue Apr 22 03:46:28 2014 (53561E54)
IntelPcc.sys                Tue Apr 29 20:13:23 2014 (53604023)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
ibtusb.sys                  Fri May  9 18:22:57 2014 (536D5541)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
Netwbw02.sys                Wed Jun 18 11:22:37 2014 (53A1AEBD)
nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
mbae64.sys                  Mon Sep  8 14:27:15 2014 (540DF503)
ETD.sys                     Tue Sep 30 21:25:45 2014 (542B5819)
[COLOR=RED][B]NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)[/B][/COLOR]
nvlddmkm.sys                Mon Oct 13 06:02:05 2014 (543BA31D)
nvvadarm.sys                Mon Oct 13 06:29:11 2014 (543BA977)
RTKVHD64.sys                Tue Oct 21 06:33:13 2014 (54463669)
[/font]
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=LPCFilter.sys
dump_asstor64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=asstor64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
NFC_Driver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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