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intermittent loss of internet connection on wired/ethernet connection


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#1 menlopup

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Posted 16 July 2015 - 11:14 PM

 My Dell XPS 8700 desktop running Windows 8 intermittently loses its wired/ethernet connection to the internet.  Sometimes it's fine for 24 hours.  Other times it happens after 1 hour.  No way to restore my internet connection without rebooting my PC.  Rebooting the PC always fixes it.  Other PC's on my home router network are fine - they don't lose their connection.  From a command prompt if I try "ipconfig /renew" I get message "media disconnected".   Help? :( :( :( 


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#2 CaveDweller2

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Posted 17 July 2015 - 01:47 PM

In device manager, right click the network card, click Uninstall and click OK. DO NOT click the box, Uninstall and click OK. Then reboot the PC. See how it is after. I understand it might take some time to see that's cool.


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Associate in Applied Science - Network Systems Management - Trident Technical College


#3 menlopup

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Posted 19 July 2015 - 12:57 PM

Thanks for your help.
 
Sigh.  I did the following:
- uninstalled the ethernet driver
- reinstalled the ethernet driver
- rebooted
Unfortunately the problem reoccurred again. :( 
 
New info: this time when I lost connectivity on the wired/ethernet connection, I immediately switched to my wireless connection.  HOWEVER, I still had no connectivity on wireless!  I had the "connected" status message and the 4 bars lit up in the lower right hand corner of my screen.  But no connectivity.  I opened a command prompt and typed "ping www.google.com" but it didn't ping - no response at all.  So I don't think the problem is with either my ethernet adapter or my wireless adapter.  It must be something else.  What can I try now? Thanks so much!


#4 CaveDweller2

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Posted 19 July 2015 - 01:24 PM

Go here and do what it reads for MiniToolBox. Post the results


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Associate in Applied Science - Network Systems Management - Trident Technical College


#5 menlopup

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Posted 19 July 2015 - 01:43 PM

 PM instead...

Edited by menlopup, 19 July 2015 - 01:53 PM.


#6 menlopup

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Posted 19 July 2015 - 01:46 PM

Make and model of computer

- Dell XPS 8700

How the computer is connected (wireless or wired)

- wired

Make and model of Router

- Medialink Wireless N

Approximate Distance From the router the PC is if its a wireless connection

- N/A

What type of internet you have (Dsl, Cable, T-1,etc..)

- Cable (comcast)



#7 CaveDweller2

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Posted 19 July 2015 - 05:04 PM

wait, you say no connectivity, what do you mean? The icon down by the clock looks like what when you "lose connectivity"?


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Associate in Applied Science - Network Systems Management - Trident Technical College


#8 menlopup

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Posted 19 July 2015 - 05:14 PM

internet browser stops loading pages

lower left corner status message of browser says something like "Connecting..." or "Not responding..."

if I open a command prompt and type "ping www.google.com" nothing happens, no ping at all ....



#9 CaveDweller2

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Posted 19 July 2015 - 08:58 PM

The icon down by the clock looks like what when you "lose connectivity"?


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College





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