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Ran windows update now I cannot connect to the internet.


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14 replies to this topic

#1 kickassness

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Posted 16 July 2015 - 01:10 PM

I ran windows update on my laptop and now I cannot access the internet. I can ping websites and get responses but I cannot use my browser. I have ran multiple virus scans and found nothing so that isn't the issue. I tried using wireless and wired and they both have the same result.

 

The laptop originally had windows 8 but I installed windows 7 and all has been fine until now.

 

Any ideas?

 

The laptop:

 

Acer Aspire v5-552G-8409


Edited by hamluis, 16 July 2015 - 04:15 PM.


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#2 JohnC_21

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Posted 16 July 2015 - 02:32 PM

Hello, and Welcome,

Can you access the internet when you press F8 and select Safe Mode with Networking?



#3 wing987

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Posted 16 July 2015 - 03:03 PM

Have you tried selecting tools > internet options > advanced > scroll to the bottom and check ALL of the SSL and TLS boxes? 

 

 or

 

Navigate to the same location, but click the button to restore default settings?

 

or

 

Using firefox or chrome browsers?


-- Windows 7 Ultimate on custom built system, Windows 10 on under powered laptop. Sophos UTM 9, Ubuntu Server and Windows Server 2008 R2. HyperV Virtualization --

 

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#4 brian2009

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Posted 16 July 2015 - 11:06 PM

For what it's worth. I updated Win 7 just a few days ago but afterwards my computer would not finish it's boot-up.

 

I ended up using a prior Restore Point from the day before.

 

Works now. But I didn't do the Win 7 update or the bios update either.

 

My bios is somewhat dated but it works ok. You might consider updating your bios.


Edited by brian2009, 17 July 2015 - 02:42 PM.


#5 kickassness

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Posted 17 July 2015 - 10:48 AM

Hello, and Welcome,

Can you access the internet when you press F8 and select Safe Mode with Networking?

 Yes I can



#6 kickassness

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Posted 17 July 2015 - 10:50 AM

Have you tried selecting tools > internet options > advanced > scroll to the bottom and check ALL of the SSL and TLS boxes? 

 

 or

 

Navigate to the same location, but click the button to restore default settings?

 

or

 

Using firefox or chrome browsers?

 

Tried what you suggested but nothing works.


For what it's worth. I upgraded Win 7 just a few days ago but afterwards my computer would not finish it's boot-up.

 

I ended up using a prior Restore Point from the day before.

 

Works now.

 

My bios is somewhat dated but it works ok. You might consider updating your bios.

 

How do I go about updating my bios?


Edited by kickassness, 17 July 2015 - 10:51 AM.


#7 brian2009

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Posted 17 July 2015 - 11:09 AM

Others here would be more helpful than me....

 

................................................................................................

 

The Acer web site only offers a bios for Win 8 and 8.1 for that model.

 

Not sure what that means though. Perhaps someone else can help you further.

 

 

http://us.acer.com/ac/en/US/content/drivers


Edited by brian2009, 17 July 2015 - 11:27 AM.


#8 JohnC_21

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Posted 17 July 2015 - 02:17 PM

 

Hello, and Welcome,

Can you access the internet when you press F8 and select Safe Mode with Networking?

 Yes I can

 

If you can access web pages in Safe Mode then you don't need to update the BIOS. If that goes bad it can brick your computer.

 

Can you do a System Restore to a date before the update? If you placed any items on the desktop since that restore point then place them in the My Documents folder.



#9 kickassness

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Posted 17 July 2015 - 04:27 PM

 

 

Hello, and Welcome,

Can you access the internet when you press F8 and select Safe Mode with Networking?

 Yes I can

 

If you can access web pages in Safe Mode then you don't need to update the BIOS. If that goes bad it can brick your computer.

 

Can you do a System Restore to a date before the update? If you placed any items on the desktop since that restore point then place them in the My Documents folder.

 

I tried doing a restore but I get an error saying:

 

System Restore did not complete successfully. Your Computer's system files were not changed.

 

Details:

System Restore failed to extract the file (C:\) from the restore point. an unexpected error occurred during System Restore. (0x8000ffff)



#10 JohnC_21

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Posted 17 July 2015 - 04:57 PM

Tap F8 at boot and in the Advanced Boot Options select Repair your Computer. From there it will have an option to do a System Restore. Do a System Restore using the same date.

 

system_restore_start10.png



#11 kickassness

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Posted 17 July 2015 - 06:30 PM

Tap F8 at boot and in the Advanced Boot Options select Repair your Computer. From there it will have an option to do a System Restore. Do a System Restore using the same date.

 

system_restore_start10.png

 

None of the restore points listed work. They all show the same error message as before.



#12 JohnC_21

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Posted 17 July 2015 - 08:35 PM

Type CMD in the Search Box. Right click run as Adminstrator. Type the following commands followed by enter.

 

netsh winsock reset

 

netsh int ip reset c:\resetlog.txt

 

Reboot.



#13 kickassness

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Posted 18 July 2015 - 05:38 PM

Thanks for the help but I found the problem.

 

Norton had crashed hard and wasn't starting at all. I tried uninstalling it but it would not let me so I just ran a removal tool and everything is fine now.



#14 JohnC_21

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Posted 18 July 2015 - 05:47 PM

Thanks for the update. Interesting that Norton borked the internet. I'll have to keep that in mind. Glad you got it sorted out.

Edited by JohnC_21, 18 July 2015 - 05:48 PM.


#15 brian2009

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Posted 18 July 2015 - 10:29 PM

I've heard not so good things about Norton in the past year.

 

Bloated.

.........................................................

Good news that you've figured it out.

 

Well done.


Edited by brian2009, 18 July 2015 - 10:30 PM.





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