What Do You need from me to solve this issue?
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Posted 15 July 2015 - 03:59 PM
Depends on what the problem is.
Start with these reports:
1) Please provide this information (even though you're not seeing BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum): http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
2) Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility: http://www.cpuid.com/softwares/hwmonitor.html
Posted 15 July 2015 - 04:26 PM
problem, I am the administrator but when I put in perfmon /report into the elevated CMD Prompt. it says this
so what do I do now?
Posted 15 July 2015 - 04:48 PM
Forget about the perfmon report. If we need it later on, we'll work on it then.
This happens quite frequently with the perfmon reports, but the other reports should generate without issue.
Posted 15 July 2015 - 05:25 PM
· OS - Windows 8.1
· What was original installed OS on system? Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? pre installed
· Age of system (hardware) not even a year old
· Age of OS installation - January 2015 I believe , have you re-installed the OS? yes
· CPU- AMD FX 8320 Eight Core
· Video Card- AMD Radeon R9 200 Series
· MotherBoard - Sabertooth 990FX R2.0
· Power Supply - ATNG Power Co., LTD Model: APED-950FC
Sticker: 80 plus Bronze
| Voltage | Current | Frequency |
AC input |115V- 240V | 15A-7.5A | 47-63Hz |
DC output |+3.3V | +5V | +12V | -12V | +5Vsb |
| 24A | 30A | 60 A | 0.5A | 3A |
MAX. | 170W | 720W | 6W | 15W |
| 800W |
· System Manufacturer: Cyberpower pc
Edited by AlgernonTehMouse, 15 July 2015 - 07:24 PM.
Posted 16 July 2015 - 10:52 AM
The Admin log file shows problems with the CPU during sleep transitions just prior to the restart.
It also shows that crash dump initialization failed (so your system is having BSOD's, they're just not being recorded). As they aren't evident in any of the reports, this has to be either a hardware problem or an early loading, low-level driver problem. You have the Seagate Dashboard installed, does it show any problem with your hard drive?
Please run these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Let us know the results and we'll move on from there.
Your UEFI/BIOS (version 2301) dates from 2014. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
Beyond that there doesn't seem to be any patterns of errors. As such it's most likely that this is a hardware problem (or a low-level driver problem).
Have you been monitoring the temps as I requested? If so, what are they running at? Also, have you seen them near a time when the system restarted? Does the program show extremely high Max Temps?
Please check the dump file settings to set your system for Minidumps (much smaller than the MEMORY.DMP file): http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649
Make sure that the system is set to STOP on errors - that way the system will stop on the BSOD screen.
Then run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
Posted 16 July 2015 - 01:50 PM
I haven't run the free diagnostic stuff yet
I checked and set up the system for mini dumps
here is a link from Speccy on the temps and system information http://speccy.piriform.com/results/SCPu8JdNxOYgIiIhrqtlvCP
Edited by AlgernonTehMouse, 16 July 2015 - 02:17 PM.
Posted 16 July 2015 - 01:56 PM
The temperature program that I requested you use will keep a record of the max temperature.
Could you please use it?
Then run the system until you have a problem - then check the temps?
Posted 16 July 2015 - 03:41 PM
attached is the Heat specs from the application
Posted 18 July 2015 - 05:07 AM
AFAIK, this report doesn't show the max temp readings in a human readable format. Rather it shows the sensor readings, and does so in hexadecimal format, so I have no clue as to what the actual max readings are.
Could you please look at the max column in the program and see if anything is above 80ºC (176ºF)|
Please let us know what you find out.
Posted 20 July 2015 - 06:00 AM
What were the results of the hardware diagnostics that I suggested?
Please list all that you have run and the results of each.
Posted 20 July 2015 - 01:22 PM
I haven't done the Diagnostics that you suggested, not sure how to do them but I will later on today
Posted 30 July 2015 - 04:06 PM
Fur Mark Report Is attached
Edited by AlgernonTehMouse, 30 July 2015 - 04:12 PM.
Posted 30 July 2015 - 06:47 PM
it Started doing it again today. and nothing strenuous at all
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