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New PC Build, Constant Crashes with updated drivers


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#1 Ron Codpiece

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Posted 15 July 2015 - 02:15 PM

So I built a new PC last week looking to run some newer games moderately well. This was my original build:

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-4590 3.3GHz Quad-Core Processor  ($179.99 @ SuperBiiz)
Motherboard: ASRock Z97 Anniversary ATX LGA1150 Motherboard  ($72.25 @ SuperBiiz)
Memory: Corsair Vengeance LP 8GB (2 x 4GB) DDR3-1866 Memory  ($65.99 @ Newegg)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive  ($45.05 @ SuperBiiz)
Video Card: Sapphire Radeon R9 280X 3GB Video Card  ($191.98 @ Newegg)
Case: Corsair Carbide Series 300R Windowed ATX Mid Tower Case  ($86.99 @ Mwave)
Power Supply: Thermaltake TR2 700W ATX Power Supply  ($53.55 @ SuperBiiz)
Optical Drive: Asus DRW-24F1ST DVD/CD Writer  ($17.89 @ OutletPC)
Total: $713.69
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-07-15 15:05 EDT-0400

 

I have since upgraded from that PSU to a new one, as someone else told me the PSU was the likely culprit behind my issues.

 

My issue is whenever I have the PC running from the 280X GPU, with the latest drivers, I get artifacts towards the bottom middle of the screen, and my machine constantly crashes. I can run the machine perfectly fine via on board graphics (as I am now) and even via the 280X but with a generic driver installed. As soon as I update the driver, constant crashes, restarts, and artifacts. You can't see the artifacts all the time. But on anything dark, especially pictures or videos, they are pretty clear.

 

I bought Windows 8 to use on the new PC as I had never used it before and was curious. I have even tried doing a complete clean install of Windows 7 and running it from there. Same issues. I have run memtest86+ on the memory and got no issues. I have used the Display Driver Uninstaller from Wagnard to make sure I am doing a complete clean install of drivers. I changed my PSU to this one, a much more reliable PSU.

 

Every time the system crashes and restarts, this is the Critcal error I get in the Event Viewer:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 7/15/2015 10:33:05 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Our-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-07-15T15:33:05.148808100Z" />
<EventRecordID>5784</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Our-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xfffffa80093e34e0</Data>
<Data Name="BugcheckParameter2">0xfffff880040c2cec</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

 

This is what I see in a dialog box when the computer gets back to the desktop:

 

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80096704E0
BCP2: FFFFF88003B00CEC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

 

This is also in the Event Viewer:

Error log - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa80096704e0, 0xfffff88003b00cec, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071515-31293-01.

 

I really am lost as to what could be the issue. Does it seem like a GPU issue, or something software related?

 



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#2 Olukasy

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Posted 15 July 2015 - 02:26 PM

Hello bravo...all you need to do is to upgrade the driver using the updated driver for 280XGPU for great resolution and graphics performance..pls if notify me if this works..

#3 usasma

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Posted 15 July 2015 - 03:57 PM

Should Olukasy's advice not work, please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

The bugcheck of 0x116 is a STOP 0x116 error - here's some troubleshooting steps for that sort of error:  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Ron Codpiece

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Posted 15 July 2015 - 05:43 PM

I have already tried the lastest drivers, Olukasy. From June 22nd of this year.

 

I have included the two zipped folders requested. Answers for questions:

1. Windows 7
2. 64 bit

3. I originally tried 8 but switched because it wasn't working and I didn't like it
4. It is an upgrade version I purchased from my college when I was a student. Though, I did a full install on this so I will have to do another install down the line so I can actually activate it

5. Components got here about 10 days ago, I have been trying to get it to work on and off since

6. The 7 installation was maybe 7-8 days ago, could be mistaken

 

CPU: Core i5-4590

GPU: SAPPHIRE Radeon R9 280X

Mobo: ASROCK Z97 Anniversary

PSU: EVGA 750W

 

Desktop

 

 

Attached Files



#5 usasma

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Posted 16 July 2015 - 10:59 AM

I would strongly suggest that you activate this Windows product immediately.

 

Once that is done, please provide this information:

License Information (Windows 7 and earlier)

Please provide the MGADiag report according to these instructions (from this post: http://www.sevenforums.com/tutorials/165472-product-key-number-uninstall-deactivate-windows-3.html#post1767989 ):

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Ron Codpiece

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Posted 11 August 2015 - 09:46 PM

It was the graphics card causing the machine to reboot, and a bad HDMI cable causing the red artifacts :)






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