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Dell Studio 1555, Vista, Frequent Window Crashes - KERNEL


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#1 tncatsitter

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Posted 15 July 2015 - 01:05 PM

Hi,

 

My computer, running on Vista, has had frequent Window closures for the past month.  The message says something about "KERNEL".  It flashes off the screen and begins to reboot before I can read the whole message.  It seems to do it when I am online.  I do a lot of writing offline and it doesn't seem to happen then.

 

I fell down some steps in December, while carrying my open computer.  The computer hit the concrete floor and killed my hard drive.  A new hard drive was installed.  It's been running OK but slowly since then until these recent closures began happening about a month ago.  With instruction, I ran an "sfc", which came back clean.  I also ran a chkdsk which came back with one critical error, I think.  I am not computer savvy and I am working with someone who is to try to resolve the problem before I purchase upgraded RAM for my computer.  

 

I need to know if I have a hardware problem that might mean a new computer or if this problem is fixable.  Please help.

 

Thanks,

tncatsitter



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#2 usasma

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Posted 15 July 2015 - 03:53 PM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

While waiting for a reply, get started with these free diagnostics:  http://www.carrona.org/hwdiag.html


Edited by usasma, 15 July 2015 - 03:53 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 15 July 2015 - 04:34 PM

Please upload the reports to this topic - DO NOT start a new topic.  I won't know if you post in a new topic until I catch up enough to look at other posts - and that can take up to a week!.

I do not need the Speccy report.  Please follow the directions at the link I provided.

If you need help with the instructions, please post back here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 tncatsitter

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Posted 15 July 2015 - 05:30 PM

I thought I had it.  I have the 2 compressed files.  I didn't see any icon that looked like an "Attach File" at the top of this mail form.  I went to "More Reply Options" at the bottom and it opened another reply form with "Attach Files" at the bottom.  I tried to attach and it looked like it was working but when it finished loading the PERFMON report, it said "You're not allowed to upload files of this type."

Now what?  How do I transmit them?

 

Sorry to be so ignorant but when it comes to this stuff, I am.l



#5 usasma

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Posted 16 July 2015 - 10:54 AM

Don't worry about it, that's why we're here.

The easiest thing would be to upload the files to a free file-hosting service such as OneDrive or DropBox

Then be sure that they're shared and post a link to them here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 tncatsitter

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Posted 16 July 2015 - 02:19 PM

By accident, I just sent to the second topic I posted with the Speccy info.  Don't know how to retrieve or delete it and that makes me uncomfortable.  I'm resending them here.

 

https://www.dropbox.com/s/i14809pfinkcnpl/PERFMON%20Report.zip?dl=0

 

https://www.dropbox.com/s/vb3iqko574awjlc/SysnativeFileCollectionApp.zip?dl=0

 

Thank you for hanging in with me.  



#7 usasma

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Posted 18 July 2015 - 04:59 AM

Ask a moderator/admin to delete the topic for you (send them a message).

 

Only 209 Windows Updates installed.  Most systems have 450 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your UEFI/BIOS (version A07) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Ensure that you have the latest firmware installed for your Crucial CT120M500SSD1 SSD

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

 
rixdpx64.sys                Mon Jul 28 03:20:31 2008 (488D733F)
Ricoh Memory Card Reader driver}OEM - none at http://www.ricoh.com
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
 
rimspx64.sys                Sat Oct 11 06:42:40 2008 (48F08320)
Ricoh Memory Card Reader driver}OEM - none at http://www.ricoh.com
http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
 
rimmpx64.sys                Wed Nov  5 09:25:38 2008 (4911ACE2)
Ricoh Memory Card Reader driver}OEM - none at http://www.ricoh.com
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
 
OA008Ufd.sys                Fri Mar  6 02:33:57 2009 (49B0D1E5)
Video Class Upper Filter Driver}http://support.creative.com/ Most likely a webcam driver
http://www.carrona.org/drivers/driver.php?id=OA008Ufd.sys
 
Beyond this, I'd suspect a hardware problem (most likely in the storage sub-system).  Please run these free hardware diagnostics:  http:/www.carrona.org/hwdiag.html

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Jul 11 12:22:13.215 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini071115-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 3:49:05.772[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]F4, {3, fffffa80071d9c10, fffffa80071d9e48, fffff8000289c0e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80071d9c10, Terminating object
Arg3: fffffa80071d9e48, Process image file name
Arg4: fffff8000289c0e0, Explanatory message (ascii)
BUGCHECK_STR:  0xF4_673d4a0
FAILURE_BUCKET_ID: [B]X64_0xF4_673d4a0_ANALYSIS_INCONCLUSIVE[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  9 12:21:24.472 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini070915-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 3:35:38.728[/B]
*** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]7A, {fffff6fd30003d88, ffffffffc000000e, a333f860, fffffa60007b1710}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments:
Arg1: fffff6fd30003d88, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000000a333f860, current process (virtual address for lock type 3, or PTE)
Arg4: fffffa60007b1710, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_MEMORY_CORRUPTION_LARGE_4096[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  4 11:25:17.575 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini070415-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 4:58:47.332[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8007147860, fffffa8007147a98, fffff800028dd0e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007147860, Terminating object
Arg3: fffffa8007147a98, Process image file name
Arg4: fffff800028dd0e0, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_6b607b0
FAILURE_BUCKET_ID: [B]X64_0xF4_6b607b0_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  2 11:34:35.996 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini070215-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 4:55:42.436[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8007541710, fffffa8007541948, fffff800028980e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007541710, Terminating object
Arg3: fffffa8007541948, Process image file name
Arg4: fffff800028980e0, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_69f1bb0
FAILURE_BUCKET_ID: [B]X64_0xF4_69f1bb0_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  1 11:04:47.673 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini070115-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 4:56:33.356[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa800a1f8760, fffffa800a1f8998, fffff800028e30e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a1f8760, Terminating object
Arg3: fffffa800a1f8998, Process image file name
Arg4: fffff800028e30e0, Explanatory message (ascii)
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xF4_svchost.exe
FAILURE_BUCKET_ID: [B]X64_0xF4_svchost.exe_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 18 16:34:39.816 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini061815-02.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 2:44:25.045[/B]
*** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]7A, {fffff6fd30003d78, ffffffffc000000e, 1239b3860, fffffa60007af710}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments:
Arg1: fffff6fd30003d78, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000001239b3860, current process (virtual address for lock type 3, or PTE)
Arg4: fffffa60007af710, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_MEMORY_CORRUPTION_LARGE_4096[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 18 13:47:30.103 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini061815-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 5:27:00.988[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8006276780, fffffa80062769b8, fffff800028a20e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006276780, Terminating object
Arg3: fffffa80062769b8, Process image file name
Arg4: fffff800028a20e0, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_873ca00
FAILURE_BUCKET_ID: [B]X64_0xF4_873ca00_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 12 05:46:57.677 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini061215-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 12:08:18.583[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8007451760, fffffa8007451998, fffff800028e90e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007451760, Terminating object
Arg3: fffffa8007451998, Process image file name
Arg4: fffff800028e90e0, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_6daf060
FAILURE_BUCKET_ID: [B]X64_0xF4_6daf060_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 11 12:26:45.679 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini061115-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Built by: [B]6002[/B].19346.amd64fre.vistasp2_gdr.150312-1556
System Uptime:[B]0 days 2:52:33.990[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa8006b24260, fffffa8006b24498, fffff800026f10e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006b24260, Terminating object
Arg3: fffffa8006b24498, Process image file name
Arg4: fffff800026f10e0, Explanatory message (ascii)
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xF4_svchost.exe
FAILURE_BUCKET_ID: [B]X64_0xF4_svchost.exe_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8600  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  A07
  BIOS Release Date             07/03/2009
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1555
  Baseboard Product             0J276M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sat Jul 11 12:22:13.215 2015 (UTC - 4:00)**************************
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  9 12:21:24.472 2015 (UTC - 4:00)**************************
[COLOR=RED][B]intelppm.sys                Sat Jan 19 00:52:45 2008 (4791902D)[/B][/COLOR]
[COLOR=RED][B]rixdpx64.sys                Mon Jul 28 03:20:31 2008 (488D733F)[/B][/COLOR]
[COLOR=RED][B]rimspx64.sys                Sat Oct 11 06:42:40 2008 (48F08320)[/B][/COLOR]
[COLOR=RED][B]rimmpx64.sys                Wed Nov  5 09:25:38 2008 (4911ACE2)[/B][/COLOR]
[COLOR=RED][B]OA008Ufd.sys                Fri Mar  6 02:33:57 2009 (49B0D1E5)[/B][/COLOR]
OA008Vid.sys                Wed May  6 22:48:31 2009 (4A024BFF)
risdsn64.sys                Thu Jun 11 23:49:37 2009 (4A31D051)
SynTP.sys                   Mon Aug 24 13:37:05 2009 (4A92CFC1)
stwrt64.sys                 Fri Feb 26 03:07:58 2010 (4B87815E)
NETwNx64.sys                Mon Jan 23 17:34:49 2012 (4F1DE089)
RtHDMIVX.sys                Tue Jun  5 01:45:14 2012 (4FCD9CEA)
DellProf.sys                Tue Nov 20 09:19:25 2012 (50AB916D)
atikmdag.sys                Mon Apr 29 22:07:09 2013 (517F274D)
atikmpag.sys                Mon Apr 29 22:48:15 2013 (517F30EF)
k57nd60a.sys                Fri Jul 26 04:01:03 2013 (51F22CBF)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
[/font]
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
http://www.carrona.org/drivers/driver.php?id=OA008Ufd.sys
http://www.carrona.org/drivers/driver.php?id=OA008Vid.sys
http://www.carrona.org/drivers/driver.php?id=risdsn64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
NETwNx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys
DellProf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
DDDriver64Dcsa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 garioch7

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Posted 24 July 2015 - 04:16 PM

usasma:

Thank you for responding to "tncatsitter". She is a visitor here in Port Hood, who is from Tennessee. She got my name from a local (she came here a couple of years ago and rented their house and looked after the owners' cat, hence her handle) and I looked at her computer on her visit this year and knew it was beyond my capabilities to properly diagnose. Her laptop took a fall while she was carrying it almost a year ago, while it was turned on, onto a concrete basement floor, which nuked the hard drive. I was suspicious that thermal expansion and contraction of the mobo, or some other hardware component, was causing issues. Your diagnosis fit with what I was seeing. She doesn't know much about computers, and of course, never updated anything. Bottom line is, she could have done everything that you suggested (BIOS and driver updates), but the problem would not have been solved.
 

Beyond this, I'd suspect a hardware problem (most likely in the storage sub-system).


She brought her computer to me again, earlier this week and I backed up all of her data (24 GB), and advised her to purchase a new laptop when Win10 is available. That is what she has decided to do.

I am very grateful to you that you took the time to examine her logs and provide your sage advice. I think that is the best way forward for her, rather than trying to keep an old Vista laptop running which suffered, who knows, now much hardware damage in the fall onto the concrete, which is only now becoming apparent.

One of the things that disturbs me about this site, and others, has nothing to do with the volunteers. It is the ignorance of those who have been helped, at considerable time and skill, who never return to tell the "helper" what they are going to do; and, most importantly, don't return to thank the person who has helped them. I won't tell you about how many hours she was late for her appointment with me, and I was doing this out of "Cape Breton hospitality."

In any event, THANK YOU. She, and I, did appreciate your wise counsel and the time that you spent on her logs. Not only that, but you did not only spend time on her logs, but you had to spend so many hours to perfect your skill at interpreting those logs.

Have a great day.

Regards,
-Phil

Edited by garioch7, 24 July 2015 - 04:18 PM.

Graduate of the Bleeping Computer Malware Removal Study Hall


#9 usasma

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Posted 25 July 2015 - 06:00 AM

Hi Phil!

 

I'm glad to help.  This is how I got started in PC repair.

FWIW - the easiest fixes for most systems that I see are:

- backup, wipe and clean install of Windows

- purchasing a new computer

 

Unfortunately, these aren't "elegant" fixes - the kind of fixes that a tech likes to see

But I do understand that most people don't have the time or patience to wait around while I pursue an "elegant" fix.

More people are willing to wait while troubleshooting online than they are willing to wait in my shop.

 

I tend not to recommend wipes or new systems until the user starts to mention time.

Then I'll give them the wipe option or the new pc option depending on their history.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 tncatsitter

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Posted 25 July 2015 - 12:11 PM

I'm sorry "my friend"  found it necessary to wipe my nose for me.  I'm actually quite capable of doing that myself.  We had a misunderstanding about a meeting time and I have never been forgiven for it (nor apparently will I ever be), though it was just that -- a joint misunderstanding, not my crime. I am shocked that such a message was sent.  It's one thing to have to deal with that kind of unpleasantness in the first place...quite another to be cast as a rude, thoughtless person to the general public.  

 

Your last email contained so much information and seemed to me so complicated it left me spinning in my tracks.  After reading it, my immediate inclination was that probably my best option, at this point, would be to begin shopping for a new computer.  i read your message again this morning, trying to figure out how to tackle it, if I did try. After reading it over again, it was still Greek to me, reconfirming my decision to leave well enough alone so I don't endanger my computer and can nurse it along for the next couple of weeks.   Now I am looking at another Dell, one with more memory and Windows 10.

 

I don't have WiFi where I am and have to venture out to a public WiFi several times a week to check in, hence the delays in my communications at times. Suffice it to say that I was not finished with my communication to you and I do thank you exceedingly for your time and your expert advice.  With your assistance i was able to conduct analyses and create status reports that I would never have dreamed possible.  I went places in my computer that I have never gone before (and don't particularly want to go again).

 

Thank you again for your time and talent and your patience with my computer illiteracy.

 

Best,



#11 usasma

usasma

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Posted 27 July 2015 - 04:00 AM

There's no problem here - not with you, nor with your "friend"

We help people here because we like helping people - that's the only expectation that we have.

 

As for my instructions, yes they are complicated.
But, we're willing to work with you step-by-step for any problems that you may have.

How I suggest that you start is by trying to do the first thing that I suggested.

Then, post back if you have difficulties and we'll make suggestions on how to overcome them.

Then we move on to the next thing, and the next, until we're done.

Along the way you'll have choices to make.

And, as always, one of the options is to purchase a new system instead of trying to fix the old one.

We can also offer advice on how to backup your data from the old system and transfer it to the new system.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 tncatsitter

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Posted 28 July 2015 - 02:36 PM

I think I'm going to "pass" on trying to follow your instructions this time.  I do appreciate your willingness to try to walk me through it but my time here is getting short.  I'm trying to pull together my book and really want to focus on that before it's time to hit the road.  Don't worry, I'm saving everything to Carbonite and to a flash drive at the end of every session.  I'm babying my 6 yr. old Dell, a fancy artwork covered computer, my last gift from my husband before he passed away.  I know...too much information, but now you know why I was going to some lengths to try to save it.  I really feel that there's some serious hardware issue due to my fall though and that it's just time to lay it to rest and shop for a new computer.  I'm a writer so a reliable computer is important to me.  Thank you again for all your wise counsel and willingness to help.  I will keep this website in my toolbox in case of future problems but hope I won't have to use it for some time.

 

Best,



#13 usasma

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Posted 29 July 2015 - 06:11 AM

If you're purchasing a new computer (today is Win10 release!), save the old one and come back when you're ready to try fixing it.

We can help you make it work - and then you'll have 2 computers!

Regardless of what you decide, good luck to you!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 tncatsitter

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Posted 29 July 2015 - 11:58 AM

Thank you for the good wishes and the option to return later and work with my old computer.  That would be September for me.  Is that too late?  Should I return to this topic space under this forum?  I know this is the big Win 10 day.  I won't be able to take advantage of its debut for a few weeks yet.but that's definitely what I'm headed for.  Thanks again.  Have a nice day...sun just came out here. :-)

 

Best,



#15 usasma

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Posted 30 July 2015 - 08:34 AM

When you respond to this topic the system sends me an email.  AFAIK, the email forwarding never expires (I've received them years after the last post).
Regardless, if you start a topic and I don't respond just send me a personal message and include a link to the new topic.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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