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Unable to register OLEAUT32.DLL


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5 replies to this topic

#1 dburkhead

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Posted 14 July 2015 - 12:27 PM

First, some background:

 

Things started when I got a warning from Facebook about my computer being infected.  I went to a different forum to get some help with that (never trusting things that pop up on my screen saying "your computer is infected, follow these steps....").

 

After several iterations failed to fix the problem, I came here but, apparently the last iteration fixed it because that particular problem went away.  However, something along the way appears to have broken PowerPoint 2000, or rather an add-on to PowerPoint (Image Importer Wizard).

 

When I attempt to open PowerPoint I get several "Microsoft Visual Basic Component not correctly registered" error boxes." Then I get a warning "Could not load an object because it is not available on this machine", followed by more "not correctly registereds" before PowerPoint finally loads.  When it does load, I find that Image Importer Wizard is not listed under the Tools menu where it normally resides.  When I close power point, I get several more of the "not correctly registered" errors.

 

At the advice on the other forum, I tried to reinstall the VB6 Runtime library.  That gave me the error "Error registering the OCX C:\WINDOWS\System32\OLEAUT32.DLL"

 

On further advice I tried registering that item specifically by using Regsvr32.  That gave me the error "DLLRegisterServer in OLEAUT32.dll failed.  Return code was 0x80070005"

 

Finally, since the problem seemed to be related to Image Importer Wizard (Version 3.1 if it matters), I tried reinstalling that.  That attempt, too, failed with "An error (-5004 : 0x80070005) has occurred while running the setup).  The "details" on the error are:

Error Code:    -5004 : 0x80070005
Error Information:
>SetupDLL\SetupDLL.cpp (1968)
PAPP:Image Importer Wizard
PVENDOR:Shyam Pillai (http://www.mvps.org/skp/iiw.htm)
PGUID:20EDB9A7-887F-47ED-B1E6-E2831FAD276F
$9.1.0.429PAK
@Windows XP Service Pack 3 (2600) BT_OTHER 0.64

 

When I click "OK" installshield pauses for a few seconds then shuts down.

 

This is a "mission critical" item for this computer.  I need to get this back up and running.  Any help would be most appreciated.

 



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#2 hamluis

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Posted 15 July 2015 - 10:33 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dburkhead

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Posted 17 July 2015 - 02:10 PM

Sorry about being late responding to the advice above.

 

MinToolBox log:

MiniToolBox by Farbar  Version: 01-07-2015
Ran by user (administrator) on 17-07-2015 at 15:05:02
Running from "C:\Documents and Settings\user\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Model:  Manufacturer:
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2015 06:10:12 PM) (Source: Application Error) (User: )
Description: Faulting application winword.exe, version 9.0.0.3822, faulting module winword.exe, version 9.0.0.3822, fault address 0x00652d69.
Processing media-specific event for [winword.exe!ws!]

Error: (07/16/2015 06:06:37 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 39.0.0.5659, faulting module mozalloc.dll, version 39.0.0.5659, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (07/16/2015 11:34:18 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 39.0.0.5659, faulting module mozalloc.dll, version 39.0.0.5659, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (07/14/2015 05:54:43 PM) (Source: Application Error) (User: )
Description: Faulting application ghostexp.exe, version 2003.0.0.793, faulting module kernel32.dll, version 5.1.2600.6532, fault address 0x0000a308.
Processing media-specific event for [ghostexp.exe!ws!]

Error: (07/09/2015 09:20:16 AM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 2.3.55.0, faulting module mbam.exe, version 2.3.55.0, fault address 0x001cb520.
Processing media-specific event for [mbam.exe!ws!]

Error: (07/09/2015 09:16:30 AM) (Source: Application Error) (User: )
Description: Faulting application frst.exe, version 5.7.2015.1, faulting module frst.exe, version 5.7.2015.1, fault address 0x0001f440.
Processing media-specific event for [frst.exe!ws!]

Error: (07/09/2015 09:16:08 AM) (Source: Norton Ghost) (User: )
Description: Error EC8F1775: An error occurred while starting Norton Ghost service.
    Error EC8F1772: The following component is not installed correctly: Symantec.VProRecovery.Info.
Error EBAB03F1: Class not registered.

Details:
Source: Norton Ghost

Error: (07/07/2015 03:11:04 PM) (Source: Application Error) (User: )
Description: Faulting application avastui.exe, version 10.2.2218.944, faulting module libcef.dll, version 3.2171.1929.0, fault address 0x013c932c.
Processing media-specific event for [avastui.exe!ws!]

Error: (07/07/2015 02:13:02 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/07/2015 02:13:02 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============
Error: (07/14/2015 11:00:25 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 11:00:15 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 11:00:05 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:59:54 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:59:44 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:59:34 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:59:24 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:59:13 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:59:02 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2

Error: (07/14/2015 10:58:43 AM) (Source: Service Control Manager) (User: )
Description: The Diag69xp service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (07/16/2015 06:10:12 PM) (Source: Application Error)(User: )
Description: winword.exe9.0.0.3822winword.exe9.0.0.382200652d69

Error: (07/16/2015 06:06:37 PM) (Source: Application Error)(User: )
Description: plugin-container.exe39.0.0.5659mozalloc.dll39.0.0.565900001aa1

Error: (07/16/2015 11:34:18 AM) (Source: Application Error)(User: )
Description: plugin-container.exe39.0.0.5659mozalloc.dll39.0.0.565900001aa1

Error: (07/14/2015 05:54:43 PM) (Source: Application Error)(User: )
Description: ghostexp.exe2003.0.0.793kernel32.dll5.1.2600.65320000a308

Error: (07/09/2015 09:20:16 AM) (Source: Application Error)(User: )
Description: mbam.exe2.3.55.0mbam.exe2.3.55.0001cb520

Error: (07/09/2015 09:16:30 AM) (Source: Application Error)(User: )
Description: frst.exe5.7.2015.1frst.exe5.7.2015.10001f440

Error: (07/09/2015 09:16:08 AM) (Source: Norton Ghost)(User: )
Description: Error EC8F1775: An error occurred while starting Norton Ghost service.
    Error EC8F1772: The following component is not installed correctly: Symantec.VProRecovery.Info.
Error EBAB03F1: Class not registered.

Details:
Source: Norton Ghost

Error: (07/07/2015 03:11:04 PM) (Source: Application Error)(User: )
Description: avastui.exe10.2.2218.944libcef.dll3.2171.1929.0013c932c

Error: (07/07/2015 02:13:02 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (07/07/2015 02:13:02 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


=========================== Installed Programs ============================

Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
ACT! (HKLM\...\ACT!) (Version:  - )
Active@ Boot Disk (HKLM\...\{40007E5C-19C8-4A25-AD70-A99D77D0A7DA}) (Version: 5.4.5 - LSoft Technologies)
Adobe AIR (HKLM\...\{0A3925EA-5B0E-401B-A189-7419149747B2}) (Version: 13.0.0.111 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 13.0.0.111 - Adobe Systems Incorporated)
Adobe Flash Player 10 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 10.0.22.87 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM\...\Adobe Shockwave Player) (Version: 11.6.3.633 - Adobe Systems, Inc.)
ATI Catalyst Control Center (HKLM\...\{87841AF8-C785-42FF-A76E-CC0F0C2816CC}) (Version: 1.2.2735.37383 - )
ATI Display Driver (HKLM\...\ATI Display Driver) (Version: 8.493-080512a-064246C-Dell - )
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2218 - AVAST Software)
Bar Code Label Maker 4.2 (HKLM\...\Bar Code Label Maker_is1) (Version:  - Aulux Technologe, Inc.)
BounceBack Express (HKCU\...\{95632566-071E-4A02-92C1-4BD907065736}) (Version: 8.0 - CMS Products)
Choice Guard (HKLM\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Citrix Online Launcher (HKLM\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Cosmo Player 2.1.1 (HKLM\...\CosmoPlayer) (Version:  - )
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
Dell Driver Download Manager (HKCU\...\bd4d3a0508d364f5) (Version: 3.0.0.0 - Dell Inc)
Dell Support Center (HKLM\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.1.08060 - Dell)
Diagnostics Utility (HKLM\...\{88253B77-33C9-4A9D-9E4C-4579E39D9158}) (Version: 1.00.0000 - Realtek)
DiscTrack Plus (HKLM\...\DiscTrack Plus) (Version:  - )
Extended Asian Language font pack for Adobe Reader XI (HKLM\...\{AC76BA86-7AD7-2530-0000-A00000000004}) (Version: 11.0.0 - Adobe Systems Incorporated)
ffdshow (HKLM\...\ffdshow_is1) (Version: 1.0 - )
First Step Guide (HKLM\...\{0D917C5F-1CF9-42E0-899F-78AC10576405}) (Version: 1.08.000 - )
Formula One 5 ActiveX (HKLM\...\Formula One 5) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Desktop (HKLM\...\Google Desktop) (Version: 5.9.1005.12335 - Google)
Google Earth Plug-in (HKLM\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.3.3019 (HKCU\...\GoToMeeting) (Version: 7.2.3.3019 - CitrixOnline)
Hardlock Bistro (HKLM\...\Hardlock Bistro) (Version:  - )
Hardlock Device Drivers (HKLM\...\Hardlock Device Drivers) (Version:  - )
HHD Software Hex Editor (HKLM\...\{D111D725-97AB-4654-B866-21700C703E86}) (Version: 2.0.0.0003 - HHD Software)
HijackThis 2.0.2 (HKLM\...\HijackThis) (Version: 2.0.2 - TrendMicro)
Image Importer Wizard (HKLM\...\{20EDB9A7-887F-47ED-B1E6-E2831FAD276F}) (Version: 3.0 - )
ImageMixer EasyStepDVD (HKLM\...\{32C32B46-41C3-438F-94F6-55FE150D50D8}) (Version: 2.0.0.1 - )
InstallMgr (HKLM\...\{98177940-C048-4831-A279-F3888B1E2C7F}) (Version: 1.0.39.0 - Microsoft Corporation) Hidden
InstallShield 5.5 Professional Edition (HKLM\...\InstallShield 5.5 Professional Edition) (Version:  - )
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Jasc Paint Shop Pro 8 (HKLM\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.00.0000 - Jasc Software Inc)
Jasc Paint Shop Pro 8.10 Update Patch (HKLM\...\Jasc Paint Shop Pro 8.10 Update Patch) (Version:  - )
Junk Mail filter update (HKLM\...\{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}) (Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
Keyboard Express 3 (HKLM\...\Keyboard Express 3) (Version: 3.0 - Insight Software Solutions, Inc.)
LEADTOOLS 12.1 Win32 (HKLM\...\{E702F64D-BA65-11D4-9EB4-005004892044}) (Version:  - )
Lexmark Software Uninstall (HKLM\...\Lexmark_HostCD) (Version:  - Lexmark International, Inc.)
LiveReg (Symantec Corporation) (HKLM\...\LiveReg) (Version: 2.1.5.1502 - Symantec Corporation)
LiveUpdate 3.2 (Symantec Corporation) (HKLM\...\LiveUpdate) (Version: 3.2.0.68 - Symantec Corporation)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Matrox Imaging Products (HKLM\...\Matrox Imaging Products) (Version:  - )
MediaFACE II (HKLM\...\{87819C8D-EAE3-402C-98E2-A0ED2576615D}) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft MapPoint North America 2004 (HKLM\...\{8704D51E-25B7-4F23-81E7-AA4F54790230}) (Version: 11.00.18.1900 - Microsoft Corporation)
Microsoft Office 2000 SR-1 Premium (HKLM\...\{00000409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.3821 - Microsoft Corporation)
Microsoft Office Live Meeting 2007 (HKLM\...\{BE66348A-E83F-4982-941F-DFF2F742B851}) (Version: 8.0.6362.143 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 (HKLM\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 Server Tools ENU (HKLM\...\{37CE10D7-89E7-438C-88C6-9D9AE438D2EE}) (Version: 3.5.5386.0 - Microsoft Corporation)
Microsoft SQL Server Management Studio Express (HKLM\...\{20608BFA-6068-48FE-A410-400F2A124C27}) (Version: 9.00.3042.00 - Microsoft Corporation)
Microsoft SQL Server Native Client (HKLM\...\{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{E7084B89-69E0-46B3-A118-8F99D06988CD}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual Studio 6.0 Enterprise Edition (HKLM\...\Visual Studio 6.0 Enterprise Edition) (Version:  - )
Microsoft Web Publishing Wizard 1.53 (HKLM\...\WebPost) (Version:  - )
Microsoft Works 6-9 Converter (HKLM\...\{172423F9-522A-483A-AD65-03600CE4CA4F}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 39.0 (x86 en-US) (HKLM\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 31.7.0 (x86 en-US) (HKLM\...\Mozilla Thunderbird 31.7.0 (x86 en-US)) (Version: 31.7.0 - Mozilla)
MSDN Library - October 2001 (HKLM\...\MSDN Library - October 2001) (Version:  - )
MSN Toolbar (HKLM\...\{A8AC89BA-D8CB-4372-9743-1C54D23286B0}) (Version: 1.0.39.0 - Microsoft Corporation)
MSN Toolbar (HKLM\...\{B6EF6DCE-078E-4952-A7FA-352A9C349EB0}) (Version: 3.0.1125.0 - Microsoft Corporation) Hidden
MSXML 6.0 Parser (HKLM\...\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}) (Version: 6.10.1129.0 - Microsoft Corporation)
Nanoscope 5.31r1 (HKLM\...\Nanoscope 5.31r1) (Version:  - )
Nero 6 Ultra Edition (HKLM\...\Nero - Burning Rom!UninstallKey) (Version:  - )
Nero Digital (HKLM\...\NeroVision!UninstallKey) (Version:  - )
Norton Ghost (HKLM\...\{B0255743-165B-4BD5-8DA8-37DFB9930015}) (Version: 15.0.0.35659 - Symantec Corporation)
Norton Ghost (HKLM\...\{BBAAACFA-B012-4367-ADDA-4DDCDFD48F96}) (Version: 76.00.793 - Symantec)
Olectra Chart 5.0 (HKLM\...\Olectra Chart) (Version:  - )
Passport 5 (HKLM\...\{A4688EFB-59DB-42F6-9118-36EDFC7C93E3}) (Version: 5.07.02 - ASAP Systems)
PowerDVD DX (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.2.5024 - Dell Corp.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.0.7 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.0.7 - VS Revo Group, Ltd.)
Roxio Activation Module (HKLM\...\{07159635-9DFE-4105-BFC0-2817DB540C68}) (Version: 1.0 - Roxio)
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41C6-8752-958A45325C82}) (Version: 3.5.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.5.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43A1-AB6C-0F4EE48CE048}) (Version: 3.5.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4C52-84D5-77E344289F87}) (Version: 3.5.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.5.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ED8-B104-03393876DFDF}) (Version: 3.5.0 - Roxio)
Roxio Drag-to-Disc (HKLM\...\{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}) (Version: 9.1 - Roxio)
Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio)
Segoe UI (HKLM\...\{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}) (Version: 14.0.4327.805 - Microsoft Corp) Hidden
Sonic CinePlayer Decoder Pack (HKLM\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.2.0 - Sonic Solutions)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951618-v2) (HKLM\...\KB951618-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB976749) (HKLM\...\KB976749) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB978207) (HKLM\...\KB978207) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB980182) (HKLM\...\KB980182) (Version: 1 - Microsoft Corporation) Hidden
V614r1 (HKLM\...\{9B102AE1-04B4-473F-8C5F-F5FAF245E99C}) (Version: 6.14.0001 - Veeco)
Visual SourceSafe Server (HKLM\...\Visual SourceSafe Server) (Version:  - )
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM\...\{9422C8EA-B0C6-4197-B8FC-DC797658CA00}) (Version: 5.000.818.6 - Microsoft Corporation)
Windows Live Sync (HKLM\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
WinRAR 5.01 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
WinZip (HKLM\...\WinZip) (Version:  8.1 SR-1  (5266) - WinZip Computing, Inc.)
XML Paper Specification Shared Components Pack 1.0 (HKLM\...\XpsEPSC) (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 97%
Total physical RAM: 2043.54 MB
Available physical RAM: 58.21 MB
Total Virtual: 4117.94 MB
Available Virtual: 1341.81 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:232.79 GB) (Free:154.49 GB) NTFS
2 Drive d: (DATAPART1) (Fixed) (Total:232.81 GB) (Free:61.68 GB) NTFS
3 Drive e: () (Network) (Total:465.76 GB) (Free:393.83 GB)
5 Drive s: (ASM7026) (Fixed) (Total:465.65 GB) (Free:151.25 GB) FAT32
6 Drive t: (ASM7017) (Fixed) (Total:1862.98 GB) (Free:1469.78 GB) NTFS

========================= Users: ========================================

User accounts for \\ASM17

Administrator            ASPNET                   Guest                    
HelpAssistant            IUSR_ASM17               IWAM_ASM17               
SUPPORT_388945a0         user                     VUSR_ASM17               


**** End of log ****
 

Speccy Snapshot:

http://speccy.piriform.com/results/FThKShJa4AW6nyujSxSngbx



#4 hamluis

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Posted 17 July 2015 - 04:29 PM

Topic moved to Am I Infected forum.

 

Louis



#5 dburkhead

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Posted 23 July 2015 - 02:41 PM

This has become urgent.  Just tried to run another program--one we generated in house using VB 6.0 some years ago--and when I attempt to open one of the dialogs get the following error:

 

"Failed to load control 'TabStrip' from MSCOMCTL.OCX. Your version of MCSOMCTL.OCX may be outdated.  Make sure you are using the version of the control that was provided with your application."

 

One of the earlier "fixes" suggested (before I was referred to this forum) was to attempt to reinstall the VB6 runtime.  It failed to install with the error given in the first post on this thread.

 

Can anybody please help?



#6 dburkhead

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Posted 27 July 2015 - 09:07 AM

Anybody?






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