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mouse & keyboard stuck on login screen


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4 replies to this topic

#1 TheDaniel

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Posted 14 July 2015 - 07:20 AM

dear bleeping computer,

 how are you guys?....

here's my story why i need help: so my uncle asked me to repair his very slow acer laptop, so i said why not?

i got it, directly got to ssafe mode caus it was very slow, downloaded malwarebytes anti-malware, ran a scan and it found 7028 threads .... it took long enough to delete maybe 6497 threads and then it shut down(because the charger didnt get electricity) then i restarted in safe mode ran the scan again and found threads between 300 or 400 in numbers. it took hours to quarantine them, fell asleep and in the morning, the safe mode worked fine. so i geussed why not go to normal mode, when all the threads where removed. did that and till now mouse & keyboard freezes when starting up and seeing the cursor. it  gets stuck at login(where you have to), so i cant login or go to explorer to do anything, please i need help.... i dont got any backup cd's orso because he lost everything and its an old pc..... i'll try to upgrade it to window 7 maybe after it's repaired...

 

hope there is help

regards,

Daniel



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#2 mikey11

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Posted 14 July 2015 - 07:23 AM

try an external mouse and keyboard with USB,

 

if you dont have anything on it that you need backed up or saved, i would create a bootable vista install CD or usb drive and re-install vista using your current productkey/id



#3 TheDaniel

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Posted 14 July 2015 - 07:45 AM

try an external mouse and keyboard with USB,

 

if you dont have anything on it that you need backed up or saved, i would create a bootable vista install CD or usb drive and re-install vista using your current productkey/id

 ok tried external and it worked....

 

how do i make a bootable vista cd/usb drive?...

is there also another way maybe?....  just to make the touchpad(for the cursor) and the keyboard on the laptop work?

 

thanks for the reply Mikey11



#4 mikey11

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Posted 14 July 2015 - 11:49 AM

you can download a vista install ISO file.....google vista ISO

 

then use a program like Rufus to create a bootable cd or USB stick using the ISO file

 

again, google Rufus


Edited by mikey11, 14 July 2015 - 11:50 AM.


#5 malynensi

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Posted 21 July 2015 - 09:53 AM

Backup next time to be safe when this thing happens again. Things get old and needs to be replaced. Maybe you could fix it and ask your uncle to sell in order to buy a new one which is faster than the old one.






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