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Slow internet but connected to the box by cable.


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#1 Pie4days

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Posted 14 July 2015 - 06:47 AM

Hello !!! From a friend's recommendation I today stumbled upon this website. My computer has been acting weird lately and I have no idea why. It might just be me imagining things but I think there are a few problems. So my internet has been acting weird. I keep getting strange connection spikes without any apparent reason ( only person on internet, only one program using it activated etc ). I was wondering if anyone here would be able to help me through this and see if my computer is infected or has any issues regarding my slow internet ! Thank you in advance for you'r responses ! 



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#2 mikey11

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Posted 14 July 2015 - 06:56 AM

could very likely be a problem with your ISP, check with them first



#3 Firehouse

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Posted 14 July 2015 - 07:00 AM

Hello ,

 

please download MiniToolbox by Farbar and save it to your desktop.

 

Run tool as Administrator and make sure that these are checked :

 

  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings
  • List Installed programs

Attach log in your reply.

 

 

Scan with TFC

 

Please download TFC by OldTimer and save it  to your desktop.

 

Run tool as Administrator and click on Start to start cleaning process.

 

If program needs restart, please allow it to do so .

 

NOTE: If your desktop disappears, don't panic,it's normal .

 

Scan with Malwarebytes Antimalware

 

Download MBAM and install it on your system,uncheck Enable free trial at end of installation if you don't want to.

 

Make sure you have latest updates, and then click on Scan tab and choose Threat Scan.

 

If malware is detected , click on Remove to remove it from your system.

 

If program requires restart, allow it to do so.


Edited by Firehouse, 14 July 2015 - 07:02 AM.


#4 Pie4days

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Posted 14 July 2015 - 02:33 PM

Hi and thanks for you'r reponses ! I ran antimalware scans and nothing seems to be picked up. TFC repaired a few things but nothing that needed a reboot. Any other suggestions ... ? it's weird that i'm getting 120 ping when it is usually around 90 -110 max...



#5 Firehouse

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Posted 14 July 2015 - 02:38 PM

Have you peformed first step ? You need to do first step.

 

========================================================================

 

Scan with MBAR

 

Download MBAR by Malwarebytes and save it to your desktop.

 

NOTE: Tool must be ran from account with administrative rights !

 

Run tool as Administrator, it will extract itself and then launch.

 

Click Next to accept terms, then Update to obtain latest definitions.

 

Any found malware remove clicking on Cleanup button, but make sure that Create Restore Point option is checked !

 

If tool needs restart, allow it to do so.

 

Attach log here.

 

NOTE: If you still have problems with your PC, run fixdamage.exe inside mbar folder. If asks you do you want to continue, press Y to continue.


Edited by Firehouse, 14 July 2015 - 02:43 PM.


#6 Pie4days

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Posted 14 July 2015 - 02:40 PM

Yep, sorry forgot to post it. Here it is : 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Win7 (administrator) on 14-07-2015 at 21:40:22
Running from "C:\Users\Win7\Downloads"
Microsoft Windows 7 Édition Familiale Premium  Service Pack 1 (X64)
Model: GA-78LMT-S2 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Configuration IP de Windows
 
Cache de r�solution DNS vid�.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
=========================== Installed Programs ============================
 
@BIOS (HKLM-x32\...\{B2DC3F08-2EB2-49A5-AA24-15DFC8B1CB83}) (Version: 2.24 - GIGABYTE)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.8.0.870 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.6 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.191 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) - Français (HKLM-x32\...\{AC76BA86-7AD7-1036-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Aeria Ignite (HKLM-x32\...\{22A72F06-FA80-42CB-9A8C-46C6AE53425C}) (Version: 1.13.3296 - Aeria Games & Entertainment) Hidden
Aeria Ignite (HKLM-x32\...\Aeria Ignite 1.13.3296) (Version: 1.13.3296 - Aeria Games & Entertainment)
Aeria Ignite (HKLM-x32\...\Aeria Ignite) (Version: 1.13.3296 - Aeria Games & Entertainment)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (HKLM-x32\...\{AAC5D43E-816D-4C2D-8E51-55FFF35BE301}) (Version: 3.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AutoGreen B12.0206.1 (HKLM-x32\...\{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE) Hidden
AutoGreen B12.0206.1 (HKLM-x32\...\InstallShield_{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.10.1217.0 - Logitech) Hidden
ccc-core-static (HKLM-x32\...\{DF9B7D24-4C6E-C773-3E58-D2FEF49ADD74}) (Version: 2010.0406.2133.36843 - Nom de votre société) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.04 - Piriform)
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Easy Tune 6 B12.0509.1 (HKLM-x32\...\{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE) Hidden
Easy Tune 6 B12.0509.1 (HKLM-x32\...\InstallShield_{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Game Booster 3 (HKLM-x32\...\Game Booster_is1) (Version: 3.4 - IObit)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
GrandFantasia-FR (HKLM-x32\...\GrandFantasia-FR) (Version:  - )
iTunes (HKLM\...\{B8BA155B-1E75-405F-9CB4-8A99615D09DC}) (Version: 11.1.5.5 - Apple Inc.)
Java 8 Update 40 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418040F0}) (Version: 8.0.400 - Oracle Corporation)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
LastChaosFRA (HKLM-x32\...\{CC431AE0-60DC-451B-A7A9-FBBC2BE5E86F}) (Version: 1.00.000 - BarunsonGames CO., LTD.)
League of Legends (HKLM-x32\...\{DB179A5E-BDE5-4565-AE14-AA10C64C0572}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Logitech - Assistant pour jeux vidéo 8.58 (HKLM\...\Logitech Gaming Software) (Version: 8.58.183 - Logitech Inc.)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.0 - Logitech Inc.)
LWS VideoEffects (HKLM\...\{138A4072-9E64-46BD-B5F9-DB2BB395391F}) (Version: 13.00.1774.0 - Logitech) Hidden
Ma-Config.com (64 bits) (HKLM\...\{EA05AB38-4729-427E-9859-84933E278B51}) (Version: 7.1.1.0 - Cybelsoft)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Mises à jour NVIDIA 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
Module linguistique Microsoft .NET Framework 4 Client Profile FRA (HKLM\...\Microsoft .NET Framework 4 Client Profile FRA Language Pack) (Version: 4.0.30319 - Microsoft Corporation)
Module linguistique Microsoft .NET Framework 4 Extended FRA (HKLM\...\Microsoft .NET Framework 4 Extended FRA Language Pack) (Version: 4.0.30319 - Microsoft Corporation)
Mumble 1.2.4 (HKLM-x32\...\{4D933DC4-EA10-4CDA-99F3-7F6AE9AE491F}) (Version: 1.2.4 - Thorvald Natvig)
NVIDIA Logiciel système PhysX 9.12.0604 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0604 - NVIDIA Corporation)
NVIDIA Pilote 3D Vision 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 311.06 - NVIDIA Corporation)
NVIDIA Pilote audio HD : 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA Pilote du contrôleur 3D Vision 306.97 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 306.97 - NVIDIA Corporation)
NVIDIA Pilote graphique 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.06 - NVIDIA Corporation)
ON_OFF Charge B11.1102.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
OpenOffice 4.0.0 (HKLM-x32\...\{4F8C9861-DDCF-4EE8-978C-35B691C406B3}) (Version: 4.00.9702 - Apache Software Foundation)
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC)
Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version: 2.6.0.7 - Pando Networks Inc.)
Panneau de configuration NVIDIA 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel) (Version: 311.06 - NVIDIA Corporation) Hidden
PhotoFiltre 7 (HKCU\...\PhotoFiltre 7) (Version:  - )
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6482 - Realtek Semiconductor Corp.)
SFR - Kit de connexion (HKLM-x32\...\SFR_Kit) (Version: 8.9.7.2 - SFR)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.7.157.g2a6526f9 - Spotify AB)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM-x32\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
The Lord of the Rings FREE Trial  (HKLM-x32\...\{8ACC73AA-6511-7C55-B1A9-8E5D1DEAFAA3}) (Version: 1.00.0000 - ATI Technologies Inc.) Hidden
TL-WN751ND Driver (HKLM-x32\...\{14770694-6C1C-4137-95F9-6F934D8491B4}) (Version: 1.00.0000 - TP-LINK)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
VLC media player 1.1.11 (HKLM-x32\...\VLC media player) (Version: 1.1.11 - VideoLAN)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
WolfTeam-FR (HKLM-x32\...\WolfTeam-FR) (Version:  - )
WTFast 3.5 (HKLM-x32\...\{12B4121D-5221-4AFC-9EDC-63B0CA139856}_is1) (Version: 3.5.4.410 - Initex & AAA Internet Publishing)
 
**** End of log ****


#7 Firehouse

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Posted 14 July 2015 - 02:49 PM

Uninstall Game Booster, then proceed to what i said in my post above (edited)



#8 Pie4days

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Posted 14 July 2015 - 03:10 PM

As my computer is not that good I use game booster in order to make the games run better ... I don't think its the programm causing the problem as its verified ?



#9 Firehouse

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Posted 14 July 2015 - 03:12 PM

IObit is known as making bloatware, so it's slowing down system, and i had some issues with it personally. For better gaming experience, defrag hard drive and generally maintain PC.



#10 Pie4days

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Posted 14 July 2015 - 03:15 PM

So game booster could actually have an effect on my internet ? Didn't know that thank you. Running a MBAR scan at the moment.



#11 Firehouse

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Posted 14 July 2015 - 03:17 PM

I had some issues with IObit products, so personally  i don't recommend them.



#12 Pie4days

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Posted 14 July 2015 - 03:23 PM

while malwarebytes anti rootkit is doing its thing, I might as well ask. Just launched defraggler and the fragmentation is at 28%. I suppose that is quite high right ? I should defrag soon as well.



#13 Firehouse

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Posted 14 July 2015 - 03:25 PM

Yes :) I would suggest you to use Auslogics Disk Defrag, it's more accurate and faster :)



#14 Pie4days

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Posted 14 July 2015 - 03:39 PM

Scan finished without detecting anything aparently ! I would like to point out that when I turn the computer off I get a glimpse of a window popping up and i get the whole " you must close this programm before turning off blablabla" thing. I also see a glimpse of it when I turn the pc on ... Weird 



#15 Firehouse

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Posted 14 July 2015 - 03:40 PM

What are your PC specs ?






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