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Clicked on a phishing link, then noticed antivirus disabled


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12 replies to this topic

#1 crong

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Posted 14 July 2015 - 12:16 AM

Two nights ago I stupidly clicked on two dropbox phishing emails, one is a sharing notification and the other says my password has expired. Here's the screenshot of both emails: http://puu.sh/iWMuO/3632544aec.png and http://puu.sh/iWMBC/53d6e42a1b.png. After seeing that the link did not go to dropbox.com I closed the page, but shortly after that I noticed my Avast was disabled! It was saying the Avast service was stopped and had a button to "fix it" and "start", which I clicked a few times before Avast service was resumed. All this was right after turning on my computer so I'm not sure if Avast just didn't start properly or somehow the phishing link was able to disable Avast?

 

I did a boot time scan with Avast right away and that found nothing. Then updated and scanned with Malwarebytes which also found nothing. Under the advice of another member of this forum, I scanned my computer with ESET online scanner which also found nothing. I would like some help to confirm if my computer is still compromised (or was it ever compromised). My operating system is Windows 7 and browser is Firefox 39.0

 

Thanks in advance!

Attached Files



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#2 crong

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Posted 14 July 2015 - 02:43 AM

Interesting update - received yet another phishing email http://puu.sh/iYvfg/276b9af555.jpg redirecting to this page http://puu.sh/iYvcM/7e926234f4.png but I would assume no malware distributed by jotform page



#3 TB-Psychotic

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Posted 14 July 2015 - 04:32 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

 

Fix with FRST (normal mode)

WARNING: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
 

  • Download the attached fixlist.txt and save it to the location where FRST is saved to.
  • Run FRST.exe (on 64bit, run FRST64.exe) and press the Fix button just once and wait.
  • The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.

 

 

 

 

Full System Scan with Malwarebytes Antimalware
 

  • If not existing, please download Malwarebytes Anti-Malware to your desktop.
  • Double-click the downloaded setup file and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.

If the program is already installed:

  • Run Malwarebytes Antimalware
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

 

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.

 

Attached Files


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My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#4 crong

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Posted 15 July 2015 - 12:21 AM

Hi Marius,

 

Thank you for your response. I will start following the list of things you gave me, but I'm just wondering for the ESET scan, since I already downloaded and scanned with it before, do I need to download it again or can I just click on the esetsmartinstaller.exe?

 

Thanks,

Catherine



#5 crong

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Posted 15 July 2015 - 04:35 AM

Hi Marius,

 

Here is the fixlog.txt

 

Fix result of Farbar Recovery Scan Tool (x64) Version:13-07-2015
Ran by Catherine at 2015-07-14 19:23:43 Run:1
Running from C:\Users\Catherine\Desktop\bleepingcomputer
Loaded Profiles: Catherine (Available Profiles: Catherine)
Boot Mode: Normal
==============================================

fixlist content:
*****************
Task: {A60D4D99-9864-4EE5-821B-CA330B61BC12} - System32\Tasks\BrowserProtect => Sc.exe start BrowserProtect <==== ATTENTION
S3 X6va008; \??\C:\Windows\SysWOW64\Drivers\X6va008 [X]
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
Toolbar: HKU\S-1-5-21-2363000091-588270323-1130742962-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
DPF: HKLM-x32 {B1437251-01BF-47ff-8254-A4CD22E0E2BF}

EmptyTemp:
Reboot:

*****************

"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{A60D4D99-9864-4EE5-821B-CA330B61BC12}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{A60D4D99-9864-4EE5-821B-CA330B61BC12}" => key removed successfully
C:\Windows\System32\Tasks\BrowserProtect => moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\BrowserProtect" => key removed successfully
X6va008 => Service removed successfully
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} => value removed successfully
HKCR\CLSID\{CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} => key not found.
HKU\S-1-5-21-2363000091-588270323-1130742962-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => value removed successfully
HKCR\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => key not found.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Code Store Database\Distribution Units\{B1437251-01BF-47ff-8254-A4CD22E0E2BF}" => key removed successfully
"HKCR\Wow6432Node\CLSID\{B1437251-01BF-47ff-8254-A4CD22E0E2BF}" => key removed successfully
EmptyTemp: => 2.1 GB temporary data Removed.


The system needed a reboot..

==== End of Fixlog 19:25:45 ====

 

 

 

Here is the Malwarebytes log

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/14/2015
Scan Time: 7:44 PM
Logfile:
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.07.15.01
Rootkit Database: v2015.07.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Catherine

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363229
Time Elapsed: 1 hr, 4 min, 11 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

 

Here is the ESET log (I did end up just redownloading it)

 

C:\Users\Catherine\Downloads\ccsetup408.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\ccsetup411.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\ccsetup415.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\ccsetup502.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\ccsetup503.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\ccsetup505.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\ccsetup506.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\dfsetup216.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\dfsetup217.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\dfsetup218.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Catherine\Downloads\dfsetup219.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application
 



#6 TB-Psychotic

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Posted 15 July 2015 - 05:54 AM

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[S1].txt also




Delete junk with JRT

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.




SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 crong

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Posted 16 July 2015 - 02:35 AM

Hi Marius,

 

Here is the AdwCleaner log

 

# AdwCleaner v4.208 - Logfile created 15/07/2015 at 20:31:10
# Updated 09/07/2015 by Xplode
# Database : 2015-07-15.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Catherine - CATHERINE-VAIO
# Running from : C:\Users\Catherine\Desktop\adwcleaner_4.208.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\PackageAware

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Google\Chrome\Extensions\lmjegmlicamnimmfhcmpkclmigmmcbeh
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Deleted : HKLM\SOFTWARE\DeviceVM
Key Deleted : HKLM\SOFTWARE\VBMZ
Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


-\\ Mozilla Firefox v39.0 (x86 en-US)


-\\ Google Chrome v43.0.2357.134


*************************

AdwCleaner[R0].txt - [1344 bytes] - [15/07/2015 19:56:00]
AdwCleaner[S0].txt - [1277 bytes] - [15/07/2015 20:31:10]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1336  bytes] ##########

 

 

 

Here is the JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.5.0 (07.15.2015:1)
OS: Windows 7 Home Premium x64
Ran by Catherine on 07/15/2015 at 20:55:29.99
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\Catherine\AppData\Roaming\mozilla\firefox\profiles\ojgmm7lo.default-1430691650256\minidumps [2 files]



~~~ Chrome


[C:\Users\Catherine\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Catherine\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Catherine\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Catherine\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 07/15/2015 at 21:08:41.36
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Here is the Security Check log

 

 Results of screen317's Security Check version 1.005  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 51  
 Java version 32-bit out of Date!
 Adobe Flash Player 18.0.0.209  
 Adobe Reader XI  
 Mozilla Firefox (39.0)
 Google Chrome (43.0.2357.132)
 Google Chrome (43.0.2357.134)
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastui.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

Thank you
 



#8 TB-Psychotic

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Posted 16 July 2015 - 03:08 AM

Are any problems left or may I post the final reply? :)


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My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#9 crong

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Posted 17 July 2015 - 02:39 AM

I'm not exactly sure what was removed with all these scans, but it seems to me like I didn't get any malware installed unknowingly by clicking the link in the first place? Was it possible for a phishing link to disable antivirus or was it just a coincidence?

 

Thank you :)



#10 TB-Psychotic

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Posted 17 July 2015 - 05:04 AM

Gernerally, clicking on a link may cause malware to be executed on your computer which is able to deactivate security programs.

In your cause, I think it was just a coincidence.

 

We have removed the remaings of some less dangerous adware.

 

 

Your system is clean now! :)

 

 

Java runtime Environment out of date

Your Java runtime environment is outdated. We will fix this.

  • Get the actual JRE from here
  • Save jxpiinstall.exe to your desktop
  • Close all running programs, especially your browser(s)
  • Run jxpiinstall.exe. This will download the newest JRE installer and install the software
  • when finished, go to
    Start-->control panel-->add/remove programs and remove all older Java versions. (if existing)
  • When finished, reboot your computer.

After the reboot
  • Open control panel again and click the java symbol.
  • Click Settings under Temporary Internet Files.
    The Temporary Files Settings dialog box appears.
  • Click Delete Files.
    The Delete Temporary Files dialog box appears
  • Click OK on Delete Temporary Files window.
  • Click OK again.

 

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  • In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  • In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  • In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process
  • If there is still something left please delete it manualy.




Delete System Restore Points

To ensure your System Restore Points are free of malware, we will delete all of them but the most recent or create a new one.

On Windows Vista: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows 7/8: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows XP: Please follow these instructions to delete all but the most common System Protection Restore Points.

 

 

 

 

Recommendations: How to protect yourself

  • System Updates
    Please ensure to have automatic updates activated in your control panel.
    For further information and a tutorial, see this Microsoft Support article.
  • Protection
    What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
    Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
    • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
      It will filter unwanted advertising out of the website´s content.
    • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
      It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
      In addition, before accessing a dangerous classified web site, a warning screen is displayed.

  • Up to date Software
    Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:

  • Backup
    Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system.
  • Behaviour
    The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
    • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
    • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
    • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
    • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
      They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#11 crong

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Posted 18 July 2015 - 04:25 PM

OK, that's good to know :) Thank you so much for your help!



#12 TB-Psychotic

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Posted 19 July 2015 - 04:04 AM

You´re welcome! :)


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#13 TB-Psychotic

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Posted 19 July 2015 - 04:04 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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