Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Frequent computer hangups and freezing


  • Please log in to reply
9 replies to this topic

#1 direfan

direfan

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 13 July 2015 - 06:42 PM

Hi,

 

My really new computer which used to be rocket fast is suddenly experiencing frequent hangups and freezes. I have to hold the power button to restart it as this is the only way for me to proceed. It gets very frustrating and I am sure not good for the SSD. I have attached the 2 zip files requested. I am trying to run the perfmon report but keep on getting an error. I will restart my computer again and see if that helps to generate the report. Thanks.

 

Update: I now have both files uploaded.

 

· OS - Windows 7
· x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Yes. However, it was on the HDD and I used samsung’s transfer tool to transfer the OS to the SSD.
· Age of system (hardware): 2.5 years
· Age of OS installation - have you re-installed the OS? No

· CPU- Inter core i7-3770 @3.40 GHz
· Video Card AMD Radeon HD 7700
· MotherBoard - Dell
· Power Supply - brand & wattage

· System Manufacturer
Dell
· Exact model number Dell XPS 8500

· Desktop

Attached Files


Edited by direfan, 13 July 2015 - 10:49 PM.


BC AdBot (Login to Remove)

 


#2 direfan

direfan
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 13 July 2015 - 06:47 PM

So I restarted the computer and still I get the following error when running perfmon:

 

Error:
 
An error occured while attempting to generate the report.
   
The wait for the report generation tool to finish has timed out.


#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:15 AM

Posted 14 July 2015 - 07:40 AM

The first thing to suspect is the hard drive.  Please run these hard drive diagnostics on any hard drives attached to the system:  http://www.carrona.org/hddiag.html

You can run tests on the SSD, but the only good way to test one of these is to replace it with another disk (temporarily).

 

Only 276 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your UEFI/BIOS (version A09) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You had a STOP 0x116 video error on 6 July 2015.  I'd suggest that you try this troubleshooting:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


Edited by usasma, 14 July 2015 - 07:41 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 direfan

direfan
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 14 July 2015 - 08:21 AM

Thanks usasma. I am in the process of updating the optional windows updates. I will try some of the diagnostics you mentioned and report back.

 

Another issue is that I cannot seem to create a system restore point. I have tried numerous times but get a volume shadow timeout error (0x81000101). I have ensured that the volume shadow and backup services are set to automatic but still cannot seem to be able to create a system restore point.

 

Finally, a lot of these crashes seem to happen when I use Chrome. I am now using Firefox with no crashes so far.



#5 direfan

direfan
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 14 July 2015 - 08:25 PM

So the plot thickens for the system restore. After installing all the updates, now I can create a restore point which promptly gets deleted on restart. Please help. This is very frustrating. I have approx 20 GB allocated to system restore so availability of space should not be an issue.



#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:15 AM

Posted 15 July 2015 - 06:14 AM

What were the results of the hard drive diagnostics?

Try to run the rest of the diagnostics from here:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 direfan

direfan
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 15 July 2015 - 11:17 AM

Thanks usasma. I am trying to accomplish this but cannot find my SSD which is a Samsung PM830 ssd. When I put that in the samsung website nothing comes up. So I cannot create a bootable disk. DO you have any advice?



#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:15 AM

Posted 15 July 2015 - 01:51 PM

In most cases you can't run hard drive diagnostics on an SSD.

I would suggest running the Seagate Seatools on your Seagate hard drive

and the Crystal Disk Info tool from here for the SSD:  http://crystalmark.info/software/CrystalDiskInfo/index-e.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 direfan

direfan
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:10:15 AM

Posted 15 July 2015 - 10:30 PM

Hi usasma,

 

I have attached the HD diagnostics using both seagate and crystaldiskinfo. Thanks.

 

Ryan

Attached Files



#10 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:15 AM

Posted 16 July 2015 - 11:09 AM

Those look OK.  What about the rest of the diagnostics?

 

If they all pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users