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BSOD or Random Restarting


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25 replies to this topic

#1 tcreese

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Posted 13 July 2015 - 03:17 PM

Fixing a friend's computer; he says it's restarting randomly and I was also able to take this photo of one of the BSOD.  He's had it previously fixed (guessing a year ago) and says it's nothing with the hardware (although I'm not certain about that yet).  I also attatched a couple photos of the recent Event IDs that were either Error or Warning.  I also have dmp file to look at but it won't let me upload it on here (says I'm not permitted even though I am on the administrator account).  Any help with what direction to take to figure out the problem would be greatly appreciated.  Thank you!

Attached Files


Edited by computerxpds, 12 August 2015 - 05:56 PM.
Moved to BSOD forum from Windows 7


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#2 kaz20

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Posted 13 July 2015 - 03:33 PM

Possible issue could be Ram. Even though its 100%. Here is a link to diagnosing memory for WIn 7. Straight from the windows website.

 

http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer



#3 tcreese

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Posted 13 July 2015 - 03:46 PM

Thank you.  He's been asking me to fix it for a while and I think I tried that a week or so ago.  Although I don't recall seeing any results as I wasn't there when it finished.  I'll try it out now again to be sure though.



#4 tcreese

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Posted 13 July 2015 - 03:57 PM

Nope, ran through the Memory Diagnostics Tool without an issue although I could try again with an Extended test instead.



#5 hamluis

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Posted 14 July 2015 - 10:07 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 tcreese

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Posted 14 July 2015 - 12:28 PM

Thank you...

 

http://speccy.piriform.com/results/8DQeNfFf4vL6t4tI1UWOgSl

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by t (administrator) on 14-07-2015 at 13:26:12
Running from "C:\Users\t\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Studio XPS 9100 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/14/2015 00:33:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2015 04:55:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2015 03:34:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2015 11:56:44 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location G:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (07/13/2015 11:48:03 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/09/2015 06:07:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/09/2015 06:00:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/08/2015 04:30:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/08/2015 04:13:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2015 11:41:56 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

System errors:
=============
Error: (07/13/2015 04:57:46 PM) (Source: DCOM) (User: )
Description: {C98F04D7-CD30-4BB0-B7D7-8DD7448520F2}

Error: (07/13/2015 03:36:31 PM) (Source: DCOM) (User: )
Description: {C98F04D7-CD30-4BB0-B7D7-8DD7448520F2}

Error: (07/13/2015 11:46:40 AM) (Source: BugCheck) (User: )
Description: 0x0000001a (0x0000000000005003, 0xfffff70001080000, 0x000000000000e9da, 0x0000eb590001d3b4)C:\Windows\MEMORY.DMP071315-27315-01

Error: (07/13/2015 11:46:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:43:46 AM on ‎7/‎13/‎2015 was unexpected.

Error: (07/09/2015 06:23:20 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Boot Delay Start Service service failed to start due to the following error:
%%1053

Error: (07/09/2015 06:23:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Boot Delay Start Service service to connect.

Error: (07/09/2015 06:23:16 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Proxy Service service failed to start due to the following error:
%%1053

Error: (07/09/2015 06:23:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Proxy Service service to connect.

Error: (07/09/2015 06:23:15 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service failed to start due to the following error:
%%1053

Error: (07/09/2015 06:23:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Personal Firewall Service service to connect.

Microsoft Office Sessions:
=========================
Error: (07/14/2015 00:33:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2015 04:55:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2015 03:34:46 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2015 11:56:44 AM) (Source: Windows Backup)(User: )
Description: G:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)


Error: (07/13/2015 11:48:03 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/09/2015 06:07:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/09/2015 06:00:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/08/2015 04:30:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/08/2015 04:13:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/07/2015 11:41:56 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.144 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.203 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.203 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{3C378793-5288-0165-FCA4-D319D5E4A490}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI AVIVO64 Codecs (HKLM\...\{72E244E5-ABBF-4905-B29C-4A8BA9190A9C}) (Version: 11.6.0.10419 - ATI Technologies Inc.) Hidden
Bigasoft MP4 Converter 4.2.3.5213 (HKLM-x32\...\{3754F888-4D62-49DF-BCA9-ACD90A955A9C}_is1) (Version:  - Bigasoft Corporation)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blio (HKLM-x32\...\{400182B4-CA55-46A9-9D88-F8413DCFB36D}) (Version: 2.3.7140 - K-NFB Reading Technology, Inc.)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
ConvertHelper 2.2 (HKLM-x32\...\{27CC6AB1-E72B-4179-AF1A-EAE507EBAF51}_is1) (Version:  - DownloadHelper)
Cozi (HKLM-x32\...\{EA1F3D6C-A6F5-4CDC-B0D3-9C56C06B4D29}) (Version: 1.0.6505.38692 - Cozi Group, Inc.)
CPUID HWMonitor 1.27 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
Creative Audio Control Panel (HKLM-x32\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
Creative Software AutoUpdate (HKLM-x32\...\Creative Software AutoUpdate) (Version: 1.40 - Creative Technology Limited)
Creative Sound Blaster Properties x64 Edition (HKLM-x32\...\Creative Sound Blaster Properties x64 Edition) (Version:  - Creative Technology Limited)
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.0.2829 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.57 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.57 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{91AF2672-F5BC-42CF-8037-A9D2F92BBCC0}) (Version: 1.5.201.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft)
Dell Stage (HKLM-x32\...\{E2EBA7C0-8072-447F-856D-FFEE8D15B23B}) (Version: 1.5.201.0 - Fingertapps)
Dell Support Center (HKLM\...\{0090A87C-3E0E-43D4-AA71-A71B06563A4A}) (Version: 3.1.5803.11 - PC-Doctor, Inc.) Hidden
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.1.5803.11 - Dell Inc.)
Dell VideoStage  (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.) Hidden
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.2.0.1712 - CyberLink Corp.)
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
DVD Flick 1.3.0.7 (HKLM-x32\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
Fine Homebuilding Archive (HKLM-x32\...\{1220F660-9C32-4586-8636-E7D47EBD3593}) (Version: 1.00.0000 - )
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM-x32\...\{6C94A234-CA2C-4D3C-81E6-6AAA8069825D}) (Version: 2.5.5 - Garmin Ltd or its subsidiaries)
Google Chrome (HKCU\...\Google Chrome) (Version: 43.0.2357.132 - Google Inc.)
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.27.161 - Google, Inc.)
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Host OpenAL (HKLM-x32\...\Host OpenAL) (Version: 1.00 - Creative Technology Limited)
IHA_MessageCenter (HKLM-x32\...\{859963C1-E908-49E8-9FA3-9E833D717563}) (Version: 1.8.8 - Verizon)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Internet Explorer (HKLM-x32\...\{AA31EA7B-7917-4000-949B-38E91F848A25}) (Version: 8 - Microsoft Corporation) Hidden
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kits Configuration Installer (HKLM-x32\...\{B74E65FD-CC47-41C5-4B89-791A3F61942D}) (Version: 8.100.25984 - Microsoft) Hidden
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee SecurityCenter (HKLM-x32\...\MSC) (Version: 14.0.1076 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.354 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Games for Windows - LIVE (HKLM-x32\...\{2C9EE786-1DDB-4C98-8FA4-B1B9B5A66B77}) (Version: 3.1.186.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40620.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 39.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-US)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.0.1 - Mozilla)
Mozilla Thunderbird 38.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 38.0.1 (x86 en-US)) (Version: 38.0.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA PhysX (HKLM-x32\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
PhotoShowExpress (HKLM-x32\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Plants vs. Zombies: Game of the Year (HKLM-x32\...\Steam App 3590) (Version:  - PopCap)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Plex Media Server (HKLM-x32\...\{8DAEC081-781E-42B6-AF13-366D8CEF94A5}) (Version: 0.9.914 - Plex, Inc.) Hidden
Plex Media Server (HKLM-x32\...\{9eb61479-6f2f-43c4-bfe8-12a7ea9d1acb}) (Version: 0.9.914 - Plex, Inc.)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.991 - Even Balance, Inc.)
QuickTime 7 (HKLM-x32\...\{627FFC10-CE0A-497F-BA2B-208CAC638010}) (Version: 7.77.80.95 - Apple Inc.)
Rapture3D 2.3.26 Game (HKLM-x32\...\{D2FCA41E-AC01-4DCD-B3A7-DC9E32363065}}_is1) (Version:  - Blue Ripple Sound)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden
SDK Debuggers (HKLM-x32\...\{9274C832-3D8A-A294-FDE8-8B9272357098}) (Version: 8.100.26936 - Microsoft Corporation) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden
Sound Blaster X-Fi (HKLM-x32\...\{C93170A0-CBF9-481F-B972-B4FA5AEE0E06}) (Version: 1.0 - Creative Technology Limited)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
System Requirements Lab CYRI (HKLM-x32\...\{943A8D28-80D6-41DC-AE94-81FEB42041BF}) (Version: 4.5.1.0 - Husdawg, LLC)
TrustedID (HKLM-x32\...\{C16A92EF-017B-4839-9C75-FBADB5A1FA27}) (Version: 5.0 - TrustedID)
TrustedID IDMonitor Identity Protection (HKLM-x32\...\{0E74474A-1CDF-4249-A507-CE8C1DCEC8BC}) (Version: 1.1.0 - TrustedID Inc)
TurboTax 2010 (HKLM-x32\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.76.0 - Verizon)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Winamp Detector Plug-in (HKCU\...\Winamp Detect) (Version: 1.0.0.1 - Nullsoft, Inc)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Software Development Kit for Windows 8.1 (HKLM-x32\...\{ed3a6e6d-9661-4357-abe4-fcc03dc57a07}) (Version: 8.100.26936 - Microsoft Corporation)
WPT Redistributables (HKLM-x32\...\{64F3FB9A-9250-B2D6-00B4-50BE0358AEE8}) (Version: 8.100.26936 - Microsoft) Hidden
WPTx64 (HKLM-x32\...\{BFF81CB5-E8C7-4184-FBB4-74ADFBC6CCCB}) (Version: 8.100.26936 - Microsoft) Hidden
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)

========================= Memory info: ===================================
Percentage of memory in use: 12%
Total physical RAM: 18422.89 MB
Available physical RAM: 16094.35 MB
Total Virtual: 36844 MB
Available Virtual: 33359.82 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:915.11 GB) (Free:686.3 GB) NTFS

========================= Users: ========================================
User accounts for \\T-PC

Administrator            Guest                    t                        

**** End of log ****


Edited by hamluis, 14 July 2015 - 12:46 PM.


#7 hamluis

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Posted 14 July 2015 - 12:59 PM

I'm a little confused...the hard drive doesn't appear to support SMART.  Can you take a look and tell me the manufacturer and model of the hard drive?

 

If SMART support/monitoring is turned off in the BIOS, please turn it on.

 

Louis



#8 tcreese

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Posted 14 July 2015 - 01:28 PM

Weird, I checked the BIOS and it's enabled.  Searching the model number it's 2 Western Digital 500 GB hard drives (I believe setup as RAID 0).  When I look at Device Manager the drives show up as just ARRAY0.

Attached Files



#9 hamluis

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Posted 14 July 2015 - 06:33 PM

That's really what I wanted to know...if there were two drives set up as RAID 0.

 

Are you overclocking your system?  If so, please return to default values in the BIOS.

 

The Memory Management error...can have several causes.

 

FWIW:  http://www.sevenforums.com/bsod-help-support/204400-bsod-memory-management-error-0x000000a1-i-think.html

 

Louis



#10 tcreese

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Posted 14 July 2015 - 07:39 PM

No overclocking.

 

I'm attempting the driver verifier as instructed in that thread and now when the computer starts after the initial Windows screen appears the screen just goes black with only the mouse pointer shown (and able to move).  I can't even get it into safe mode currently when starting up.



#11 tcreese

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Posted 14 July 2015 - 08:01 PM

Got it to run again, at first in safe mode, and now just as normal.  Got a message that windows received a critcal error and will shutdown in 1 minute.  Restarted itself and when I looked to see if it had made a new DMP file, it hadn't.



#12 tcreese

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Posted 14 July 2015 - 08:20 PM

With verifier enabled I can only keep it running in safe mode (with network support).  My friend typically only uses the computer nowadays for checking stocks through E*Trade.  I had wondered if something having to do with that was causing problems as the site uses Flash and perhaps the issue stems from that.  He's also told me that the computer will get stuck/freeze when shutting down.  I haven'd experienced this with his computer yet but am wondering if it's because I hadn't been using anything on his computer that is causing that issue on shutdown.



#13 hamluis

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Posted 15 July 2015 - 09:44 AM

Please post a new MiniToolBox report, only reflecting Event Viewer data...do not check any of the other options.

 

Did you run any malware scans of this system?

 

Louis



#14 tcreese

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Posted 15 July 2015 - 12:28 PM

I ran various scans with Malwarebytes and a boot-time scan with Avast.  Right now I have him just using his computer as normal.  There hasn't been any crashes, restarting, or freezing on shutdown since I've been putting more effort into figuring out his problem.  On some of the crashes he's had in the past there's sometimes been some digital artifacting on screen which I thought may have been an issue with either the graphic card driver or hardware.  I had updated the driver a couple weeks ago for him.  Not sure if he's had any artifacting since but has still had the other occasional issues.

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by t (administrator) on 15-07-2015 at 13:22:55
Running from "C:\Users\t\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Studio XPS 9100 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/15/2015 11:57:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/15/2015 10:58:33 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location G:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (07/15/2015 10:49:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 11:27:59 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start

Error: (07/14/2015 11:27:56 PM) (Source: Wininit) (User: )
Description: A critical system process, C:\Windows\system32\lsass.exe, failed with status code c0000005.  The machine must now be restarted.

Error: (07/14/2015 11:26:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 11:25:39 PM) (Source: AVLogEvent) (User: NT AUTHORITY)
Description: McShield failed to start because it is not trusted.
Error Code:a7f40905

Error: (07/14/2015 11:25:39 PM) (Source: AVLogEvent) (User: NT AUTHORITY)
Description: Failed to load a dependant module.
Error Code:a7f42003

Error: (07/14/2015 09:05:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 09:04:15 PM) (Source: AVLogEvent) (User: NT AUTHORITY)
Description: McShield failed to start because it is not trusted.
Error Code:a7f40905


System errors:
=============
Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The BFE service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:
%%1722

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service failed to start due to the following error:
%%1069

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The Spooler service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error:
%%1722

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (07/14/2015 11:28:30 PM) (Source: Microsoft-Windows-TaskScheduler) (User: NT AUTHORITY)
Description: Task Scheduler service failed to initialize idle state detection module. Idle tasks may not be started as required. Additional Data: Error Value: 1747.

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The WLAN AutoConfig service depends on the Extensible Authentication Protocol service which failed to start because of the following error:
%%1068

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The Extensible Authentication Protocol service depends on the CNG Key Isolation service which failed to start because of the following error:
%%1053

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The CNG Key Isolation service failed to start due to the following error:
%%1053

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the CNG Key Isolation service to connect.

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1069

Error: (07/14/2015 11:28:30 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1069


Microsoft Office Sessions:
=========================
Error: (07/15/2015 11:57:55 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\Program Files (x86)\Cozi Express\CoziExpress.exe

Error: (07/15/2015 10:58:33 AM) (Source: Windows Backup)(User: )
Description: G:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (07/15/2015 10:49:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 11:27:59 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/14/2015 11:27:56 PM) (Source: Wininit)(User: )
Description: C:\Windows\system32\lsass.exec0000005

Error: (07/14/2015 11:26:18 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 11:25:39 PM) (Source: AVLogEvent)(User: NT AUTHORITY)
Description: a7f40905

Error: (07/14/2015 11:25:39 PM) (Source: AVLogEvent)(User: NT AUTHORITY)
Description: a7f42003

Error: (07/14/2015 09:05:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2015 09:04:15 PM) (Source: AVLogEvent)(User: NT AUTHORITY)
Description: a7f40905


**** End of log ****
 



#15 hamluis

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Posted 15 July 2015 - 04:10 PM

I'd have to suspect malware, to be honest.

 

Anytime DHCP, AV, and various other services appear to be dysfunctional...I'd run the topic through the Am I Infected forum before assuming that it's NOT malware.

 

If given a clean bill of health in AII, I would then assure myself that it's a legal install and probably consider a repair install of Win 7.

 

Louis






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