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Is it a driver issue, or just heat?


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#1 spelingchampeon

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Posted 13 July 2015 - 02:44 PM

· OS - Windows 7 SP1  x64
· What was original installed OS on system? Wndows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Yes
· Age of system (hardware) 4 years
· Age of OS installation - have you re-installed the OS? Yes

· CPU: Intel Core i7 2820QM  @ 2.30GHz
· Video Card: Dual Radeon HD 6990M

· Hard Drives: Dual TOSHIBA MK5061GSY in Raid 0 configuration
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer: Dell
· Exact model number (if laptop, check label on bottom): Alienware M18X R1

· Laptop or Desktop?
Laptop

 

I'm working on a friends laptop (he lives in another state, and had to ship the laptop to me) that was suffering from repeated BSOD's and multiple issues with screen anomalies, and he has asked me to troubleshoot it for him. He had previously contacted Dell in regards to what was happening, and they said his motherboard, or a video card is probably defective,

 

**The drives have passed multiple HD tests (HD Tune - Chkdsk and the Fujitsu software). I have tested the memory with MEMTEST86 for 7 passes. No errors where found, however, I did NOT test the ram independently.**

 

Prior to receiving the laptop, I walked my friend through the process of wiping the system using the recovery drive, and told him to install all pertinent updates (Windows Updates were set to AUTO), and I had him update the video drivers to the latest available from AMD. He started getting lockups/BSOD almost immediately after finishing. He sent me the laptop and I started by wiping the drives using the recovery partition again. I ran the laptop through basic stuff (updates, driver installs etc etc), but I did NOT update the video card drivers, they are still on 9.3.0.0. I did NOT update the video card BIOS either.

 

I did take both video card fans out and cleaned the fins with a soft paint brush, and removed the dust that was blocking the intake/exhaust.

On day 2, I got 1 BSOD and 1 time where the screen went blue lines. Another time it went to an all gray screen. Each time it locked up, I had to hold the power button down to reboot.

I ran HWinfo64, and saw that both video cards were running within 5-6 degrees of each other. 

 

Rogers-screenshot3.jpg

 

I flashed the MB BIOS to A05, and also updated the Intel chipset driver in Device Manager. At one point, the laptop screen froze on me, and I let it sit for a while (the HD LED was flickering, so I knew the computer was doing something). After a bit, it rebooted on it's own, however the screen was screwed up. What should have been on the left side, was on the right.. and the right side was on the left (this very same thing happened to the owner, and was identical to his picture below:

 

rogers-split-screen.jpg

After I received the BSOD's, I ran SPECCY.. which came back with the notification that I was not in Crossfire mode. I opened AMD's Catalyst software, and I was a little surprised that the "Enable Crossfire" box was unchecked. I checked it and rebooted. That was in mid-June. I have included GPU-Z results, as well as CrystalDiskInfo.

 

I've been running Unigen Heaven 4.0 and AvP D3D11 benchmarks and I've only had one BSOD once since enabling Crossfire (it was rebooting after running Driver Verifier in the Sysnative file), and I have had the laptop sitting on CoolerMaster laptop fan. I know the temps are a little lower, so now I'm trying to guess, is this thing 'more' stable because of the Crossfire, the cooling fan, or is it because I haven't changed the video drivers?

 

Any help or suggestions would be great, thanks!

Attached Files



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#2 usasma

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Posted 13 July 2015 - 06:18 PM

GPU Temp2 got as high as 88ºC - high, but not melting.

Video artifacting on the screen - especially while you're stressing the graphics

 

Only 231 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Lot's more Live Kernel Events than BSOD's - Please do the following:
 

- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

Most of the symptoms and error messages refer to video - so I suspect a problem with the video card(s) or their connections.

DO NOT use the video drivers from AMD - ONLY use the video drivers from Dell.  Dell does extra things to the video drivers that AMD does not - and the AMD drivers may not function properly on the system.

I suspect that this is a hardware problem, but follow the instructions here to be sure:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532

But, the last memory dump was Driver Verifier enabled and it blames bflwfx64.sys - the Bigfoot Networks Bandwidth Control Wireless NDIS Light Weight Filter driver

www.carrona.org/drivers/driver.php?id=bflwfx64.sys

As you're not having networking problems, I have to wonder if this event isn't significant or related to your current problems.

Regardless, the Bigfoot network problems stem from outdated drivers - so I'd suggest updating all Bigfoot related drivers/software on the system (both wired and wireless)

 

Turn off Driver Verifier as it's not needed at this point.  To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nusb3hub.sys                Thu Feb 10 00:52:32 2011 (4D537D20)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)}Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
 
nusb3xhc.sys                Thu Feb 10 00:52:33 2011 (4D537D21)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)}Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
 


Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Mon Jul 13 13:54:45.544 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071315-14773-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:00:12.434[/B]
*** WARNING: Unable to verify timestamp for bflwfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
Probably caused by :[B]bflwfx64.sys ( bflwfx64+55d8 )[/B]
BugCheck [B]C4, {0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000000, caller is trying to allocate zero bytes
Arg2: 0000000000000000, current IRQL
Arg3: 0000000000000000, pool type
Arg4: 0000000000000000, number of bytes
BUGCHECK_STR:  0xc4_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xc4_0_VRF_bflwfx64+55d8[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 11 19:16:08.414 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061115-15646-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:10:46.289[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+22402 )[/B]
BugCheck [B]A0000001, {5, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0xa0000001]Unknown bugcheck code (a0000001)[/url]
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  SynTPEnh.exe
FAILURE_BUCKET_ID: [B]X64_0xA0000001_atikmdag+22402[/B]
CPUID:        "Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2292[/B]
  BIOS Version                  A05
  BIOS Release Date             11/29/2011
  Manufacturer                  Alienware
  Product Name                  M18xR1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  9 21:06:58.523 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060915-26036-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime:[B]0 days 0:35:39.398[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+8db8 )[/B]
BugCheck [B]116, {fffffa800deec010, fffff8800426edb8, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800deec010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800426edb8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2292[/B]
  BIOS Version                  A05
  BIOS Release Date             11/29/2011
  Manufacturer                  Alienware
  Product Name                  M18xR1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  9 19:18:11.206 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060915-29406-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 1:19:25.080[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]atikmpag.sys ( atikmpag+8db8 )[/B]
BugCheck [B]116, {fffffa80154bd010, fffff88004911db8, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa80154bd010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004911db8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2292[/B]
  BIOS Version                  A05
  BIOS Release Date             11/29/2011
  Manufacturer                  Alienware
  Product Name                  M18xR1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  9 17:54:41.349 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060915-58500-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17592.amd64fre.win7sp1_gdr.110408-1631
System Uptime:[B]0 days 4:40:16.239[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]1000009F, {4, 258, fffffa800d388b60, fffff80000b9c3d0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa800d388b60, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c3d0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x9F_4_atikmpag_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2292[/B]
  BIOS Version                  A05
  BIOS Release Date             11/29/2011
  Manufacturer                  Alienware
  Product Name                  M18xR1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Mon Jul 13 13:54:45.544 2015 (UTC - 4:00)**************************
PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
stdcfltn.sys                Fri Aug 20 14:05:01 2010 (4C6EC3CD)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
bflwfx64.sys                Thu Mar 10 10:08:25 2011 (4D78E969)
trufos.sys                  Wed Mar  6 06:47:58 2013 (51372CEE)
avc3.sys                    Thu Apr 11 04:31:58 2013 (516674FE)
gzflt.sys                   Mon Apr 22 06:21:00 2013 (51750F0C)
bdfwfpf.sys                 Tue Jul  2 07:03:14 2013 (51D2B372)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 11 19:16:08.414 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
btwampfl.sys                Mon Jul 12 21:41:18 2010 (4C3BC43E)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
rikvm_9EC60124.sys          Tue Oct  5 05:18:29 2010 (4CAAED65)
SynTP.sys                   Thu Oct 14 21:31:11 2010 (4CB7AEDF)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Accelern.sys                Mon Dec 13 12:33:51 2010 (4D0658FF)
stwrt64.sys                 Thu Jan  6 20:39:46 2011 (4D266EE2)
CtClsFlt.sys                Wed Jan 19 22:20:46 2011 (4D37AA0E)
[COLOR=RED][B]nusb3hub.sys                Thu Feb 10 00:52:32 2011 (4D537D20)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Thu Feb 10 00:52:33 2011 (4D537D21)[/B][/COLOR]
RtsPStor.sys                Fri Feb 11 08:21:07 2011 (4D5537C3)
Ak27x64.sys                 Tue Feb 22 11:29:32 2011 (4D63E46C)
AtihdW76.sys                Thu Mar 31 03:15:43 2011 (4D942A1F)
atikmpag.sys                Thu Oct 25 11:32:20 2012 (50895B84)
atikmdag.sys                Thu Oct 25 12:25:32 2012 (508967FC)
[/font]
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=rikvm_9EC60124.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Accelern.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=Ak27x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 spelingchampeon

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Posted 16 July 2015 - 08:43 PM

First of all, THANK YOU for replying, and for your suggestions. Due to my schedule, it will take me a few nights to get some of them done. I did start tonight with zipping up my Custom View file. After finishing that, I downloaded and ran Furmark on basic settings except I changed the display settings to 1920 x 1080. I started Furmark, and it crashed within a second or two. As a matter of fact, it crashed so hard, the power brick went black. I had to unplug the power supply to reset it. I ran Furmark again with the default display settings 1280 x 720, and checked "post xf, burn in, xtreme burn in, dynamic background". I ran it for 20 minutes, with the temperature getting to 85C and holding steady for the last 8 minutes or so. I'll continue testing tomorrow night. Thanks again

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 18 July 2015 - 05:17 AM

Before each of the last couple of shutdowns, there was a problem with the SftService - a component of the SoftThinks Agent Service, which in turn is a component of the Dell DataSafe Local Backup utility.  First try disabling the service in services.msc  If that doesn't help, then uninstall the Softthinks Agent Service software (or the Dell DataSafe Local Backup program).

 

BitDefender may also be having some problems.  Try uninstalling it, then download and install a fresh copy of the latest version that's compatible with your system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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