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Must Press Spacebar or HP Splash Screen Hangs Indefinitely


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#1 tdelarme

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Posted 13 July 2015 - 01:17 PM

HP Envy m6-1205dx

 

Weirdest thing ever... A little background first. I had a VERY hard time getting this computer to do a recovery to factory settings. After about 11 attempts switching between recovery partition, disc set ordered from HP, and the recovery discs I made from the computer it FINALLY finished. (All other attempts I got a message that said recovery failed and then had the option of three choices...something like "View Log" "Save Log' and "Retry") What I did that FINALLY let the recovery finish all the way was to press the spacebar on keyboard every time the HP splash screen came up. Then, the little white circles under the hp logo would start moving and it would go on to the next part of the software/driver installation. Now, however, every time I restart the computer I HAVE to press the spacebar once or it just hangs on the hp splash screen. I have done ALL windows updates and all driver updates via HP website. The only additional software I have installed is Mozilla Firefox. I have reset BIOS to factory defaults - Secure Boot back on since I had to disable it to install with discs. Little things like time & date are correct. I've run diagnostic on all hardware and it passes.
PLEASE HELP!!!! I have never encountered anything like this before and I am at a loss as to how to fix it!!!!!!!!!!

 

Any ideas?? Anybody?
 
Thank-you for taking the time to respond!!!

 

Tiff



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#2 usasma

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Posted 15 July 2015 - 04:45 PM

I've worked a lot of this model (at work) and have never had this happen to me.

 

The only untoward thing I notice is that you had to disable SecureBoot in order to reinstall.  This brings up 2 points:

1)  The system shouldn't boot unless SecureBoot is disabled (unless the restore program re-enabled it - HP might have built that into the recovery).

2)  You shouldn't need to disable SecureBoot to install from media that you created or from HP provided media.

 

Here's our standard repair sequence (do it in this order):

- Startup/Automatic Repair

- DISM/SFC

- System Restore

- Refresh

- Reset (backup your data first)

- Wipe and Reset from recovery media (backup your data first)

 

Here's the instructions for DISM/SFC:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

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