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DVD Drive disappears, and now ISOs won't mount?


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#1 green0ovrs

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Posted 13 July 2015 - 12:37 PM

A few days ago...

I noticed that my optical drive wasn't showing up in Windows Explorer anymore. This happened a while ago on my old laptop, so I figured I'd do the steps I did before to fix the error. When this didn't fix it. I searched around online a little, but found nothing to made the drive re-appear. The drive still works in my other operating systems (dual-boot setup) and it sounds to me like it's reading the disc... just doesn't show up in Windows. Well, I put it off, and figured I'd deal with it later.

 

Today...

Today, I downloaded the Windows Phone SDK from DreamSpark, which was packaged in an ISO. Daemon tools failed after a few moments with the error code: 8. I looked this up online but I couldn't find anyone else who got error 8. So, I used the Windows 8.1 built-in ISO mounter to open the disc image but to no avail. It gave me a generic error about not being able to mount the file at the moment. I've tried a few things, applied updates, and restarted the computer several times, but the optical drive still won't show up and my computer still won't mount disc images.

 

I'm assuming the optical drive's sudden disappearance and the operating system's sudden refusal to open ISOs are connected. Any ideas? I can't find anyone on Google who has this same problem (or solutions that work for me). Re-installing Windows is an option but I'd much rather not!

 

Thanks in advance!

 

-green0ovrs



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#2 green0ovrs

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Posted 14 July 2015 - 07:10 AM

Sorry to have to bump this but it's really important and pretty much every topic but mine is receiving support.



#3 dc3

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Posted 14 July 2015 - 07:31 AM

Have you tried replacing the driver in the Device Manager?


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#4 green0ovrs

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Posted 14 July 2015 - 07:48 AM

Thanks for the reply, I tried re-installing the driver, but it still has a warning symbol next to it. In Properties, it's status is: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). I've read some articles on corrupted registry keys, but none of the ones I tried worked. I do have registry backups, but the last one I made was last month and I've installed a few programs since then.



#5 dc3

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Posted 14 July 2015 - 07:59 AM

What is the make and model of this computer?

 

Do you have the installation disc?


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#6 green0ovrs

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Posted 14 July 2015 - 09:51 AM

HP Notebook 15-f162dx. I created recovery media on a USB.



#7 dc3

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Posted 14 July 2015 - 10:06 AM

Have you tried the recovery media?


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#8 green0ovrs

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Posted 14 July 2015 - 10:15 AM

Not yet. I found an article online about Code 19. It told me to delete the UpperClass and LowerClass filters from the registry. After I booted back up the DVD drive came back. Now I'm testing ISOs. Thanks for all of your help!



#9 dc3

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Posted 14 July 2015 - 10:24 AM

Since this required a registry edit I usually will save this as a last resort.  If mistakes are made while editing the registry it can result in an inoperable computer.

 

I'm glad this worked for you. :thumbup2:


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#10 green0ovrs

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Posted 14 July 2015 - 10:25 AM

Since this required a registry edit I usually will save this as a last resort.  If mistakes are made while editing the registry it can result in an inoperable computer.

 

I'm glad this worked for you. :thumbup2:

Yeah, I made a backup before proceeding. ISOs now mount. Have a good week!






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