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Google Chrome problem


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#1 durkinjt

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Posted 12 July 2015 - 02:49 PM

Out of nowhere, all of a sudden I keep getting "this program is not available" messages, read that it had something to do with Google Chrome, so I reset Chrome, then re-installed it. No change. Need a little help. T.I.A. Does not happen in I.E.



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#2 buddy215

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Posted 12 July 2015 - 03:53 PM

Did you remove your Chrome profile during the uninstall of Chrome? Chrome should give you that option when uninstalling from the list of installed programs.

 

It would be a good idea while Chrome is installed to use Download Revo Uninstaller Freeware to uninstall Google Chrome including your Chrome profile. Use Revo in Advanced Mode.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 durkinjt

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Posted 12 July 2015 - 06:29 PM

Did you remove your Chrome profile during the uninstall of Chrome? Chrome should give you that option when uninstalling from the list of installed programs.

 

It would be a good idea while Chrome is installed to use Download Revo Uninstaller Freeware to uninstall Google Chrome including your Chrome profile. Use Revo in Advanced Mode.

Thanks for the replies, I use a program called Pro Uninstaller, that wipes out everything associated with the program. so I am sure the profile was erased also.



#4 buddy215

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Posted 12 July 2015 - 08:44 PM

So, is Google Chrome installed now or not?

If not, then reinstall. If the problem still exists I suggest you not use Pro Uninstaller but use Revo in Advanced Mode.

EDIT: Be sure to get a fresh copy of the Google Chrome installer from here: Google on Windows 8.1

 

From the web:

Open the Task Manager and close all Chrome processes. Chrome may not properly uninstall if it is running in the background. You can try to close all of these background processes using the Task Manager.
  • Press ^ Ctrl+ Shift+ Esc to open the Task manager.
  • Select any instance of Chrome in the Applications tab and click End Task.
  • Click the Processes tab, select each "chrome.exe" entry, and click End Process. If you don't see a Processes tab, click the "More details" button at the bottom of the Task Manager window.
  • Try uninstalling again after all tasks have been closed.

Be sure to be in an administrator's account when attempting to uninstall Google Chrome.

 

I would bet that the Pro UNInstaller came with adware. Check that, too.

 

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

Edited by buddy215, 12 July 2015 - 08:54 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#5 durkinjt

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Posted 13 July 2015 - 10:53 AM

 

So, is Google Chrome installed now or not?

If not, then reinstall. If the problem still exists I suggest you not use Pro Uninstaller but use Revo in Advanced Mode.

EDIT: Be sure to get a fresh copy of the Google Chrome installer from here: Google on Windows 8.1

 

From the web:

Open the Task Manager and close all Chrome processes. Chrome may not properly uninstall if it is running in the background. You can try to close all of these background processes using the Task Manager.
  • Press ^ Ctrl+⇧ Shift+⎋ Esc to open the Task manager.
  • Select any instance of Chrome in the Applications tab and click End Task.
  • Click the Processes tab, select each "chrome.exe" entry, and click End Process. If you don't see a Processes tab, click the "More details" button at the bottom of the Task Manager window.
  • Try uninstalling again after all tasks have been closed.

Be sure to be in an administrator's account when attempting to uninstall Google Chrome.

 

I would bet that the Pro UNInstaller came with adware. Check that, too.

 

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

Buddy, thanks for the reply. Have done all you suggested. Will keep you posted.

 



#6 durkinjt

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Posted 14 July 2015 - 12:40 PM

 

 

So, is Google Chrome installed now or not?

If not, then reinstall. If the problem still exists I suggest you not use Pro Uninstaller but use Revo in Advanced Mode.

EDIT: Be sure to get a fresh copy of the Google Chrome installer from here: Google on Windows 8.1

 

From the web:

Open the Task Manager and close all Chrome processes. Chrome may not properly uninstall if it is running in the background. You can try to close all of these background processes using the Task Manager.
  • Press ^ Ctrl+⇧ Shift+⎋ Esc to open the Task manager.
  • Select any instance of Chrome in the Applications tab and click End Task.
  • Click the Processes tab, select each "chrome.exe" entry, and click End Process. If you don't see a Processes tab, click the "More details" button at the bottom of the Task Manager window.
  • Try uninstalling again after all tasks have been closed.

Be sure to be in an administrator's account when attempting to uninstall Google Chrome.

 

I would bet that the Pro UNInstaller came with adware. Check that, too.

 

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

Buddy, thanks for the reply. Have done all you suggested. Will keep you posted.

 

 

2 Days now, so far no problems.






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