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Posted 12 July 2015 - 02:15 PM
Posted 12 July 2015 - 03:44 PM
Try using a different keyboard. Let us know the results.
Posted 12 July 2015 - 05:13 PM
If it has a USB port you can still use another keyboard.
Posted 12 July 2015 - 05:37 PM
On the web there is a comment on the same problem as yours...here is the comment and it might be worth a try. Many laptops have a fn key.
pressing "fn + num lock" will fix this. If you dont have a num lock key you will need to press "fn + caps lock" instead
Posted 12 July 2015 - 05:58 PM
Didn't have much hope that it would. So, do you have access to another keyboard? A dirty or damaged keyboard is at the top of the list for causing your problem.
Edited by buddy215, 12 July 2015 - 05:58 PM.
Posted 13 July 2015 - 06:10 PM
Run "Ease of Access" to start On-Screen Keyboard which you can use mouse to type the user account password.
After you login to Windows OS upgrade or reinstall keyboard driver.
Posted 13 July 2015 - 06:37 PM
Your very welcome, any problem starting On-Screen Keyboard let me know.
Posted 23 July 2015 - 04:29 PM
Posted 23 July 2015 - 08:10 PM
Just want to be sure you understand that when I said...A dirty or damaged keyboard is at the top of the list for causing your problem.....that it means 'damaged' is not the same as 'dirty'.
You can not determine by looking at the top of the keyboard as to whether it is damaged or not. But before I would just assume a laptop keyboard is damaged I would want to do the minimum
test of plugging in another keyboard. Even if you don't have access to one it would be a good idea to spend the few dollars on getting one.
Posted 24 July 2015 - 02:55 AM
Press Windows logo key (also known as Windows key) and right click Computer select Manage and from Computer Management snap-in click Device Manager and expand Keyboards uninstall and if there is a option to delete the driver for the laptop keyboard selected, make sure On-Screen Keyboard is running because you will use it to open the Start Menu to restart the laptop.
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