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cyclic redundancy error


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#1 fatugly

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Posted 12 July 2015 - 01:58 PM

Installed  external hard drive for back up.
 
Got "cyclic redundancy error."
saved some files to it, but this error message occurred when I tried to save a document
 
Have windows 
 
grateful for any help

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Aura

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Posted 12 July 2015 - 02:15 PM

Hi fatugly :)

This error is often caused by errors on the drive, I suggest you to run a CHKDSK on it to fix the bad sectors present and recover the information if possible.

EndqYRa.pngCheck Disk (chkdsk)
Follow the instructions below to run a CHKDSK scan on your Windows partition;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command chkdsk /r (there's a space between "chkdsk" and "/r") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can be relatively long to complete. Give it all the time it needs to finish. Do not interrupt it for any reason there is, or you might be damaging your drive in the process and make your Windows unbootable. It's suggested to let this scan run overnight or when you leave the house for a few hours (when you go to work for example). If you are running this scan on a laptop, don't forget to leave it plugged in;

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#3 fatugly

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Posted 12 July 2015 - 02:32 PM

Thank you, Aura.

 

But just realized it was OK until last night when it was dropped...wonder if that was a problem.

will try your solution.

very grateful to you



#4 Aura

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Posted 12 July 2015 - 02:33 PM

If you dropped the hard drive and it started throwing that error, chances are that it broke at a physical level and will need to be replaced. So do a CHKDSK and if it persists, then consider changing it.

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#5 fatugly

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Posted 12 July 2015 - 02:44 PM

I only want to do the CHKDSK on the external hard drive...but it seems that it will do it on the whole computer.

Is there some way I can select the E external hard drive?



#6 Aura

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Posted 12 July 2015 - 02:44 PM

Yes, use this command instead.

chkdsk E: /r

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#7 fatugly

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Posted 12 July 2015 - 02:50 PM

Will try that later, Aura.

you are the best!!!!

 

Thank you for your help



#8 Aura

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Posted 12 July 2015 - 02:51 PM

No problem, you're welcome :)

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