I am a bit of a dinosaur and struggling to know what to do...?
The desktop on my computer has changed - most of the icons have changed from how they previously looked to small white squares with the letter 'e' in pale blue and a dark blue curved arrow pointing upwards.
When I try to click on any of the icons a pop up flashes up; it is a box with the heading "view and track downloads" then there is a word followed by .exe then the option to 'run' or 'save'. I currently have 18 of these boxes minimised at the bottom of my screen. Each time the word tends to be the word of the action tried followed by .exe eg iexplore.exe, rundl32.exe, rstrui.exe and so on.
The only way I can access the internet or my emails is by pressing the start button and right clicking internet explorer or read email.
My computer also has other users, but when I switch into their sections they are not affected at all.
I cannot do system restore because this just causes yet another pop up. I also spent 4 hours yesterday scanning the system with microsoft security essentials. I have tried starting it in safe mode and safe mode with networking and nothing helps. I actually don't really know what I am doing (which is probably obvious from this thread....)
My system is Windows Vista (not sure how I find out which version I am using?) and I am using Internet Explorer 9 (which I think I may have redownloaded yesterday). I also downloaded the little blue man holding a spanner from microsoft fix it yesterday (as I said, I don't know what I'm doing...?) I have even tried to use the 'repair computer' choice when pressing F8 and seeing the black screen with the choices for safe mode. I tried repair computer, safe mode, and safe mode with networking.
So as you can see I am clueless and useless.
Any help would be amazing - especially if you have managed to keep reading this debacle right to the end.....