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Windows Update keeps going back to install screen


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#1 astromandan

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Posted 11 July 2015 - 05:18 PM

I'm running Windows 7 Home Premium on an HP G61. When I run Windows Update, it tells me there are a lot of updates and when I click on "Install Updates" it goes to the "Preparing to Install" screen for about ten seconds and then goes right back to the list of updates and the "Install Updates" button. I've run the MS Update "Fix-it" program and also cleared the Windows\SoftwareDistribution\Downloads folder.



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#2 hamluis

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Posted 11 July 2015 - 05:57 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 astromandan

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Posted 12 July 2015 - 04:52 PM

I solved this one. The system tray was not displaying the Windows Update icon. If it had been, I would have seen that it was currently downloading updates. As soon as I turned on the icon (instead of just showing notifications), everything became clear.



#4 hamluis

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Posted 12 July 2015 - 05:15 PM

All good...thanks for letting us know :).

 

Happy computing :).

 

Louis






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