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Programs will no open, or error with 'stopped working', cannot fix myself


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9 replies to this topic

#1 KittyGoGo

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Posted 11 July 2015 - 05:00 AM

So about two months ago most programs on my PC stopped working. VLC and games. Things like GoogleChrome, uTorrent and Dropbox work alright. 

 

I have tried fiddling around and trying to fix things. Nothing has resolved the issue.

 

PC runs these programs in safe mode. I did not install or download anything during the time it stopped working. 

 

I have been hitting my head against a brick wall, please help!

 

One 'cleaner' program found system errors. Attached is the chkdsk log. When I try and run chkdsk/f myself, it says it is in use. 

 

Volume label is OS.
 
Glary Utilities 5 is verifying files (stage 1 of 3)...
  507904 file records processed.                                         
 
File verification completed.
  9828 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  0 EA records processed.                                           
 
  76 reparse records processed.                                      
 
Glary Utilities 5 is verifying indexes (stage 2 of 3)...
Index entry TMP0000000C54539B0646322E6C in index $I30 of file 22061 is incorrect.
Index entry TMP000~1 in index $I30 of file 22061 is incorrect.
Index entry Local State in index $I30 of file 189457 is incorrect.
Index entry LOCALS~1 in index $I30 of file 189457 is incorrect.
Index entry SA0DC1~1 in index $I30 of file 189457 is incorrect.
Index entry SA2F06~1 in index $I30 of file 189457 is incorrect.
Index entry SA3501~1 in index $I30 of file 189457 is incorrect.
Index entry SAD8B8~1 in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing Bloom in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing Csd Whitelist in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing Download in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing Download Whitelist in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing Extension Blacklist in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing Inclusion Whitelist in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing IP Blacklist in index $I30 of file 189457 is incorrect.
Index entry Safe Browsing UwS List in index $I30 of file 189457 is incorrect.
Index entry SAFEBR~1 in index $I30 of file 189457 is incorrect.
Index entry SAFEBR~2 in index $I30 of file 189457 is incorrect.
Index entry SAFEBR~3 in index $I30 of file 189457 is incorrect.
Index entry SAFEBR~4 in index $I30 of file 189457 is incorrect.
Index entry 2015_07_06_172645.reg in index $I30 of file 486938 is incorrect.
Index entry 205329~1.REG in index $I30 of file 486938 is incorrect.
  638266 index entries processed.                                        
 
Index verification completed.
 
Errors found.  Glary Utilities 5 cannot continue in read-only mode.
 
----------------------------------------------------------------------------
CheckDisk found 1 disk errors as follows:
C:\
 
 
Please help me out, I really miss my pc =(


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#2 Firehouse

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Posted 11 July 2015 - 05:18 AM

Hello,

 

Please download HDTune and install it to your system.

 

Go under Error Scan tab and make sure that primary partition is checked and that there's no checkmark on Quick Scan.

 

Scan will take up to 1 hour , depending on your hard drive size.

 

If all blocks are green, your hard drive is fine and i wil report to moderator for malware assistance.

 

IF one block at least turn red, you will have to make a backup and buy a new drive.

 

Attach a screenshot here

 

How to take a screenshot



#3 KittyGoGo

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Posted 11 July 2015 - 05:27 AM

Thanks so much Firehouse! Will do that right away!



#4 Firehouse

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Posted 11 July 2015 - 05:37 AM

Ok, when it's done you may post a link of image here :)



#5 hamluis

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Posted 11 July 2015 - 09:12 AM

My suggestion would be to uninstall Glary Utilities...and any other similar programs that you may have installed.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Then, do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 KittyGoGo

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Posted 11 July 2015 - 05:38 PM

So HD Tune is still running, no red blocks so far. 
 
 
Here is a screenshot. 
\Posted Image
 
Also , still waiting for Speccy to dl, however ran MiniToolBox. Here is the output.
 
MiniToolBox by Farbar  Version: 01-07-2015
Ran by RhiLee (administrator) on 12-07-2015 at 08:32:33
Running from "C:\Users\RhiLee\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: p6735a Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/11/2015 07:31:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 1.1.10.0, time stamp: 0x4dec1ec0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0x152c
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3
 
Error: (07/11/2015 07:27:38 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddWin32ServiceFiles: Unable to back up image of service AvastVBox COM Service since QueryServiceConfig API failed
System Error:
The system cannot find the file specified.
 
Error: (07/11/2015 07:25:43 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddWin32ServiceFiles: Unable to back up image of service AvastVBox COM Service since QueryServiceConfig API failed
System Error:
The system cannot find the file specified.
 
Error: (07/08/2015 06:40:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22
Faulting process id: 0x1220
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (07/08/2015 06:40:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22
Faulting process id: 0x12ec
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (07/08/2015 04:04:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 1.1.10.0, time stamp: 0x4dec1ec0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0xfac
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3
 
Error: (07/06/2015 07:43:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 1.1.10.0, time stamp: 0x4dec1ec0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0xc18
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3
 
Error: (07/06/2015 07:33:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 1.1.10.0, time stamp: 0x4dec1ec0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0x12a8
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3
 
Error: (07/06/2015 06:27:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 1.1.10.0, time stamp: 0x4dec1ec0
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000374
Fault offset: 0x000cea5f
Faulting process id: 0xce0
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3
 
Error: (07/06/2015 06:26:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: CCC.exe, version: 4.5.0.0, time stamp: 0x53ad0dcc
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22
Faulting process id: 0xf5c
Faulting application start time: 0xCCC.exe0
Faulting application path: CCC.exe1
Faulting module path: CCC.exe2
Report Id: CCC.exe3
 
System errors:
=============
Error: (07/11/2015 08:09:56 PM) (Source: Service Control Manager) (User: )
Description: The atksgt service failed to start due to the following error: 
%%1275
 
Error: (07/11/2015 08:09:56 PM) (Source: Application Popup) (User: )
Description: Driver atksgt.sys has been blocked from loading.
 
Error: (07/08/2015 06:45:57 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.
 
Error: (07/08/2015 06:45:55 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.
 
Error: (07/06/2015 07:31:14 PM) (Source: Service Control Manager) (User: )
Description: The atksgt service failed to start due to the following error: 
%%1275
 
Error: (07/06/2015 07:31:14 PM) (Source: Application Popup) (User: )
Description: Driver atksgt.sys has been blocked from loading.
 
Error: (07/06/2015 07:31:14 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error: 
%%1053
 
Error: (07/06/2015 07:31:14 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.
 
Error: (07/06/2015 07:30:30 PM) (Source: DCOM) (User: )
Description: {3EB3C877-1F16-487C-9050-104DBCD66683}
 
Error: (07/06/2015 07:29:55 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Microsoft Office Sessions:
=========================
Error: (07/11/2015 07:31:58 PM) (Source: Application Error)(User: )
Description: vlc.exe1.1.10.04dec1ec0ntdll.dll6.1.7601.1886955636317c0000374000cea5f152c01d0bbbc6d086aeaC:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Windows\SysWOW64\ntdll.dllac9d1ebb-27af-11e5-98a4-e06995960ef7
 
Error: (07/11/2015 07:27:38 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:  AddWin32ServiceFiles: Unable to back up image of service AvastVBox COM Service since QueryServiceConfig API failed
System Error:  The system cannot find the file specified.
 
Error: (07/11/2015 07:25:43 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:  AddWin32ServiceFiles: Unable to back up image of service AvastVBox COM Service since QueryServiceConfig API failed
System Error:  The system cannot find the file specified.
 
Error: (07/08/2015 06:40:43 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54ntdll.dll6.1.7601.18869556366f2c000037400000000000bfc22122001d0b959c711be69C:\Windows\system32\DllHost.exeC:\Windows\SYSTEM32\ntdll.dll04dd3b2d-254d-11e5-98a4-e06995960ef7
 
Error: (07/08/2015 06:40:36 PM) (Source: Application Error)(User: )
Description: DllHost.exe6.1.7600.163854a5bca54ntdll.dll6.1.7601.18869556366f2c000037400000000000bfc2212ec01d0b959c11bec59C:\Windows\system32\DllHost.exeC:\Windows\SYSTEM32\ntdll.dll00370b24-254d-11e5-98a4-e06995960ef7
 
Error: (07/08/2015 04:04:57 PM) (Source: Application Error)(User: )
Description: vlc.exe1.1.10.04dec1ec0ntdll.dll6.1.7601.1886955636317c0000374000cea5ffac01d0b943fa72ac8aC:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Windows\SysWOW64\ntdll.dll41ec7f53-2537-11e5-98a4-e06995960ef7
 
Error: (07/06/2015 07:43:55 PM) (Source: Application Error)(User: )
Description: vlc.exe1.1.10.04dec1ec0ntdll.dll6.1.7601.1886955636317c0000374000cea5fc1801d0b7d0442d32deC:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Windows\SysWOW64\ntdll.dll83b81adb-23c3-11e5-98a4-e06995960ef7
 
Error: (07/06/2015 07:33:22 PM) (Source: Application Error)(User: )
Description: vlc.exe1.1.10.04dec1ec0ntdll.dll6.1.7601.1886955636317c0000374000cea5f12a801d0b7cec6aabc8eC:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Windows\SysWOW64\ntdll.dll0ac8544a-23c2-11e5-98a4-e06995960ef7
 
Error: (07/06/2015 06:27:40 PM) (Source: Application Error)(User: )
Description: vlc.exe1.1.10.04dec1ec0ntdll.dll6.1.7601.1886955636317c0000374000cea5fce001d0b7c59b5c662dC:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Windows\SysWOW64\ntdll.dlldd313e60-23b8-11e5-a8f7-e06995960ef7
 
Error: (07/06/2015 06:26:17 PM) (Source: Application Error)(User: )
Description: CCC.exe4.5.0.053ad0dccntdll.dll6.1.7601.18869556366f2c000037400000000000bfc22f5c01d0b7c552d86e73C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exeC:\Windows\SYSTEM32\ntdll.dllabeb0e0f-23b8-11e5-a8f7-e06995960ef7
 
CodeIntegrity Errors:
===================================
  Date: 2014-02-04 13:36:21.448
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-02-04 13:36:21.248
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-02-04 13:36:21.079
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2014-02-04 13:36:20.876
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-09-24 17:46:08.655
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2012-09-24 17:46:08.581
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2011-07-31 13:47:19.865
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Stuff I can't delete\Windows\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6001.18000_none_6f8d0e60c043c672\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-31 13:47:19.800
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Stuff I can't delete\Windows\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6001.18000_none_6f8d0e60c043c672\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-31 13:47:19.732
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Stuff I can't delete\Windows\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6001.18000_none_6f8d0e60c043c672\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2011-07-31 13:41:02.139
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Stuff I can't delete\Windows\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6002.18005_none_f0780c78ec8773db\bcrypt.dll because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.3.300.257 - Adobe Systems Incorporated)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader X (10.1.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.5.635 - Adobe Systems, Inc.)
Agatha Christie - Peril at End House (HKLM-x32\...\WT089362) (Version: 2.2.0.95 - WildTangent) Hidden
Age of Mythology - The Titans Expansion (HKLM-x32\...\Age of Mythology Expansion Pack 1.0) (Version:  - )
Age of Mythology (HKLM-x32\...\Age of Mythology 1.0) (Version:  - )
AVG 2015 (HKLM\...\{3B3927B0-0A21-4B4C-9FF3-AB4C42E2AF79}) (Version: 15.0.4392 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{6E4BAAF0-7F23-41E5-B16B-4727B6FC0C6F}) (Version: 15.0.6081 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6081 - AVG Technologies)
Bejeweled 2 Deluxe (HKLM-x32\...\WT087428) (Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT087328) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WT089308) (Version: 2.2.0.95 - WildTangent) Hidden
Bounce Symphony (HKLM-x32\...\WT087330) (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WT089359) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WT087453) (Version: 2.2.0.95 - WildTangent) Hidden
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3210 - CyberLink Corp.)
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.45.1.0236 - DT Soft Ltd)
Dishonored (HKLM-x32\...\Steam App 205100) (Version: 1.0 - Bethesda Softworks)
Dora's World Adventure (HKLM-x32\...\WT087343) (Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.6.8 - Dropbox, Inc.)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.2.4412 - Hewlett-Packard) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.2.4412 - Hewlett-Packard)
e-tax 2013 (HKLM-x32\...\{FFF14233-FE39-4671-A38E-76FD8F24A879}) (Version: 0.8.509 - Australian Taxation Office)
e-tax 2014 (HKLM-x32\...\{42D5C0B2-A309-4F84-9BD7-5DDDFE6C09E1}) (Version: 2.8.758 - Australian Taxation Office)
Fable - The Lost Chapters (HKLM-x32\...\{C3C9EB3D-24FA-4462-B784-0EC6AAFCD2DD}) (Version: 1.00.0000 - Microsoft Game Studios) Hidden
Fable - The Lost Chapters (HKLM-x32\...\InstallShield_{C3C9EB3D-24FA-4462-B784-0EC6AAFCD2DD}) (Version: 1.00.0000 - Microsoft Game Studios)
Farm Frenzy (HKLM-x32\...\WT089328) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WT087361) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT087362) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKCU\...\Google Chrome) (Version: 43.0.2357.132 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
HL-2240D (HKLM-x32\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.0.6.0 - Brother Industries, Ltd.)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.2.4725 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.2.4517 - Hewlett-Packard)
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.2.4513 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{A40F60B1-F1E1-452E-96A5-FF97F9A2D102}) (Version: 3.1.2.4 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.2.4522 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6302.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217021FF}) (Version: 7.0.550 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.2.4412 - Hewlett-Packard) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.2.4412 - Hewlett-Packard)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML4 Parser (HKLM-x32\...\{01501EBA-EC35-4F9F-8889-3BE346E5DA13}) (Version: 1.0.0 - Microsoft Game Studios)
Mystery P.I. - The London Caper (HKLM-x32\...\WT089299) (Version: 2.2.0.95 - WildTangent) Hidden
NVIDIA PhysX (HKLM-x32\...\{46ED2B64-85C7-4E1F-920C-A555B21F2E4C}) (Version: 9.11.1111 - NVIDIA Corporation)
Oblivion (HKLM-x32\...\{35CB6715-41F8-4F99-8881-6FC75BF054B0}) (Version: 1.00.0000 - Bethesda Softworks)
PASW Statistics 18 (HKLM-x32\...\{C25215FC-5900-48B0-B93C-8D3379027312}) (Version: 18.0.0 - SPSS Inc.)
Penguins! (HKLM-x32\...\WT087394) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies (HKLM-x32\...\WT087501) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT087395) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT087396) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT087397) (Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.)
QuickTime (HKLM-x32\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version:  - Ralink)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.3219 - CyberLink Corp.) Hidden
Registry Repair 5.0.1.70 (HKLM-x32\...\Registry Repair) (Version: 5.0.1.70 - Glarysoft Ltd)
SeaTools for Windows 1.4.0.2 (HKLM-x32\...\SeaTools for Windows) (Version: 1.4.0.2 - Seagate Technology)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WT089307) (Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 1.1.10 (HKLM-x32\...\VLC media player) (Version: 1.1.10 - VideoLAN)
Windows98 SE driver (HKLM-x32\...\Windows98 SE driver_is1) (Version:  - Initio)
WinRAR 4.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.01.0 - win.rar GmbH)
World Cup Cricket 20-20 (HKLM-x32\...\WT089300) (Version: 2.2.0.95 - WildTangent) Hidden
Zuma Deluxe (HKLM-x32\...\WT087533) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 68%
Total physical RAM: 4078.54 MB
Available physical RAM: 1301.78 MB
Total Virtual: 8155.29 MB
Available Virtual: 5589.63 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:919.09 GB) (Free:255.53 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.32 GB) (Free:1.5 GB) NTFS
3 Drive e: (DA Inquisition 4) (CDROM) (Total:6.06 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\IALEX
 
Administrator            Guest                    RhiLee                   
 
**** End of log ****

Here is the Speccy summary.  http://speccy.piriform.com/results/f040wKkqvJCTwN8AySVgvgH
 
Mod Edit:  Merged posts- Hamluis.

Edited by hamluis, 11 July 2015 - 06:08 PM.


#7 hamluis

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Posted 11 July 2015 - 06:27 PM

You have a scheduled item for something called "RegAce", which appears to be a "registry cleaner/optimizer."  When was this uninstalled...and when did your problems begin?

 

You also have Registry Repair installed now, another such program.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

You have a variety of errors indicating also that Avast was installed on system.  Were Avast and AVG installed at the same time?

 

Java is outdated...making system more vulnerable to malware than it needs to be.

 

System     Process ID: 4      Memory Usage: 331 MB      Peak Memory Usage: 497 MB

 

IMO, that's out of line.

 

Your STOP 0xc0000374 errors typically seem to be caused by driver issues.  You reflect a number of driver issues, which inclines me to think that drivers are not the cause, but the situation where the problem manifests itself in Windows.  Just speculation on my part, but I don't think it would hurt to initiate a new topic in the Am I Infected forum before trying to pursue issues that may have their origin in malware.

 

You have complicated the possibilities, IMO, by also presenting a situation where there could be any number of damaged registry issues caused by your use of registry cleaning software.  In effect...I can't say what might be the real problems...I can only say what could be contributing factors.

 

Louis


Edited by hamluis, 11 July 2015 - 06:53 PM.


#8 KittyGoGo

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Posted 11 July 2015 - 06:44 PM

Must have missed the other registry repair programs, will uninstall them now. Will also update Java. 

 

Problems started with no reg repair programs and only Avast. Avast was one of the programs that kept freezing (the main initial problem with programs) so I uninstalled and switched to AVG. Tried a few reg repair programs in case that was the issue. Once I ran them I unistalled them, however obliviously missed one. 

 

Any other hints as to why programs aren't working? They run in safe mode, but nothing was installed around the time the pc stopped working. 

 

I also didnt realise using reg repair programs was a bad thing! Wont be doing that again in the future.


Edited by KittyGoGo, 11 July 2015 - 06:46 PM.


#9 KittyGoGo

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Posted 11 July 2015 - 06:58 PM

At this point I would be happy to just wipe the drive and reinstall Windows. Not sure how to though, but I was wondering if that is an easier option than trying to pinpoint what went wrong.

 

My only concern was that maybe it isnt a problem that a system restore would fix. 



#10 KittyGoGo

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Posted 11 July 2015 - 07:00 PM

HD Tune finished, no issues at this point. 

 

 

http://s3.postimg.org/z2hdqu0wz/Untitled.png

 

Untitled.jpg






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