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It started when I couldn't connect to my router...


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18 replies to this topic

#1 bu11dog

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Posted 11 July 2015 - 04:54 AM

Yesterday I started having difficulty connecting my laptop (window 7 OS) to our router. No one else in our house was having trouble connecting to the router, so I ran a malwarebytes scan that came up clean. I booted in safe mode and could connect to the Internet and the MB scan came up clean again. When I booted up regularly I could connect to the router again. Before going to bed last night I ran a McAffe scan that came up clean.

Today I tried connecting to the router and couldn't. I ran a MB scan and it came up clean. I booted in safe mode and couldn't connect to the router. I ran a scan and it came up clean.

I had a system restore point from last Thursday so I restored to that point. Now I can't connect to the router and MB won't scan. When I try a regular scan it stops and says Threat Scan was Cancelled right before the memory scan. If I customize my scan it stops right before whatever the first scan item is. Any ideas as to what's going on?

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#2 Firehouse

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Posted 11 July 2015 - 05:09 AM

Hello,

 

Please download MiniToolbox by Farbar  and save it to your desktop.

 

Run tool as Administrator and make sure that these options are checked :

 

  • Flush DNS
  • Reset IE Proxy Settings
  • Reset FF Proxy Settings (if you have Firefox installed)
  • List Installed Programs
  • List Partitions

Click Go and created log post here .

 

Scan with Malwarebytes AntiRootkit

 

Please download MBAR and save it to your desktop.

 

Run tool as Administrator, tool will extract itself, and then launch.

 

Click Next to accept terms and conditions, and click Update to obtain latest definitions.

 

If malware is found click on Cleanup button , but make sure that Create restore point option is checked before proceeding !

 

Program will ask you to restart, allow it to do so.


Edited by Firehouse, 11 July 2015 - 05:13 AM.


#3 bu11dog

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Posted 11 July 2015 - 10:46 AM

Running the MBAR now.  Got a message about a possible rootkit file, but wasn't sure if it was so followed the directions on the screen that said to click 'no' and run again if MBAR crashed.

 

 

Here is the log from Minibox

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Sumner (administrator) on 11-07-2015 at 11:38:57
Running from "C:\Users\Sumner\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 0862 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.194 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.5.155 - Adobe Systems, Inc.)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audible Download Manager (HKLM-x32\...\AudibleDownloadManager) (Version: 6.6.0.15 - Audible, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom Gigabit NetLink Controller (HKLM\...\{C91DCB72-F5BB-410D-A91A-314F5D1B4284}) (Version: 14.6.1.4 - Broadcom Corporation)
Camtasia Studio 8 (HKLM-x32\...\{DB93E2C2-851F-44B2-B09C-351D2C624AE1}) (Version: 8.0.4.1060 - TechSmith Corporation)
Cisco WebEx Meeting Center for Firefox or Chrome (HKLM-x32\...\{9F66288C-2DBA-42A8-916C-7ABDD0DD335C}) (Version: 8.29.3100 - Cisco WebEx LLC)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Combined Community Codec Pack 2013-11-27 (HKLM-x32\...\Combined Community Codec Pack_is1) (Version: 2013.11.27.0 - CCCP Project)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DraftDominator Version 15.0h (HKLM-x32\...\DraftDominator_is1) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 3.4.4 - Dropbox, Inc.)
Energy Management (HKLM-x32\...\{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 6.0.2.0 - Lenovo) Hidden
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 6.0.2.0 - Lenovo)
Fliqlo Screen Saver (HKLM-x32\...\Fliqlo) (Version:  - )
Free Fire Screensaver (HKLM-x32\...\Free Fire Screensaver) (Version:  - Laconic Software)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Drive (HKLM-x32\...\{CBC9F5FD-5CFA-4A33-81CD-369EAB77E3A6}) (Version: 1.22.9403.0223 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
H&R Block Deluxe + Efile + State 2013 (HKLM-x32\...\{EDE796DE-0A72-464D-9D21-F04BC41A092B}) (Version: 13.05.6502 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2014 (HKLM-x32\...\{BDA77C08-60A6-4AAB-B5A9-849ECF399A49}) (Version: 14.05.7401 - HRB Technology, LLC.)
H&R Block North Carolina 2013 (HKLM-x32\...\{C4C6B98D-F022-46B1-8932-63F76A6B7817}) (Version: 1.13.4001 - HRB Technology, LLC.)
H&R Block North Carolina 2014 (HKLM-x32\...\{CB878AB0-C315-4D74-8C6A-4291604D28F3}) (Version: 1.14.4201 - HRB Technology, LLC.)
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
iCloud (HKLM\...\{709A2D23-C25E-47B5-9268-CB6FEE648504}) (Version: 4.1.1.53 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{1927E640-A2C6-4BA7-8F43-FFD2AE3DFCF3}) (Version: 14.0.2000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.2.1004 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® Wireless Display (HKLM-x32\...\{F84906ED-BB54-4889-B131-FED9C9056FC8}) (Version: 2.0.27.0 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.32 - Irfan Skiljan)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.55.0 - JMicron Technology Corp.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lenovo Bluetooth with Enhanced Data Rate Software (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.7400 - Broadcom Corporation)
Lenovo DirectShare (HKLM-x32\...\{B2164CCB-C002-4B80-8550-7535D80DF237}) (Version: 1.0.1.38 - ArcSoft) Hidden
Lenovo DirectShare (HKLM-x32\...\InstallShield_{B2164CCB-C002-4B80-8550-7535D80DF237}) (Version: 1.0.1.38 - ArcSoft)
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ECC-B6BD-9C31E51D0333}) (Version: 1.10.1209.1 - Lenovo EasyCamera)
Lenovo EE Boot Optimizer (HKLM\...\Lenovo EE Boot Optimizer) (Version: 0.0.1.7 - Lenovo)
Lenovo Games Console (HKLM-x32\...\Lenovo Games Console) (Version: 1.2.6.436 - Oberon Media Inc.)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.1628 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.1628 - CyberLink Corp.)
Lenovo PowerDVD 10 (HKLM-x32\...\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.2318.52 - CyberLink Corp.) Hidden
Lenovo PowerDVD 10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.2318.52 - CyberLink Corp.)
Lenovo R.I.C. (Robust Intelligent Companion) (HKLM\...\Lenovo R.I.C. (Robust Intelligent Companion)) (Version: 1.0.10.1220 - Lenovo)
Lenovo Smile Dock (HKLM-x32\...\{9FFC4E8E-2E8F-4030-A5E4-27EC4A269F32}) (Version: 2.0.251.1 - DDNi) Hidden
Lenovo Smile Dock (HKLM-x32\...\Lenovo Smile Dock) (Version: 2.0.251.1 - DDNi)
Lenovo YouCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.3728 - CyberLink Corp.) Hidden
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.3728 - CyberLink Corp.)
LineupDominator Version 10.0a Full (HKLM-x32\...\LineupDominator_is1) (Version:  - )
Logitech Touch Mouse Server 1.0 (HKLM-x32\...\Logitech Touch Mouse Server) (Version: 1.0 - Logitech Inc.)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
McAfee AntiVirus Plus (HKLM-x32\...\MSC) (Version: 14.0.1076 - McAfee, Inc.)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.316 - McAfee, Inc.)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0011-0000-0000-0000000FF1CE}_PROPLUSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
mIRC (HKLM-x32\...\mIRC) (Version:  - )
Mozilla Firefox 37.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.1 (x86 en-US)) (Version: 37.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.46 - NETGEAR Inc.)
NVIDIA 3D Vision Controller Driver 301.42 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 301.42 - NVIDIA Corporation)
NVIDIA Graphics Driver 301.42 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 301.42 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.0213 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0213 - NVIDIA Corporation)
NVIDIA Update 1.8.15 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.8.15 - NVIDIA Corporation)
Oasis2Service 1.0 (HKLM-x32\...\{E50FC5DB-7CBD-407D-A46E-0C13E45BC386}) (Version: 1.0.0 - DDNi)
Onekey Theater (HKLM-x32\...\{D4B060B9-AD4A-4152-9D99-28B93C615AFE}) (Version: 2.0.2.8 - Lenovo) Hidden
Onekey Theater (HKLM-x32\...\InstallShield_{D4B060B9-AD4A-4152-9D99-28B93C615AFE}) (Version: 2.0.2.8 - Lenovo)
ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 3.0.7023 - ooVoo LLC.)
OverDrive for Windows (HKLM-x32\...\{36994F59-D10D-46DD-A040-C5D095C2A3E9}) (Version: 3.4.1 - OverDrive, Inc.)
Pdf995 (installed by H&R Block) (HKLM-x32\...\Pdf995) (Version:  - )
PdfEdit995 (installed by H&R Block) (HKLM-x32\...\PdfEdit995) (Version:  - )
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.0 - )
PokerStars.net (HKLM-x32\...\PokerStars.net) (Version:  - PokerStars.net)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.7108 - CyberLink Corp.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6339 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.30.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.30.0 - Renesas Electronics Corporation)
RTS Import Version 1.0b (HKLM-x32\...\RTS Import_is1) (Version:  - )
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SnagIt 8 (HKLM-x32\...\{DA0BF7AB-88EB-4675-8FA1-531EAD938821}) (Version: 8.2.3 - TechSmith Corporation)
Spotify (HKCU\...\Spotify) (Version: 0.8.5.1333.g822e0de8 - Spotify AB)
SRS Control Panel (HKLM\...\{F3C66EC8-2F33-452D-9CFF-E8C886B3ECC4}) (Version: 1.11.0200 - SRS Labs, Inc.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.5.1012 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.16.3 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0011-0000-0000-0000000FF1CE}_PROPLUSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Uplay (HKLM-x32\...\Uplay) (Version: 4.5 - Ubisoft)
UserGuide (HKLM-x32\...\{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.6 - Lenovo) Hidden
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.6 - Lenovo)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VeriFace (HKLM-x32\...\VeriFace) (Version: 4.0.1.0126 - Lenovo)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/02/2010 6.1.0.1) (HKLM\...\EA12B1FB53CE4E387C31A85236C41EF559B5E392) (Version: 12/02/2010 6.1.0.1 - Lenovo)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinRAR 4.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
WinZip (HKLM-x32\...\WinZip) (Version:  8.1 SR-1  (5266) - WinZip Computing, Inc.)
WinZip Self-Extractor (HKLM-x32\...\WinZip Self-Extractor) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 4039.86 MB
Available physical RAM: 1658.13 MB
Total Virtual: 8077.93 MB
Available Virtual: 5322.64 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:654.69 GB) (Free:497.96 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:28.91 GB) NTFS
3 Drive e: () (Removable) (Total:3.73 GB) (Free:3.73 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\SUMNER-PC
 
Administrator            Guest                    Sumner                   
UpdatusUser              
 
 
**** End of log ****


#4 Firehouse

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Posted 11 July 2015 - 11:02 AM

If there's any rootkit found click to cleanup to remove it. If you have problems like damaged services, internet connection, or other issues you may use fixdamage.exe which is located inside mbar folder. If asks you to do you want to continue , press Y .

 

======================================

 

I would advise you to uninstall couple of programs because you don't need them :

 

Adobe AIR

McAfee Security Scan Plus

SuperAntiSpyware

WinZip

WinZip Self Extractor

Safari

Pidgin

ooVoo (you can keep them if you use it )

 

You can also uninstall programs that you don't ever use .

 

=======================================

 

If you want to change antivirus if your subscription is expiring ,you can always try Avast! Free.



#5 bu11dog

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Posted 11 July 2015 - 12:12 PM

No root kits were found on the initial scan.

I was able to connect to the router for a few minutes and then it stopped again. I see a bunch of other networks in range but now mine isn't listed even though other devices are connected. I'll fixdamage.exe shortly.

I really appreciate all your help.

#6 bu11dog

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Posted 11 July 2015 - 12:49 PM

I just saw the fixdamage warning. Should I still run that even though no rootkit was found?

#7 Firehouse

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Posted 11 July 2015 - 01:14 PM

If you're experiencing problems,yes.



#8 bu11dog

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Posted 11 July 2015 - 03:54 PM

I ran fixdamage and rebooted. I was able to connect for a little while, but then lost connection. I rebooted and was able to connect again for a moment and then lost the connection again. One of the times I was connected I was able to update the definitions for MBAR and I'm running another scan now with the updated definitions.

#9 Firehouse

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Posted 11 July 2015 - 03:56 PM

Ok,sounds good to me.



#10 bu11dog

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Posted 11 July 2015 - 04:04 PM

Scan just finished and nothing was found. A couple of minutes into the actual scan I lost connection. It's still not connected. Any other thoughts?

#11 Firehouse

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Posted 11 July 2015 - 04:16 PM

Have you tried to reset router ? If problem still occurs,then problem must be in hardware.



#12 bu11dog

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Posted 11 July 2015 - 04:27 PM

I'll reset the router shortly. Hopefully that will enable me to stay connected consistently.

If it is hardware related is that something that can most likely be repaired?

#13 Firehouse

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Posted 11 July 2015 - 04:32 PM

MiniToolbox has successfully reset proxy,no rootkits so router remains suspect :)



#14 bu11dog

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Posted 11 July 2015 - 04:42 PM

Why would my other devices including my wife's work laptop be able to remain connected? That seems odd.

#15 Firehouse

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Posted 12 July 2015 - 01:50 AM

I can say that is due to laptop. You may also try to disable and enable adapter in Network And Sharing Center to see does it works.






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