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New laptop turns itself off


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#1 mediahero

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Posted 10 July 2015 - 04:40 PM

Hi all,

 

I hope you can help with this problem.

 

I bought a new laptop, a Dell with a 4K screen but a CPU and GPU that aren't really powerful enough to be in a laptop with a 4K screen. This was a week ago. I used it last weekend, and it turned itself off twice on Sunday -- both when trying to launch a game. 

 

I haven't switched it on all week but did tonight, and watched a little Netflix, then left it idle. A few minutes later, it just died again (this wasn't a power saving option automatically turning it off).

 

Looking at event viewer, there are 4 critical instances of shutting off without a clean shutdown. One was on Sunday night, which I don't remember... But I have a vague memory that it completely locked up and I held the power button down. And I think when it came back on, the desktop layout was a bit different.

 

Any ideas on what I can do to find out the problem? It was bought brand new from Dell and I am planning on returning it anyway as I find the 4K a pointless and counterproductive gimmick at this spec, and I wonder if the strain on the CPU/GPU is what's causing the dying.

 

It's an Inspiron 7548...

 

i7-5500U

Windows 8.1 (my first experience with Windows 8, I'm not a fan)

AM Radeon M7 270 4GB GPU

Intel HD Graphics 5500 onboard

16GB RAM

1TB HDD

 

 

 

 

This may be a problem for a separate thread: Also today, I made a Dell factory settings restore disk on USB (mostly to return it without my stuff on it), and left it connected after completion. After a while, the USB disconnection sound played, and I get a message saying the device has malfunctioned and cannot be read. I have disconnected and reconnected it a couple of times and same thing.


Edited by mediahero, 10 July 2015 - 04:42 PM.


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#2 blueelvis

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Posted 10 July 2015 - 04:41 PM

Hi mediahero& Welcome to the forums ^_^,

 

Kindly follow the instructions below and upload the ZIP file so that the problems could be analysed -

 

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

 

Let us know how it goes ^_^

 

 

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#3 mediahero

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Posted 10 July 2015 - 04:50 PM

Thanks for the welcome blueelvis. I'm not getting a BSOD though, just the laptop immediately turning itself off as though overheated -- should I still follow the same instructions?



#4 usasma

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Posted 12 July 2015 - 05:59 AM

Yes, follow the instructions anyway.  There's a lot of reports in there that we can use to analyze problems.

Also, I like to use this report when I see problems with systems turning themselves off (mostly it's the Event ID 41 errors):

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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