I hope you can help with this problem.
I bought a new laptop, a Dell with a 4K screen but a CPU and GPU that aren't really powerful enough to be in a laptop with a 4K screen. This was a week ago. I used it last weekend, and it turned itself off twice on Sunday -- both when trying to launch a game.
I haven't switched it on all week but did tonight, and watched a little Netflix, then left it idle. A few minutes later, it just died again (this wasn't a power saving option automatically turning it off).
Looking at event viewer, there are 4 critical instances of shutting off without a clean shutdown. One was on Sunday night, which I don't remember... But I have a vague memory that it completely locked up and I held the power button down. And I think when it came back on, the desktop layout was a bit different.
Any ideas on what I can do to find out the problem? It was bought brand new from Dell and I am planning on returning it anyway as I find the 4K a pointless and counterproductive gimmick at this spec, and I wonder if the strain on the CPU/GPU is what's causing the dying.
It's an Inspiron 7548...
Windows 8.1 (my first experience with Windows 8, I'm not a fan)
AM Radeon M7 270 4GB GPU
Intel HD Graphics 5500 onboard
This may be a problem for a separate thread: Also today, I made a Dell factory settings restore disk on USB (mostly to return it without my stuff on it), and left it connected after completion. After a while, the USB disconnection sound played, and I get a message saying the device has malfunctioned and cannot be read. I have disconnected and reconnected it a couple of times and same thing.
Edited by mediahero, 10 July 2015 - 04:42 PM.