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Thunderbird error. Can no longer get or send email.

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#1 bignome


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Posted 10 July 2015 - 11:58 AM

I have used Thunderbird for years with no problem. I am using version I have four email identities. Starting yesterday, none of my accounts can get mail. I get the following error: An error occcurred with the POP3 mail server. Mail server mail.comcast.net replied: (No more information.  The error message doesn't tell me what it "replied.")


I have deleted the passwords for each account because I read on the Thunderbird support forum that this could be the problem. Now, however, it doesn't even prompt me for a password. I just get the error message. I tried to update the Thunderbird software. It says no update available. Then I downloaded and installed the latest version of Thunderbird. Same problem.


I did update to the latest version of Internet Explorer yesterday.  I don't know if that could be implicated in the email problem or not.


I am able to get my email on the Comcast server and on my cell phone but Thunderbird will not work. I would appreciate any help.


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#2 Queen-Evie


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Posted 10 July 2015 - 01:13 PM

Check your Thunderbird settings if you have not already done so.

POP settings
Mozilla’s Thunderbird Settings:

Outgoing Server (SMTP):
Description: Comcast
Server Name: smtp.comcast.net
Port: 587

Security and Authentication
Use name and password is checked
User name: your Comcast user name
Use secure authentication: left unchecked
Connection Security (pulldown): STARTTLS

Server Settings (these are the incoming settings)
Server Type: POP Mail Server
Server Name: mail.comcast.net
Port: 995
User name: your Comcast user name

Security settings section
Use secure connection: SSL button is selected
Use secure authentication: left unchecked

IMAP settings:
can be found here http://customer.xfinity.com/help-and-support/internet/setting-up-thunderbird/

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