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I'm Tech-Tarded and need help!


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#1 racerboy221

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Posted 09 July 2015 - 02:47 PM

Tuesday 7/7/15 I arrived in my CA place of residence and logged into the house wifi. 

I then used my email without any issues.  

When I logged into NETFLIX, my issue started. 

I have been repeatedly bombarded with a screen that pops up and tells me I have a virus and to call an 800 number for correction.  Additionally, each time I click on ANYTHING, new windows pop up with things for sale and sometimes I am completely unable to stop them from being there, even closing the window does not work. 

 

I was using an anti virus program called Advanced System Care 8 which obviously did not stop this from happening.  I dumped that and reloaded AVAST.  After that was installed, swept for issues and rebooted, the issues had gone away but new similar ones were popping up with a new toll free number.  The only way to get out of the screen was to sign off the system and relog back on.  

 

My good friend and computer guy back home in AZ tells me I should come here and get something else called HIT MAN PRO.  

 

Does anyone else here agree that this is the best course of action and if so, how to I locate that? Will this eliminate the issues I am having?  I am running Windows 8.1, using an HP ENVY with a Intel-7 chip.  The only thing I use this laptop for is to check email, vue my AmsOil account and watch NETFLIX.  That's it.  

 

Any assistance would be greatly appreciated.  


Edited by hamluis, 09 July 2015 - 03:53 PM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 jjp82

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Posted 09 July 2015 - 03:15 PM

I believe youre computer been infected with what is call 1-800 virus. I had to remove this from one of my friends computer last month. Heres a link that help me remove this pop virus 



#3 racerboy221

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Posted 09 July 2015 - 03:43 PM

No linky attached.....

 

My buddy just sent it to me and I made the purchase of the program.  Its scanning now...

Lets see where this takes me. 

 

JJP82, if you still have a link to use that you find to be successful in getting rid of this issue, I'd still very much be interested in it.  



#4 racerboy221

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Posted 09 July 2015 - 03:51 PM

EVERYTHING that has an underlined item (link) is an auto-direct to DRAGON BRANCH ADS.  I swear I am ready to brink this laptop and start fresh with something that has a chastity belt around it so this cannot happen!!!!



#5 jjp82

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Posted 09 July 2015 - 04:06 PM

http://malwaretips.com/blogs/remove-1-800-virus/ 

 

Sorry dont know what happen.



#6 severac

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Posted 09 July 2015 - 04:09 PM

Hello and welcome,

 

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

§  Flush DNS

§  Report IE Proxy Settings

§  Reset IE Proxy Settings

§  Report FF Proxy Settings

§  Reset FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices

§  List Users, Partitions and Memory size.

§  List Minidump Files

§  List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

-------

 

Download Security Check from here or here and save it to your Desktop.

§  Double-click SecurityCheck.exe

§  Follow the onscreen instructions inside of the black box.

§  Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1: If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2: SecurityCheck may produce some false warning(s), so leave the results reading to me.

NOTE 3: If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! Message, restart computer and Security Check should run.

---------------

 

ESET Online Scanner

§  Click here to download the installer for ESET Online Scanner and save it to your Desktop.

§  Disable all your antivirus and antimalware software - see how to do that here.

§  Right click on esetsmartinstaller_enu.exe and select Run as Administrator.

§  Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.

§  Select Enable detection of potentially unwanted applications.

§  Click Advanced Settings, then place a checkmark in the following:

o    Remove found threats

o    Scan archives

o    Scan for potentially unsafe applications

o    Enable Anti-Stealth technology

§  Click Start to begin scanning.

§  ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.

§  When the scan is done, click List threats (only available if ESET Online Scanner found something).

§  Click Export, then save the file to your desktop.

§  Click Back, then Finish to exit ESET Online Scanner.

-------

 

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.


If you already have MBAM 2.0 installed:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

 

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

 

-----------

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  Click on Scan button.

§  When the scan has finished click on Clean button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

-------

Please download Junkware Removal Tool to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#7 Sintharius

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Posted 09 July 2015 - 05:57 PM

For what it's worth, Advanced System Care from IOBit is more commonly considered a PC optimizer instead of an antivirus. Bleeping Computer does not support the use of such programs.

You made a wise decision removing it.

I will leave you in the care of severac... Good luck.

#8 racerboy221

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Posted 09 July 2015 - 06:29 PM

http://malwaretips.com/blogs/remove-1-800-virus/ 

 

Sorry dont know what happen.

OK, so I used this and it told me it was removing the Dragon Branch Ads and it appeared that it did......except, when I went back into this site, there is an ad on the left called SHOPPING ASSISTANT and it says on a little tab in the corner is Ads By Dragon Branch.  

 

Additionally, I went into NETFLIX again and immediately it opened a new tab and the whole thing started from scratch.....WARNING! WARNING! YOUR COMPUTER IS INFECTED!  Please call 1800  Blah blah blah.....

So I am back to square one, I think I am going to throw the omputer out a fast moving car window and go buy a new one that I will arm to the teeth with Anti Vitus programs before ever plugging it into the web.  

 

I am so frustrated by this whole scenario.  



#9 racerboy221

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Posted 09 July 2015 - 06:32 PM

I just realized something additional.....

 

When I use the SCROLL function and hit it several times in a row to scroll up or down, it automatically redirects me to a DRAGON BRANCH Ad page. 



#10 severac

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Posted 09 July 2015 - 06:38 PM

Do the scanning, post logs, and we will see, should we throw the computer or not.  :smash:


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#11 racerboy221

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Posted 09 July 2015 - 06:47 PM

Results of screen317's Security Check version 1.005  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (43.0.2357.124) 
 Google Chrome (43.0.2357.132) 
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastui.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#12 severac

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Posted 10 July 2015 - 02:27 AM

I need also: MiniToolBox, Eset, MBAM, AdwCleaner and JRT logs in next reply. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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