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Computer will not load Malwarebytes 2.1

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#1 gloss1


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Posted 08 July 2015 - 04:21 PM

My computer gets to the very last part of the download after i hit the FINISH button and then displays box that says application failed (0cx000001d). What do i need to do? My computer is running at a crawl. Thanks so much.

Edited by hamluis, 08 July 2015 - 04:30 PM.
Moved from XP to Am I Infected - Hamluis.

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#2 boopme


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Posted 08 July 2015 - 10:56 PM

Hello glosss, please remove MBAM.

To uninstall Malwarebytes Anti-Malware from your computer, please use our Malwarebytes Clean Uninstall Tool, mbam-clean.exe. This tool was created to completely remove all traces of the program from your computer.

To use the utility:
1.Download and run mbam-clean.exe
2.Restart your computer when prompted.

NOTE ..if you have the paid version , be sure you have your Key available.

Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
  • If no threats were found, click View detailed log.
    • Click Export and save the log as a .txt file on your Desktop or another location.
  • If the scan detected any threats, click Apply Actions.
    • To complete any actions taken you will be prompted to restart your computer...click on Yes.
    • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
    • Check the box next to Scan Log. Choose the most current scan and click View.
    • Click Export and save the log as a .txt file on your Desktop or another location.
Providing the MalwareBytes' Anti-Malware log file
  • Attach the log file you just saved to your next reply for further review.

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