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facebook malware


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#1 LKnudson

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Posted 08 July 2015 - 03:12 PM

I can't access facebook from my desktop - they say I have malware. I ran malwarebytes and AdwCleaner and am now clean, but still can't get on facebook from my desktop. I can access it just fine on my laptop, tablet and phone. Not sure what to do at this point - not sure if this is legit, or if I do have something and being redirected or what. Can anyone help me?

 

Thanks,

 

Linda



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#2 Sintharius

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Posted 08 July 2015 - 03:28 PM

Hi Linda,

The warning usually comes with a standalone scanner by the AV vendors that cooperated with Facebook. You will need to run one of them, as Malwarebytes and AdwCleaner do not target the kind of malware that spreads via Facebook (it's a worm).

Are you offered a removal tool when you log into Facebook on your desktop?

#3 LKnudson

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Posted 08 July 2015 - 03:47 PM

Hi Linda,

The warning usually comes with a standalone scanner by the AV vendors that cooperated with Facebook. You will need to run one of them, as Malwarebytes and AdwCleaner do not target the kind of malware that spreads via Facebook (it's a worm).

Are you offered a removal tool when you log into Facebook on your desktop?

Yes, it does tell me I have to download something. I didn't want to do it without being sure first that this is legit. I don't trust facebook for things like that.



#4 Sintharius

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Posted 08 July 2015 - 03:54 PM

As far as I know Facebook gives you a choice to download the standalone scanner from F-Secure, Kaspersky or ESET. My recommendation is to pick between the Kaspersky Virus Removal Tool or ESET Online Scanner.

Can you take a screenshot of what you see in Facebook and post it here? I can verify if it's legit or not.

Snipping Tool
mq1pzD6.pngHow to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Go to Imgur and upload that screenshot;
  • Copy and paste the IMG link in your next reply.
Regards,
Alex

#5 LKnudson

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Posted 08 July 2015 - 04:06 PM

I hope I did this right....I've never used Imgur before...

 

http://imgur.com/bjQmuqX



#6 Sintharius

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Posted 08 July 2015 - 04:08 PM

You did well. :)

This looks legit... Please click Get Started, and if possible take screenshots of the steps - as I never get infected myself and would like to know more about the actual procedure.

Alex

#7 LKnudson

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Posted 08 July 2015 - 04:16 PM

Gee, now that I've downloaded their scanner it will let me log in...http://imgur.com/I1EZcyD

 

http://imgur.com/wRwNn6v

 

http://imgur.com/wian0Jk

 

I hope they provide me with whatever they found when finished.



#8 Sintharius

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Posted 08 July 2015 - 04:20 PM

I see that you chose ESET Online Scanner - it is one of the more commonly used scanners here. :)

It typically provides a report if anything is found, so be assured that you will be informed.

#9 LKnudson

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Posted 08 July 2015 - 04:24 PM

I wasn't given a choice. This was the only option.



#10 Sintharius

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Posted 08 July 2015 - 04:25 PM

Interesting. I encountered another thread where the person was given F-Secure.

Let me know if the scan finds anything.

#11 LKnudson

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Posted 08 July 2015 - 04:53 PM

I was told I would get a facebook notification when it was finished. Maybe it's just me, but it seems like this is taking a really long time. This has been going on for almost an hour at this point.



#12 Sintharius

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Posted 08 July 2015 - 04:58 PM

ESET Online Scanner can takes a long time, so please be patient.

#13 LKnudson

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Posted 08 July 2015 - 05:02 PM

Good to know. Thanks :)



#14 LKnudson

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Posted 08 July 2015 - 05:11 PM

I am not a happy camper right now....

 

http://imgur.com/k88mMHo

 

I had scanned my computer with a malware scanner and an adware scanner...Not once, but 2 or 3 times - doing this daily just to be sure. And they come back with this...I have a very strong growing dislike for facebook. If it weren't for the fact that this is the only contact I have with some of my relatives I would never go there again.

 

I do appreciate all the help you have given me Alex. I hope the rest of your day is fantastic. :)



#15 Sintharius

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Posted 08 July 2015 - 05:28 PM

It's 12.27 am here, so thank you :)

Just in case... you can run this scanner to see if we missed anything. Unlike ESET Online Scanner this one is very fast (~10min).

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Malware Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop and post the contents in your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
===

This tool will list your security software and any potential outdated software that you will need to look out for.

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex




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