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Portable hard drive problem


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#1 Hennie27

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Posted 08 July 2015 - 02:03 PM

I always connect my portable hard drive to my laptop to upload tv series onto it. I will then plug the portable into my router and everybody in the house can access the stuff on it. Today I wanted to upload some stuff again from my laptop to the portable but my laptop doesn't recognize the portable hard drive. I tried it on the other laptop in the house with the same result. When I plug it into the router usb port I can access it but not when plugged into any of the laptops.

 

One laptop has Win 7 and other Win 8. The portable hard drive works when connected to my router usb port and when connected to my Samsung tv usb port. It is not accessible when plugged into any laptop. I have always used it with my laptop without any problems.

I have tried a new cable but it has the same result.

 

Any assistance will be appreciated.

 



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#2 Citizen_WD

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Posted 09 July 2015 - 10:00 AM

Hello and welcome Hennie27, 
 
First of all, what is the brand and model of your hard drive, can you access Device Manager and Disk Management to see if (and how ) is the HDD displayed there? You can take a screenshot of Disk Management or at least describe what you see there. Try to assign it a letter, If the drive is in RAW format, you can try to run Linux Live CD, gain access to your media and back it up. If it's not that important, you can go ahead and format the drive. After that it will be a good idea to test it's SMART status with a program provided by the manufacturer. Keep me posted and I'll try my best to help further. Citizen_WD


#3 Hennie27

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Posted 09 July 2015 - 10:46 AM

 

Hello and welcome Hennie27, 
 
First of all, what is the brand and model of your hard drive, can you access Device Manager and Disk Management to see if (and how ) is the HDD displayed there? You can take a screenshot of Disk Management or at least describe what you see there. Try to assign it a letter, If the drive is in RAW format, you can try to run Linux Live CD, gain access to your media and back it up. If it's not that important, you can go ahead and format the drive. After that it will be a good idea to test it's SMART status with a program provided by the manufacturer. Keep me posted and I'll try my best to help further. Citizen_WD

 

 

Hi it is a Western Digital 1TB. Looks like 1113B. It does not show up in Disk Management. It shows in Device Manager under Portable Devices as Drive G with a yellow exclamation mark.

 

There is a lot of information and files on that I cannot afford to lose.

 

Thanks for assistance



#4 JohnC_21

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Posted 11 July 2015 - 09:02 AM

Were you able to recover your data? Did you try a live linux disk as Citizen_WD posted?

#5 PeterMayson

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Posted 11 July 2015 - 09:43 AM

What does it say when you click the drive G with a yellow exclamation mark in device manager?






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