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Device manager windows 8.1


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#1 verneti

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Posted 08 July 2015 - 09:47 AM

Hello all,

I have a laptop HP with windows 8.1 and cannot open device manager, appear this message.

"The stub received bad data."

Can anybody help me?

 

Is there any combofix version to run in windows 8.1?

 

Thanks.



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#2 Aura

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Posted 08 July 2015 - 10:04 AM

Hi verneti :)

ComboFix doesn't run on Windows 8.1 at that time (any version of it), so the answer is no. And we don't know when it'll be compatible for Windows 8.1. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3 verneti

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Posted 08 July 2015 - 10:33 AM

Hello Aura, attached is the result of minitoolbox.

 

This laptop is not identifying wireless network card.

 

Thanks.

Attached Files



#4 Aura

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Posted 08 July 2015 - 10:41 AM

It seems like there's bad blocks on the drive. Before anything, I'll ask you to run a CHKDSK /R on the C: drive to fix them. Follow the instructions below please.

EndqYRa.pngCheck Disk (chkdsk)
Follow the instructions below to run a CHKDSK scan on your Windows partition;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command chkdsk /r (there's a space between "chkdsk" and "/r") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can be relatively long to complete. Give it all the time it needs to finish. Do not interrupt it for any reason there is, or you might be damaging your drive in the process and make your Windows unbootable. It's suggested to let this scan run overnight or when you leave the house for a few hours (when you go to work for example). If you are running this scan on a laptop, don't forget to leave it plugged in;

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