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Windows 8.1 randomly hang, requires hard reboot


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#1 sekkinsan

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Posted 08 July 2015 - 01:58 AM

Greetings all, I have been stumped with this issue for quite some time now and was finally able to find a forum like this!

 

Here's the issue: my computer freezes/hangs randomly when I'm using it. It happens more when I'm playing League of Legends, all of a sudden the mouse and keyboard stop working and the screen is frozen as well. Ctrl + Alt + Del doesn't do anything and so I have to resort to rebooting my computer by holding the power button.. 

 

I have already checked my drivers to ensure that they are all updated. I just ran FurMark and that went fine for about 20 minutes before I decided to turn it off. I've tried using command prompt and using dism /online /cleanup-image /restorehealth. However the issue still persists.

 

I have posted my specs below, any and all help would be so appreciated!

 

Specifications:
Processor Type: AMD A10-7700K
Processor Speed: 3.4 GHz
RAM: 8 GB
Hard Drive Capacity: 1 TB
Optical Drive: 8X DVDRW Slim Optical Drive
Graphics Card: AMD Radeon R9 270X
Dedicated Graphic Card: Yes
Video Memory: 2 GB
TV Tuner: No
Built-in Monitor: No
HDCP Compliant: No
Touchscreen Display: No
Sound Card: Integrated - Realtek ALC892
Audio Output: High Definition 7.1 Channel Surround
Speakers: No
Integrated Microphone: No
Microphone Input: 1 x Front 1 x Back
Line-In Input: 1 x Back
Line Out: 1 x Front 1 x Back
Digital Input: No
Digital Output: 1 x Back
Ethernet Port: 10/100/1000
Integrated Wi-Fi: Dual Band Wi-Fi 802.11 a/b/g/n/ac
Integrated Bluetooth: Yes - 4.0
Modem: No
USB Ports: 3 x USB 3.0 (1 front 2 rear) 5 x USB 2.0 (1 front 4 rear)
DVI Output: 2 Back
HDMI Output: 1 Back
Other Input or Output Ports: 1 DisplayPort - Back
Webcam: No
Color: Black



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#2 usasma

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Posted 08 July 2015 - 07:19 AM

Let's start with this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 sekkinsan

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Posted 13 July 2015 - 02:54 AM

Hey usasma, sorry for the late reply.. but htanks for your help!

 

I have attached it to this post. :)

 

and I actually reinstalled windows 7 os on it, in hopes that it would change things, but it still happens.

 

Attached File  Admin.zip   85.53KB   2 downloads



#4 usasma

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Posted 13 July 2015 - 05:11 PM

Lot's of CFRMD errors immediately before the freeze.

It's likely that it's associated with a Comodo driver of the same name ( http://www.carrona.org/drivers/driver.php?id=CFRMD.sys )

 

Uninstall Comodo and test that way to see if that helps.

While testing, enable Windows Defender and the Windows firewall so that you have some protection.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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