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Norton Power Eraser Prompt


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#1 azster

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Posted 07 July 2015 - 06:08 PM

Hello community I hope I posted this in the correct forum. I currently have Norton anti-virus for protection on my computer. Recently I tried to download a video from a sharing website (mistake, I know). The files started downloading what I assume was most likely atrocities for my computer; so I cut the power, rebooted, and deleted the files.

 

Norton has since been prompting me to run Norton power eraser with a claim of, "detecting a large amount of suspicious outbound traffic on my system". I ran power eraser and it got rid of those files I downloaded as well as some other files.

 

The problem is that I am still getting the prompt to run Norton power eraser with the same claim of a large suspicious amount of outbound traffic. After checking the networking performance in task manager I can see that at any time my connection with get random fluctuations of up to 30%.

 

So I am still constantly being prompted with this security request to run Norton power eraser which means I assume that it didn't take care of the problem. I googled the issue and was directed to a Norton forums page with a user having the similar problem, and was redirected here. To view the prompt you can quickly browse that forum page:  http://community.norton.com/en/forums/frequent-notification-run-power-eraser 

 

I apologize if this problem has been posted before, I couldn't find it in a search or by browsing, and any help would be appreciated thanks. 



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#2 quietman7

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Posted 07 July 2015 - 06:42 PM

:welcome: to Bleeping Computer.

If you need individual assistance with malware infection, you should start a new topic in the Am I infected? What do I do? forum

OR follow the instructions provided in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
If you choose to post a log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team. After doing that, please reply back in this thread with a link to the new topic so we can closed this one.
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