Hey All, I am Brandyn from Onyx LA. We are currently working on a web app startup that immediately connects end users with an available tech. After working in the tech field for the last 10 years, I've realized how outdated the current tech support model is, especially now that almost everyone has a broadband connection. We want to build a service that allows techs, system admins, etc. to make extra income, while making it easier for end users to get immediate support.
I would love to hear your thoughts, positive or negative!
Would you use this kind of service?
What's the percentage you feel tech issues can be solved remotely vs on-site.
Would you want this service to be an hourly fee, or by project?
Thanks so much in advance!
Edited by Queen-Evie, 07 July 2015 - 03:18 PM.
moved from Windows Crashes, BSOD, and Hangs Help and Support