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Browser hijacked


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4 replies to this topic

#1 CJB445

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Posted 07 July 2015 - 12:16 PM

Suspicious activity is detected. Your account is locked.

This will not allow me to access my hotmail or live accounts.

It ask me to change my password , then asks for credit card info. I did not do that.

 

My internet explorer was giving me problems, so I stared using Google Chrome with no problems until now.

I downloaded Firefox as a browser, but have the same problem with that.

 

I am running Windows7 on a HP pavilion desktop.

I try to run  my Mcafee but it will not run.

I downloaded malewarebytes, but it will not run.

I have no problem accessing my email on other devices.



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#2 boopme

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Posted 07 July 2015 - 07:17 PM

Lets try this...
Reboot to Safe Mode with Networking and try running these.

Please download Rkill by Grinler and save it to your desktop.

  • Link 1
  • Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista/Windows7, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

  • TRy Malwarebytes again...

    NOTE:
    -- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

    51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware
  • Download MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
  • If no threats were found, click View detailed log.
  • Click Export and save the log as a .txt file on your Desktop or another location.
  • If the scan detected any threats, click Apply Actions.
  • To complete any actions taken you will be prompted to restart your computer...click on Yes.
  • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
  • Check the box next to Scan Log. Choose the most current scan and click View.
  • Click Export and save the log as a .txt file on your Desktop or another location.
  • [/list]
  • Providing the MalwareBytes' Anti-Malware log file
  • Attach the log file you just saved to your next reply for further review.
  • [/list] NOTE:
    -- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

Edited by boopme, 07 July 2015 - 07:20 PM.

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#3 CJB445

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Posted 07 July 2015 - 11:15 PM

Thank you for your quick response.

I booted into safe mode. and tried all 7 of the Rkill downloads but they will not run.

I also tried malwarebytes again, but it will not run.

Thanks



#4 severac

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Posted 10 July 2015 - 03:05 AM

Hi,

 

You can get an expert opinion by asking for help in the Virus, Trojan, Spyware, and Malware Removal Logs forum. You will need to follow instructions in the Preparation Guide.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 boopme

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Posted 14 July 2015 - 10:46 AM

Topic Locked


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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