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Advice changing from Windows 7 to Windows 10


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31 replies to this topic

#1 vivienne

vivienne

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Posted 07 July 2015 - 08:53 AM

I have had problems with Windows 7 always trying to update and not being able to update to Service Pack 1 and also updating every day  two other updates which it doesn't say has failed but it tries every day to update it again so I assume it must be failing. I can't update Internet Explorer 9  now because it says I don't have Service Pack 1. Will I be able to update to Windows 10 or is it likely to tell me I can't because I haven't an up-to-date Windows 7.

 

These are the ones it tries to update each day, although I have turned it off to do it automatically and check now every so often for any new updates:

 

Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351)

 

Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2600217)

 

Windows 7 Service Pack 1 for x64-based Systems (KB976932) (This one always fails)

 

I have tried forums and browsed the internet to try and sort the problem out but have never been

successful.

 

Any advice much appreciated.

 

I use an old  2000 Microsoft Word, Excel and Access programme which I am comfortable with and would like to carry on using. Am I likely to still be able to use this? How can I check if my other programmes as well would be compatible if I don't have the icon in my tray that has been mentioned?


Edited by hamluis, 07 July 2015 - 09:27 AM.
Moved from Win 10 to Win 7 - Hamluis.


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#2 hamluis

hamluis

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Posted 07 July 2015 - 09:28 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 vivienne

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Posted 07 July 2015 - 09:47 AM

My Norton didn't like me opening the MiniToolBox but I did anyway! Hope it is OK. This is what it said and this is the link to Speccy: http://speccy.piriform.com/results/6K1YfXRyi01osjwYqvQ8ht5

 

MiniToolBox by Farbar  Version: 01-07-2015
Ran by Hayes Family (administrator) on 07-07-2015 at 15:44:14
Running from "C:\Users\Hayes Family\Favorites\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Model: M61PME-S2P Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/06/2015 06:36:24 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (06/29/2015 07:42:54 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (06/24/2015 10:41:49 AM) (Source: Application Error) (User: )
Description: Faulting application name: hmpro5.exe, version: 1.0.0.1, time stamp: 0x36017061
Faulting module name: hmpro5.exe, version: 1.0.0.1, time stamp: 0x36017061
Exception code: 0xc0000005
Fault offset: 0x001ed710
Faulting process id: 0xa54
Faulting application start time: 0xhmpro5.exe0
Faulting application path: hmpro5.exe1
Faulting module path: hmpro5.exe2
Report Id: hmpro5.exe3

Error: (06/24/2015 09:46:35 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/22/2015 06:52:28 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (06/17/2015 01:47:45 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1e3c
Start Time: 01d0a8fbbab20170
Termination Time: 24
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:

Error: (06/17/2015 01:47:18 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: b18
Start Time: 01d0a8f5a15f36d0
Termination Time: 13
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:

Error: (06/15/2015 07:49:41 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (06/14/2015 09:11:06 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1214
Start Time: 01d0a67976e44770
Termination Time: 61
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:

Error: (06/12/2015 01:30:46 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14f8
Start Time: 01d0a50b367b06c0
Termination Time: 34
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id:

System errors:
=============
Error: (07/07/2015 02:02:03 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/07/2015 01:19:38 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/07/2015 10:22:18 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (07/06/2015 08:11:48 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (07/06/2015 07:48:55 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 80.

Error: (07/06/2015 07:41:53 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  Lbd,  SBRE

Error: (07/06/2015 07:41:00 PM) (Source: Service Control Manager) (User: )
Description: The novaPDF Server service failed to start due to the following error:
%%1053

Error: (07/06/2015 07:41:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the novaPDF Server service to connect.

Error: (07/02/2015 05:24:48 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (07/02/2015 04:54:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd
SBRE

Microsoft Office Sessions:
=========================
Error: (07/06/2015 06:36:24 PM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (06/29/2015 07:42:54 AM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (06/24/2015 10:41:49 AM) (Source: Application Error)(User: )
Description: hmpro5.exe1.0.0.136017061hmpro5.exe1.0.0.136017061c0000005001ed710a5401d0ae600f8bd4a0C:\Program Files (x86)\SoftQuad\HoTMetaL PRO 5\hmpro5.exeC:\Program Files (x86)\SoftQuad\HoTMetaL PRO 5\hmpro5.exe3c1f1340-1a55-11e5-876d-c098c9e88d94

Error: (06/24/2015 09:46:35 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"c:\program files (x86)\Nokia\nokia pc suite 7\TIS_Windows7PIM.dll

Error: (06/22/2015 06:52:28 PM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (06/17/2015 01:47:45 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.164761e3c01d0a8fbbab2017024C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (06/17/2015 01:47:18 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16476b1801d0a8f5a15f36d013C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (06/15/2015 07:49:41 AM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (06/14/2015 09:11:06 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16476121401d0a67976e4477061C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (06/12/2015 01:30:46 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1647614f801d0a50b367b06c034C:\Program Files (x86)\Internet Explorer\iexplore.exe

CodeIntegrity Errors:
===================================
  Date: 2010-04-20 16:11:38.198
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 16:01:02.796
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 14:37:40.259
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 14:15:21.450
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 13:59:37.824
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 11:09:23.641
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 10:44:23.221
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 10:36:18.111
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 10:29:13.170
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2010-04-20 10:15:59.770
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_46\midas64.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
7-Zip 4.65 (HKLM-x32\...\7-Zip) (Version:  - )
Ad-Aware Browsing Protection (HKLM-x32\...\Ad-Aware Browsing Protection) (Version: 0.9.0.2 - Lavasoft)
Ad-Aware Security Toolbar (HKLM-x32\...\adawaretb) (Version: 2.1.0.20 - Lavasoft)
Adobe Flash Player 17 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 17.0.0.190 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.194 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.194 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
AVG 2013 (HKLM\...\{799B578C-3A0D-4FCA-9712-143B84ABAC35}) (Version: 13.0.4257 - AVG Technologies) Hidden
AVG Security Toolbar (HKLM-x32\...\AVG Secure Search) (Version: 18.5.0.909 - AVG Technologies)

Canon G.726 WMP-Decoder (HKLM-x32\...\Canon G.726 WMP-Decoder) (Version: 1.1.0.4 - Canon Inc.)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.5.0.3 - Canon Inc.)
Canon Internet Library for ZoomBrowser EX (HKLM-x32\...\Canon Internet Library for ZoomBrowser EX) (Version: 1.6.1.6 - Canon Inc.)
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 2.6.0.4 - Canon Inc.)
Canon MP Navigator EX 3.0 (HKLM-x32\...\MP Navigator EX 3.0) (Version:  - )
Canon MP250 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP250_series) (Version:  - )
Canon RAW Image Task for ZoomBrowser EX (HKLM-x32\...\RAW Image Task) (Version: 0.9.3.9 - Canon Inc.)
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.1.0.2 - Canon Inc.)
Canon Utilities CameraWindow DC (HKLM-x32\...\CameraWindowDC) (Version: 7.1.0.7 - Canon Inc.)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.4.2.16 - Canon Inc.)
Canon Utilities My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 6.4.0.5 - Canon Inc.)
Canon Utilities MyCamera DC (HKLM-x32\...\MyCameraDC) (Version: 7.0.1.8 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.21.45 - Canon Inc.)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.7.1.9 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.1.0.20 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.1.0.8 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
doPDF (HKLM\...\{B80AFB51-7CD1-43F7-9D26-E496C5CD0453}) (Version: 8.2.929 - Softland) Hidden
doPDF 8 (HKLM-x32\...\{1922fb50-7bb8-4221-8187-60436f4e3f87}) (Version: 8.2.929 - Softland)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.7 - Dropbox, Inc.)
Express Burn Disc Burning Software (HKLM-x32\...\ExpressBurn) (Version:  - NCH Software)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.130 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HUE HD Webcam (HKLM-x32\...\{75438C0E-9925-412E-AD85-D0E71C6CE2ED}) (Version: 5.7.19.121 - Clique)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mega Camera Manager (HKLM-x32\...\{37921810-D90B-4DFD-9284-BE35033B39C8}) (Version:  - )
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30320 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2000 Professional (HKLM-x32\...\{00010409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Sync Framework 2.0 Core Components (x64) ENU  (HKLM\...\{8CCBEC22-D2DB-4DC9-A58A-E1A1F3A38C8A}) (Version: 2.0.1578.0 - Microsoft Corporation)
Microsoft Sync Framework 2.0 Provider Services (x64) ENU  (HKLM\...\{03AC245F-4C64-425C-89CF-7783C1D3AB2C}) (Version: 2.0.1578.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{6D52C408-B09A-4520-9B18-475B81D393F1}) (Version: 08.05.0818 - Microsoft Corporation)
Mozilla Firefox 39.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 39.0 (x86 en-GB)) (Version: 39.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 31.7.0 (x86 en-GB) (HKLM-x32\...\Mozilla Thunderbird 31.7.0 (x86 en-GB)) (Version: 31.7.0 - Mozilla)
MSVC80_x64 (HKLM\...\{68660049-8D48-427C-9FF7-139D8340CDC0}) (Version: 1.0.1.0 - Nokia) Hidden
MSVC80_x64_v2 (HKLM\...\{4D668D4F-FAA2-4726-834C-31F4614F312E}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC80_x86 (HKLM-x32\...\{212748BB-0DA5-46DE-82A1-403736DC9F27}) (Version: 1.0.1.0 - Nokia) Hidden
MSVC80_x86_v2 (HKLM-x32\...\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC90_x64 (HKLM\...\{AB071C8B-873C-459F-ACA9-9EBE03C3E89B}) (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (HKLM-x32\...\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}) (Version: 1.0.1.2 - Nokia) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero - Burning Rom (HKLM-x32\...\{A4D7B764-4140-11D4-88EB-0050DA3579C0}) (Version: 5.5.8.0 - ahead software gmbh)
NeroMediaPlayer (HKLM-x32\...\NMPUninstallKey) (Version:  - )
Nokia Connectivity Cable Driver (HKLM-x32\...\{4216D328-0FE8-48B8-85B8-BD300E6F080F}) (Version: 7.1.36.0 - Nokia)
Nokia Ovi Suite (HKLM-x32\...\{3FC42713-B6E7-49AA-A553-A224FE9828A8}) (Version: 3.0.0.290 - Nokia) Hidden
Nokia Ovi Suite (HKLM-x32\...\Nokia Ovi Suite) (Version: 3.0.0.290 - Nokia)
Nokia Ovi Suite Software Updater (HKLM-x32\...\{3553E875-F00E-4031-BDEC-75FB1DFEB093}) (Version: 02.06.006.44298 - Nokia Corporation)
Nokia PC Suite (HKLM-x32\...\{F38FD0E4-B991-462B-873D-F2115EADD093}) (Version: 7.1.60.0 - Nokia) Hidden
Nokia PC Suite (HKLM-x32\...\Nokia PC Suite) (Version: 7.1.60.0 - Nokia)
Nokia Software Updater (HKLM-x32\...\{4D568C38-0552-4CDD-A643-01FAFA2957EF}) (Version: 02.06.006.44298 - Nokia Corporation)
Norton Security (HKLM-x32\...\NS) (Version: 22.2.0.31 - Symantec Corporation)
novaPDF 8 add-in for Microsoft Office (x64) (HKLM\...\{17E7C163-EB00-4829-B5FC-F5FB92D22163}) (Version: 8.2.929 - Softland)
novaPDF 8 add-in for Microsoft Office (x86) (HKLM-x32\...\{C4327631-0186-4EFF-A504-D468CB087D01}) (Version: 8.2.929 - Softland)
novaPDF 8 Printer Driver (HKLM\...\{48CFCB4B-0488-4711-B54E-E8E3F5929166}) (Version: 8.2.929 - Softland)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 309.08 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 309.08 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
OpenOffice.org 3.1 (HKLM-x32\...\{E6B87DC4-2B3D-4483-ADFF-E483BF718991}) (Version: 3.1.9420 - OpenOffice.org)
Opera Stable 30.0.1835.88 (HKLM-x32\...\Opera 30.0.1835.88) (Version: 30.0.1835.88 - Opera Software)
Ovi Desktop Sync Engine (HKLM-x32\...\{28191B83-1D60-44B6-9B08-E854EF6632D5}) (Version: 1.5.161.0 - Nokia) Hidden
OviMPlatform (HKLM-x32\...\{08600005-5228-4BF6-845E-E9A957AFDCB4}) (Version: 2.7.44.2 - Nokia) Hidden
Paint Shop Pro 6 Digital Camera Support (HKLM-x32\...\Paint Shop Pro Digital Camera Support) (Version:  - )
Paint Shop Pro 6.0 (CD-ROM) (HKLM-x32\...\Paint Shop Pro 6.0) (Version:  - )
PC Connectivity Solution (HKLM-x32\...\{D4AEC53C-1720-41D9-B6D7-6A60DE62D444}) (Version: 10.50.2.0 - Nokia)
RealPlayer (HKLM-x32\...\RealPlayer 12.0) (Version:  - RealNetworks)
S2 PCSync (HKLM-x32\...\{919955B0-50EB-45DD-9165-C3BCFBF6B2D1}) (Version: 11.0 - Amoi)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.1.13105_7 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.1.13105_7 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype™ 7.5 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.102 - Skype Technologies S.A.)
SoftQuad HoTMetaL PRO 5.0 (HKLM-x32\...\HoTMetaLPRO5) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SyncToy 2.1 (x64) (HKLM\...\{88DAAF05-5A72-46D2-A7C5-C3759697E943}) (Version: 2.1.0 - Microsoft)
TalkTalk Assist & Go (HKLM-x32\...\{D084B1A9-153B-409D-AEBF-C40FCEF925EA}) (Version: 4.0.28 - SupportSoft)
Ulead GIF Animator 1.5 Full Version (HKLM-x32\...\Ulead GIF Animator 1.5 Full Version) (Version:  - )
Ulead PhotoImpact 3.02 Special Edition (HKLM-x32\...\Ulead PhotoImpact 3.02 Special Edition) (Version:  - )
VC 9.0 Runtime (HKLM-x32\...\{02E89EFC-7B07-4D5A-AA03-9EC0902914EE}) (Version: 1.0.0 - Check Point Software Technologies Ltd) Hidden
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM-x32\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version:  - NCH Software)
Windows Driver Package - Nokia Modem  (03/05/2008 3.7) (HKLM\...\CBF192A85B624E32B8D19ADEEF2DCFC5BC3AA73A) (Version: 03/05/2008 3.7 - Nokia)
Windows Driver Package - Nokia Modem  (03/13/2008 6.86.0.1) (HKLM\...\E092B2EBF2FFE83E896F8F7F829A7B5D7D1B2F9D) (Version: 03/13/2008 6.86.0.1 - Nokia)
Windows Driver Package - Nokia Modem  (06/09/2010 7.01.0.8) (HKLM\...\E5372C32E8562C76C24DBA6525002B1031495F34) (Version: 06/09/2010 7.01.0.8 - Nokia)
Windows Driver Package - Nokia Modem  (10/07/2010 4.6) (HKLM\...\6DA48AFDE796708D5A4C9121A83E7617A63A9A15) (Version: 10/07/2010 4.6 - Nokia)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (HKLM\...\FCEC33AD40CEA5E0FC4CEE6E42041A0DA189652D) (Version: 08/22/2008 7.0.0.0 - Nokia)

========================= Memory info: ===================================
Percentage of memory in use: 55%
Total physical RAM: 4031.55 MB
Available physical RAM: 1779 MB
Total Virtual: 8061.25 MB
Available Virtual: 4886.57 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:172.87 GB) NTFS

========================= Users: ========================================
User accounts for \\HAYESFAMILY-PC

Administrator            Guest                    Hayes Family             
UpdatusUser              

**** End of log ****


Edited by hamluis, 07 July 2015 - 11:12 AM.


#4 vivienne

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Posted 07 July 2015 - 09:55 AM

My computer is a lot slower than it used to be. Looking at all those programmes, I am sure I could delete some of them. I don't have a Nokia phone now for a start.



#5 hamluis

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Posted 07 July 2015 - 11:01 AM

The alert by Norton is a known false positive...happens with several AVs, ignore it.

 

It will take me a few minutes to review the data you provided...I will edit this post with my conclusions/thoughts.

 

You seem to have AVG and Norton both installed...I would uninstall all AVG files, including the vToolbarUpdater18.5.0 item.  See https://support.avg.com/supportArticleView?urlname=How-to-uninstall-AVG&l=en_US .  Ditto for McAfee Security Scan Plus.

 

Also uninstall your outdated Java versions, see Why should I remove older versions of Java from my system - http://www.java.com/en/download/faq/remove_olderversions.xml .

 

Based on the errors reflected...I would uninstall SoftQuad HoTMetaL PRO 5.0 and then reinstall it.

  .

Then install from your desktop, Win 7 64-bit SP1 .Go to https://www.microsoft.com/en-us/download/details.aspx?id=5842 and put check mark in 3d item, 287.8 file.   Click NEXT button.  On next windows, click CLICK HERE button.  Save the file to your desktop or downloads folder. 

 

I would then run the chkdsk /r command, Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880 .

 

Then...see how the system runs.

 

Louis


Edited by hamluis, 07 July 2015 - 12:27 PM.


#6 dudeage

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Posted 07 July 2015 - 01:58 PM

You can actually manually download Windows Updates Service Packs from the Microsoft website.  If WU keeps failing out, you can download the updates manually if need be.  

 

As for your 2000 program (I'm assuming that's MS Office 2000 that you're refering to) you'll have to look up the technical requirements online.  At first blush it doesn't seem like it would be compatible but you never know until you look up the tech requirements.  



#7 TsVk!

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Posted 07 July 2015 - 06:24 PM

 As for your 2000 program (I'm assuming that's MS Office 2000 that you're refering to) you'll have to look up the technical requirements online.  At first blush it doesn't seem like it would be compatible but you never know until you look up the tech requirements.  

Right click the office application desktop icon and then select "Properties" and then select the "Compatibility" tab... check the checkbox and select Windows XP from the drop down list.

 

This should allow the office applications to run correctly.


Edited by TsVk!, 07 July 2015 - 06:26 PM.


#8 vivienne

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Posted 08 July 2015 - 03:38 AM

I was out dancing last night and will be out soon for the day and evening so I am trying to sort it out before I go.

 

TsVk, I am on Windows 7 and not XP and it is compatible on my system now but I wondered if it would be compatible on Windows 10. It is MS Office.

 

Dudeage - I have tried to manually download it in the past and it still failed. Don't know how to look up technical requirements.

 

Hamluis - I thought I had uninstalled AVG and don't know how to uninstall any other files, apart from one security toolbar or something like that which I have just done - can't remember now what it was called - short term memory loss! I couldn't see anything that said vToolbar updated. I noticed I have a lot of BitDefender files but thought I had uninstalled that as well and can't see it on my list of programmes I can uninstall.

 

I am a bit nervous about deleting HotMetal as I do a website as a hobby giving hundreds of ideas of places to visit in North West England and do three websites voluntarily for associations I belong to and that is what I use for the websites. Wouldn't know what to do without it as I don't really know anything about doing websites! It is working all right so if you don't think that will be causing any real problems perhaps I will leave it in case I have a problem getting it on again. That actually is another problem if I change to Windows 10. I have been using it for a lot of years now and it has been compatible with any new Windows so far so hopefully it will be.

 

I uninstalled Java 31 as there was a 45 underneath it so I assumed that was an older version but I don't actually know what the up-to-date version is.

 

I downloaded the 287.7 file you mentioned. Then I tried to do the Chkdsk/r command but I get a black window opens which gives some details of my system and underneath it says c:/Users/Hayes Family. I can't see anything like in the link you gave me to select Administrator. When I type the command in I get - Access denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode.

 

Not sure what to do now.

 

Thanks each of you for responding to my cry for help.



#9 TsVk!

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Posted 08 July 2015 - 03:41 AM

I was referring to compatibility mode that is built into Win7 which allows older applications to run correctly... not using XP



#10 noknojon

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Posted 08 July 2015 - 04:31 AM

Hi -

Please note that TsVk! is well aware that you are on Windows 7, but is trying to help your installed programs better.

 

We Aussies do not want to upset you any earlier than the cricket tests. :whistle:

Regards -



#11 noknojon

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Posted 08 July 2015 - 05:13 AM

Now -

 

Please read this full link on How to Install Windows SDK (Software Development Kit) as this will show you how to update to Windows SP1

 

And tell us if you can follow it (Disable your Norton at any time it interferes) -



#12 brainout

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Posted 08 July 2015 - 07:56 AM

Vivienne, just as you, I had installed MS Office 2000 on one of my Windows 7 Pro, 32-bit machines.  It's fine.  However, Outlook 2000's email doesn't always run well;  Windows updates will block it in the name of security.

 

PS:  Actually, MS Office 2003 is very much the same but fixes bugs in 2000;  and, it plays better in Windows 7 as well as 10.  Looks and acts the same, is better at handling graphics, and Excel has better formatting and formula features.  I just got four more copies for less than $50 each at Amazon or Ebay, retail new. 

 

Be sure only to get a RETAIL copy, which looks like this.  But NOT, like this.  The latter is an 'OEM' and is only legal with the original computer it came with.  You can read that right on the sticker in the picture.

 

2003 has some real advantages with respect to Word and Excel (Outlook 2000 remains better than Outlook 2003).  Yet if you have no problems with 2000, then keep it.

 

Works 2006 and 2005 will work on Win7, too ( I have Works installed on all my machines, its photo editor is fabulous).

 

The same is true for Windows 8 and should be, for Win10, but at installation, neither 7 nor 8 nor 10 accept the older MS Office programs  (well, 7 will accept 2003 at installation, if without Outlook).  So my guess is, that if MS Office 2000 is on your machine when you try to upgrade to Win10, that it will disable your MS Office.  So uninstall and reinstall first.  (Even if you uninstall, your settings are elsewhere preserved, mostly in  Normal.dot; so just keep that and maybe copy it to replace the other Normal.dot created when you reinstall.)

 

Yet after Win8 or 10 have been installed, then you can install MS Office again, even going as far back as Office 95:  32-bit only, not 64-bit, though perhaps even that will work. (Just installed 64-bit Windows 10 yesterday, not yet MS Office.)

 

Microsoft deliberately designed it that way, as is joked about here.  Again, that's 32-bit, not 64-bit.


Edited by brainout, 08 July 2015 - 07:59 AM.

(Away, Notifications Off) AUDIT PREMISES, my guidon.  -- brainout or brainouty on vimeo or Youtube, domain brainout.net


#13 vivienne

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Posted 08 July 2015 - 10:27 AM

OOh Noknojon - that is very mean. Good job I am not a cricket fan. Home for half an hour then getting changed and dashing out again, so will have to have another look tomorrow. Will have to go through the other suggestions tomorrow.



#14 vivienne

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Posted 09 July 2015 - 02:53 AM

Hamluis - have you any suggestions why I wasn't able to make the Chkdsk/r command work and how to get round the problem?

 

Brainout - Sounds like I may or may not be able to use my Microsoft 2000 but perhaps a good chance I will but other options available if not.

 

Noknojon - I tried to download the How to Install Windows SDK (Software Development Kit) but got this message:

 

Installation of Microsoft Windows SKD for Windows 7 product has reported the following error. Please refer to Samples\Setup\HTML\ConfigDetails.htm for further information. Don't know how to refer to it.



#15 Drew1903

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Posted 09 July 2015 - 04:04 AM

I have had problems with Windows 7 always trying to update and not being able to update to Service Pack 1 and also updating every day  two other updates which it doesn't say has failed but it tries every day to update it again so I assume it must be failing. I can't update Internet Explorer 9  now because it says I don't have Service Pack 1. Will I be able to update to Windows 10 or is it likely to tell me I can't because I haven't an up-to-date Windows 7.

 

These are the ones it tries to update each day, although I have turned it off to do it automatically and check now every so often for any new updates:

 

Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351)

 

Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2600217)

 

Windows 7 Service Pack 1 for x64-based Systems (KB976932) (This one always fails)

 

I have tried forums and browsed the internet to try and sort the problem out but have never been

successful.

 

Any advice much appreciated.

 

I use an old  2000 Microsoft Word, Excel and Access programme which I am comfortable with and would like to carry on using. Am I likely to still be able to use this? How can I check if my other programmes as well would be compatible if I don't have the icon in my tray that has been mentioned?

Cannot Upgrade to Windows 10 from 7 unless it is SP1.  Must be SP1

 

If you are having trouble w. SP1 & or other Updates phone 1-866-727-2338 immediately & Microsoft Techs will deal w/ these issues for you @ No Charge.

You will not have the Reserve icon until & unless it is Win7 SP1.  Programs running on 7 SP1 can be expected to run on Win10.

People have reported Office 203 & later run on Win10.  Do not expect the same w/ Office 2000; it's way too old.
 






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