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CD/DVD Drive Missing


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#1 johnpiggy

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Posted 07 July 2015 - 07:07 AM

My cd/dvd drive is not showing up on "My Computer." The cd/dvd drive entry on the Device Manager is also missing. I tried several solutions I found online but none of them worked. Microsoft Fixit didn't work and deleting the upper and lower filters in the registry didn't work. Since it doesn't show up on Device Manager I can't reinstall the driver. It does show up on BIOS though. It also has power. I can open up the tray and the light turns on and the drive makes noise when I put a disk in.  My computer is running Windows Vista. I'm not sure of the make and model of the drive. Please help.



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#2 Citizen_WD

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Posted 07 July 2015 - 09:39 AM

Hello johnpiggy, 
 
If you have checked the master/slave jumpers and the cable/power connections, you should maybe try another CD/DVD drive, since the problem is most likely in it. You can also try replacing the data cable. If that doesn't solve the problem than is sounds like you have a motherboard failure on the port that the drive is attached to. Try a different one, and than at least the culprit of the problem will be clear. Hope this was helpful, Citizen_WD


#3 PeterMayson

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Posted 07 July 2015 - 11:44 AM

If you're said the BIOS could recognize the drive you can try to use any bootable CD/DVD to boot up the system using the disk (don't forget to set the drive as the primary boot option in BIOS or use boot menu to choose boot from the drive if it's possible). If it will boot up properly, there's a problem with your windows but the drive.

 

If it unable to boot from the drive, please follow to the advices from the previous post of Citizen_WD and then try to repeat to boot up the system from a disk.


Edited by PeterMayson, 07 July 2015 - 11:44 AM.


#4 johnpiggy

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Posted 07 July 2015 - 03:34 PM

I just tried to boot from my recovery disc and it failed so maybe it's a hardware problem. My cd/dvd drive is built into my laptop, I don't have spare drives I can plug into my computer to test what the problem is. I don't know too much about hardware issues so I don't really know anything about motherboards and data cables. What can I do?



#5 Citizen_WD

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Posted 08 July 2015 - 01:34 AM

Hi again, 
 
It may have been useful if you mentioned that you have a laptop computer, but even so - the situation isn't much different. Changing laptop hardware components is a bit more complicated but basically the troubleshooting steps are the same. In your case, if you don't feel comfortable disassembling your computer it's better to take it to a professional. Are there any conflicts (yellow !) in the device manager? If yes, that may be your DVD drive. If not, right click on the computer icon, and search for new hardware and if that doesn't help as well, please contact a specialist. Hope your problem will be solved soon, Citizen_WD


#6 hamluis

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Posted 08 July 2015 - 01:52 PM

You can always try Microsoft Documentation, Resolutions 2 and 3 .

 

Louis



#7 johnpiggy

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Posted 09 July 2015 - 09:13 AM

Thanks for the help. But like I said in my original post, I tried all of the different solutions found online, including the ones listed in your link.



#8 JohnC_21

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Posted 09 July 2015 - 09:37 AM

What is the make and model of the laptop? Most laptops have a single screw that holds in the DVD drive. If you can remove the drive look for a model number of the drive on the sticker.

 

Here is an example of removing it on a HP. If yours is similar you could remove an replace to see if it is detected or purchase a new optical drive. But, the new drive could fail detection too depending on if is a motherboard problem.



#9 johnpiggy

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Posted 10 July 2015 - 04:08 AM

I have a HP Pavilion dv2745SE. I'll see if I can remove it. I don't really want to get a new drive until I'm sure replacing it will fix the problem.



#10 JohnC_21

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Posted 10 July 2015 - 07:51 AM

In an admin account go to Device Manager. Click on your computer at the top of the tree and in the menu bar select Scan for Hardware Changes under Action. Does it detect the drive? You can do this again after removing and reconnection the drive.


Edited by hamluis, 10 July 2015 - 01:14 PM.


#11 johnpiggy

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Posted 12 July 2015 - 12:47 PM

Thanks for the suggestion. I tried the scan for hardware changes. It doesn't detect the drive.






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