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Infected with Ransomware

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#1 sfcbrick


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Posted 06 July 2015 - 09:38 PM

Greetings and salutations,


I am new to this site, so please forgive me if I am not following protocol by replying to this topic but I also have a cryptolocker problem. Pics, word documents, everything, and my restore points only go back to what I believe is the infection date. I have older (FFEB2014) on an external hard drive but afraid to use that as I am concerned it too will become infected.  I have scanned with AVAST, Malwarebytes and exploit and no problems found. I am a complete novice with this stuff. Any help will be GREATLY appreciated!

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#2 quietman7


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Posted 07 July 2015 - 05:03 AM

Are there any file extensions appended to your files...such as .ecc, .ezz, .exx, .xyz, .CTBL, .CTB2, .XTBL, .encrypted, .vault, .HA3, .toxcrypt or 6-7 length extension consisting of random characters?

Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a random named .html, .txt, .png, .bmp, .url file.

These are some examples.

Once you have identified which particular ransomware you are dealing with, I can direct you to the appropriate discussion topic for further assistance.
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