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Can not install new software (WD MyCloud drive software)

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#1 DallasGemini


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  • Local time:04:42 PM

Posted 05 July 2015 - 10:33 PM

Very odd new problem:  I have a new WD MyCloud drive and the online link to the main software downloaded just fine, but when I go to install the software, I get the little Windows blue spinning icon for about 8-10 sec and then nothing.  I have tried to download several times and was finally able to install the software under SAFEMODE with NETWORKING - but in Safemode, several networking connections that were needed for the setup of the cloud drive will not take place.  


I came back and tried to install again after returning from SAFEMODE - but not luck again. 


WD support says it's something on my machine that is blocking the install (however I can install other software with no issue).  


I'm wondering if this PORT related or a simple setting in my registry that needs to be corrected.  Of course Windows Support want $150 annual support to simply reinstall windows!  (Rip off).


I have Hijackthis LOG or other options that I can post.


Any help appreciated!

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