I need some help: I am trying troubleshoot my Audio Codecs in Windows Media Player (on a Windows 7/64 bit system) as a part of troubleshooting a problem with another piece of software I'm using -- AVS4You Audio Editor -- I believe something with the codecs or related issue is causing that AVS issue to hang, and their support seems to think so also
Whenever I open Windows Media Player and go to Help --> About Windows Media Player --> and try to click on the "Technical Support Information" to view my codecs, WMP always freezes up and will never load the next screen so I can't ever troubleshoot or otherwise view my codecs. I've tried about 10 times now and it always hangs on that step.
I've tried all of these and *none* of them have worked -
1. Uninstalled and Reinstalled Windows Media Player from the Control Panel/Windows Components
2. Clean reboots with and without power cycling
3. Clean all spyware and viruses - using Spybot and Avast
4. Cleaned and repaired Windows Registry with CCleaner and AVS Registry cleaner
5. Repaired Windows Media Player with Microsoft FIX-IT tools for WMP and Codec Repair
6. Physically found all *.acm codec files in Windows/System32, deleted them and forced WMP to find and re-scan
7. Hacked out all the references to "codec" and "Windows Media" that I could find.
8. Ran "sfc /scannow" from the CMD prompt - it either finishes with no errors, or errors out at 24% and doesn't finish
I'm a total loss on how else to repair and clean my WMP codecs because after all of those WMP still hangs just as soon as I try to click the "Technical Support Information" link. If anyone has any other tips to repair WMP and their codecs, I would really cherish some help -R