Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.



  • This topic is locked This topic is locked
1 reply to this topic

#1 griffo


  • Members
  • 13 posts
  • Local time:08:13 AM

Posted 05 July 2015 - 05:24 PM

Hi. My partner attempted to open her pc this morning to see "Hard disk drive failure. Press F1 to continue' on screen. Her pc is running Windows 7 Professional 64 bit. I pressed F1 and received 'NTDLR is missing'. I forced a shutdown and re-started the pc and it appeared to open normally. Then my partner told me of some unusual files she had noticed in a folder she uses frequently. She also said the pc was running slowly yesterday. I looked at the folder she indicated and found a number of files starting with help_decrypt. I looked on line and found that this is likely ransomware. I shut down her computer and disconnected it from the network (It is just connected on a small home network with my pc). We are with SugarSync and so I am hopeful that any affected data will be retrievable from this source. I would be grateful for assistance with this and will not do anything until I hear from a qualified person. Thank you. Brian. 

BC AdBot (Login to Remove)


#2 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 52,098 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:13 PM

Posted 05 July 2015 - 05:33 PM

CryptoWall 3.0 leaves files (ransom notes) named:

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

There are also ongoing discussions in these topics:Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussions. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.

The BC Staff
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users