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#1 griffo


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Posted 05 July 2015 - 05:24 PM

Hi. My partner attempted to open her pc this morning to see "Hard disk drive failure. Press F1 to continue' on screen. Her pc is running Windows 7 Professional 64 bit. I pressed F1 and received 'NTDLR is missing'. I forced a shutdown and re-started the pc and it appeared to open normally. Then my partner told me of some unusual files she had noticed in a folder she uses frequently. She also said the pc was running slowly yesterday. I looked at the folder she indicated and found a number of files starting with help_decrypt. I looked on line and found that this is likely ransomware. I shut down her computer and disconnected it from the network (It is just connected on a small home network with my pc). We are with SugarSync and so I am hopeful that any affected data will be retrievable from this source. I would be grateful for assistance with this and will not do anything until I hear from a qualified person. Thank you. Brian. 

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#2 quietman7


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Posted 05 July 2015 - 05:33 PM

CryptoWall 3.0 leaves files (ransom notes) named:

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

There are also ongoing discussions in these topics:Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussions. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.

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